1. Jelenie May G. Grospe
Lt 22 Blk 2 Ph 2, Cherry St., Damayan Park Homes, Jenny’s Extension Maybunga, Pasig,
Cellphone: (+63908) 8512954
E-mail address: lhengrospe@gmail.com
OBJECTIVE
To improve oneself by maximizing opportunities for career growth. To serve one’s company to the
fullest potential as gratitude to the skills learned from the workplace.
EDUCATION
March 2012 (Graduated)
Pamantasan ng Lungsod ng Maynila
Intramuros, Manila
Degree: Masters in Business Administration MBA
Degree: Bachelor in Business Management 2nd Bachelor Degree Graduated
April 2004 (Graduated)
Polytechnic University of the Philippines (PUP)
Sta. Mesa, Manila
Degree: Bachelor in Broadcast Communication
WORK EXPERIENCE
June 2015 to Present
Production Quality Control Analyst, Central Screening Unit, HSBC HDPP
• Functions are same as below, quality checking mainly focuses on Client screening.
• Conducts quality checks on the WorldCheck findings, CDS and Negative News Screening
results submitted by the Central Screening Analysts. Reviews and provides feedback in
accordance to Global Standards and HK AMLO.
• Adheres to procedures in screening Politically Exposed Persons, Sanction/Embargo
Exposure, and Prohibited Customers.
• Facilitates refresher trainings and cascades procedural updates relating to screening.
• Acts as a Subject Matter Expert for CSU.
May 2014 to June 2015
Production Quality Control Analyst, HSS New Business and Periodic Renewal, HSBC HDPP
• Client types being on boarded and renewed in Hong Kong includes Corporates, Financial
Institutions, Non-Banking Financial Institutions, Funds and related parties, Special Purpose
Vehicles, etc. for the HSBC products namely Corporate Loan and Trust Agency, Global
Custody, and Fund Services.
• Acts as a Subject Matter Expert for HSS Onboarding and PR.
• Review KYC profiles of team for sign off in accordance with AML Group Policy, local
regulatory requirements and sign off authority.
• Analyze the risk associated with the client from a technical perspective.
• Recommend/support KYC Analysts in undertaking due diligence required.

2. • Ensure CDD reviews are undertaken to the required quality and detail on a timely basis.
• Work effectively with stakeholders using strong influencing skills to ensure mutually
satisfactorily resolution of key issues and respective responsibilities are understood and
discharged.
• Supports in producing timely, high quality KYC profiles and address quality issues.
• Refer adverse findings to SME’s, QA Teams and Team Leaders. Ensure a conclusion is
reached with regard to risk, additional due diligence.
• Works with QA team to implement all Quality improvement recommendations within the
production team.
• Proactively highlights audit and compliance issues to the management team. Ensures that all
existing audit recommendations within their remit are closed out.
• Ensures that all profiles are approved within the established standards of the Group.
Work with the KYC Analysts and KYC Team Leaders to ensure timely completion of profiles
and prioritize workload to meet objectives of the KYC Utility.
• Coordinates with SME in improving quality and optimize compliance to policies.
• Serves as point of contact for complex queries, production and technical issues.
• Enhances team performance by coaching and training. Ensures that team is up to date with
Policy & Procedure changes.
October 2013 to May 2014
KYC Analyst, Periodic Renewal, Hongkong, HSBC HDPP
• Adhere strictly to compliance and operational risk controls in accordance with the Bank and
regulatory standards including USA PATRIOT Act and Bank Secrecy Act requirements,
internal policies and practices; reports control weaknesses, compliance breaches and
operational loss events. Complete other related duties as assigned.
• Assist in production and distribution of relevant MI to both business and KYC Utility
Management.
• Provide timely, high quality and flexible KYC and Client identification for clients wishing to do
business with HSBC.
• Respond efficiently to other “ad hoc” requests for assistance from business and COBAM KYC.
• Liaise with business area as required and provide advice on the requirement for supporting
documentation and information as necessary
• Perform research via internal and external sources, gather and analyze documentation in
accordance with regulatory CIP/KYC requirements.
• Undertake all WorldCheck/OFAC checks. Review hits to determine course of action. Refer to
Compliance and the Business as required
• Assist with other project requirements as directed by KYC Utility Management
• Recommend/undertake further due diligence where required. Refer adverse findings to
Compliance and the Business. Ensure a conclusion is reached with regard to risk, additional
due diligence or exit.
• Undertake reviews of extended due diligence to assess risk. Provide comments and escalate
to Compliance for agreement and approval.
• Understand, follow and demonstrate compliance with all relevant internal and external rules,
regulations and procedures that apply to the conduct of the business in which you are involved,
specifically Internal Controls and any Compliance policy including, inter alia, the Group
Compliance policy.
• Be aware of the Operational Risk scenario associated with your role and act in a manner that
takes account of operational risk considerations.

