1. LETROY MORGAN
LETROYMORGAN@HOTMAIL.COM
682-706-7553
OBJECTIVE: To provide a company with excellent customer service.
SUMMARYOF QUALIFICATIONS:
Front Office operations
Bookkeeping, Auditing, Data Entry, Accounting Experience
Certified in Hotel and Retail Management
EMPLOYMENT
Springhill Suties Dallas market center : Front Desk Agent –frontdesk training manager .
• Analyzing sales figures and devising marketing and revenue management strategies.
• recruiting, training and monitoring staff;
• planning work schedules for individuals and teams;
• meeting and greeting customers;
• dealing with customer complaints and comments
• addressing problems and troubleshooting;
• ensuring events and conferences run smoothly;
• supervising maintenance, supplies, renovations and furnishings;
• dealing with contractors and suppliers;
• handling and verifying the bank deposits are correct .
Embassy Suites Dallas Market Center: Front Desk Agent – 11/2013 to11/2014
• planning and organizing accommodation
• promoting and marketing the business;

2. • maintaining statistical and financial records;
• setting and achieving sales and profit targets;
• analyzing sales figures and devising marketing and revenue management strategies;
• recruiting, training and monitoring staff;
• planning work schedules for individuals and teams;
• meeting and greeting customers;
• dealing with customer complaints and comments;
• addressing problems and troubleshooting;
• ensuring events and conferences run smoothly;
• supervising maintenance, supplies, renovations and furnishings;
• dealing with contractors and suppliers;
• ensuring security is effective;
• carrying out inspections of property and services;
• Ensuring compliance with licensing laws, health and safety and other statutory regulations.
Caring Angels Home Health: Administrative Assistant 1/2010-10/2013
• -Handle the setting up of company business as well as employee meetings
• -Purchased and worked with marketing companies to promote business for the home health
agency.
• -Completed the nurses medical charts for the patients that they had seen each day.
• -Paid all the companies bills had access to the company's credit card.
• -Set up daily meetings for the president of the company to meet with potential health care
patients and also worked with local hospitals and doctors' offices to make sure all patient needs
were met.
• -Also help coding nurses patients charts and filling in there chart reports
Homewood Suites by Hilton Arlington: MODNight Manager 1/2010- 1/2012
• Assist in the management of all Front Office operations .
• But not limited to, guest service and registration (check-in/check-out), room inventory
and availability.

3. • guest service standards and initiatives, product quality, cost controls.
• Profitability, marketing initiatives, systems use and management, budgeting and forecasting,
department management, policy and procedure implementation and enforcement and
meeting participation and facilitation
• Assist in monitoring and developing team member performance to include, but not limited to,
providing supervision, conducting counseling and evaluations.
• Recruit, interview and train team members
• Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues
and make improvements accordingly.
D’D’S DISCOUNTS: FRONTEND SUPERVISOR/BANK TELLER
2/2009-3/2011
• Training and cross training all retail personnel.
• Participated in the selection of retail personnel.
• Supervised workload during shifts
• Evaluates the job performance of each retail employee
• Checked cashiers in and out and verified bank and deposits at the end of each shift .
EDUCATION
-American commercial college 8/2006-10/2008
accounting
associate degree in hotel management
- Job Corps 3/2003-11/2005
Hotel management, data entry clerk, office administration, book keeper
CERTIFICATIONS
• TABC Certified – May 30, 2014
• Introduction to Marriott Rewards – December 9,2012

4. • Marriott Rewards Enrollments – December 9, 2012
• Marriott Rewards Pre-ArrivalPlanning / Rewarding Welcome – December 9,2012
• Marriott Rewards Elite Benefits – December 9,2012
• Marriott Rewards Instant Redemption – December 9,2012