3. February 2011 to October 2013
Fraud Recovery Analyst, Fraud Recovery | JP Morgan Chase & Co., Bonifacio Global City
• Handles and reviews credit card accounts that have been identified as fraudulent/with
fraudulent activities. Accounts being assigned were closed by Fraud Officers and are under
the following fraudulent loss types : NRI ( Non- Receipt of card), Lost/ Stolen ( Cards that
were either lost or stolen) , ATO (Account takeover), or MOTO (Mail Order/ Telephone Order)
• Responsible in mitigating fraud losses by making sure that all recovery opportunities have
been exhausted. Opportunities are achieved through chargebacks, getting merchant credits
and re-bills.
Performs Reasonable Investigation on the fraud claims by scrutinizing evidences like sales
drafts and any information provided by merchants, signature comparison, spending patterns,
travel patterns, account history & related credit cards’ activities.
• Involves card member & merchant contacts thru inbound or outbound call to probe for further
information to help identify if the fraud claim is legitimate or not, or rather a dispute.
• Involves following Visa and MasterCard rules and regulations regarding processing
adjustments. Ensures that Customers have no liabilities with fraudulent charges and the
interest it incurred.
June 2008 to February 2011
Fraud Prevention Analyst, Fraud Prevention Operations | JP Morgan Chase & Co., Bonifacio
Global City
• Carefully reviews and analyzes cardholder accounts and place outbound calls to validate
customer identity and account activity.
• Places security blocks on possible compromised accounts whenever necessary. Identifies fraud
trends, procedure and strategy opportunities that will improve fraud prevention, detection results
and customer satisfaction.
• Submits SAR for significantly high amount transactions.
January 2007- June 2008
Technical Support, AT&T (Popcorn Project) |ACCENTURE, Robinson’s Pioneer, Mandaluyong City
• Supports AT&T members on their High speed internet
connection problems
Analyzes & troubleshoots on the connection issues & walk members through with steps to get
their internet connected.
2006 - 2007
Customer Sales Professional I SITEL Corp
• Specialization Sales - Telesales/Telemarketing
• RESPONSIBILITIES: Sells Chase Payment Protector w/ CHIPS up-sell to Chase cardholders
through outbound calls
2006
Supervisor I INFLUENT Inc. Makati

4. • Specialization Sales - Telesales/Telemarketing
• RESPONSIBILITIES: Supervised more than 10 agents for different accounts. --- Monitored calls,
coached analyst & motivated agents to achieve their goals.
2005-2006
Telemarketer I INFLUENT Inc. Ortigas
• Specialization Sales - Telesales/Telemarketing
• Made outbound sales calls for CHASE Card holders to offer various kinds of products & services
like discount savings club, credit card fraud protection, etc.
PERSONAL INFORMATION
Age: 32
Sex: Female
Birth date: April 9, 1983
Status: Single
Height: 5’
Religion: Christian
Languages Spoken: English & Filipino
REFERENCE
*Available upon request