1. carlo vezzoli Politecnico di Milano Learning Network on Sustainability course Product-Service System Design for Sustainability Subject 3. Methods and tools for PSS Design for Sustainability learning resource 3.1 MSDS METHOD AND SUSTAINABILITY-ORIENTING SYSTEM DESIGN TOOLS: THE POLIMI/DIS APPROACH

2. CONTENTS . System Design for Sustainability: skills . MSDS Method approach and phases . Quick tour in MSDS method and main tools . System design for sustainability tools: approach . Sustainability Design-Orienting (SDO) toolkit . Interaction (sustainability) story-spot . Case of MSDS implementation by Polimi/DIS

4. EU RESEARCHES DEVELOPED METHODS/TOOLS TO DESIGN PSS AND TO ORIENTATE THE PROCESS TOWARDS SUSTAINABLE SOLUTIONS: van Halen, Vezzoli & Wimmer, Methodology for product service system innovation, Van Gorcum, Assen, The Netherlands, 2005 MEPSS Manzini, Collina & Evans, Highly Customerised Solutions, Cranfield University, 2006 HiCS

5. … from MEPSS/HiCS EU projects, adjasted after some company consultings … MSDS : M ethod for S ystem D esign for S ustailability ADOPTED BY POLIMI-DIS IN COMPANY CONSULTING AND TEACHING

6. MSDS: PHASES/PROCESSES OBJECTIVES STRATEGIC ANALYSIS EXPLORING OPPORTUNITIES SYSTEM CONCEPT DESIGN SYSTEM DESIGN (AND ENGIN.) COMMUNICATION Gaining the information needed to facilitate the generation of ideas oriented towards sustainability Producing a “catalogue” of promising strategic possibilities, i.e. a sustainability design-orienting sceanario Defining one or more system concept oriented towards sustainability Developing the most promising system concept in a detailed version necessariy to its implementation Producing the documents for the external communication of the solution’s characteristics (general characteristics but above all the sustainability ones) ANALYSIS OF THE PROJECT PROMOTERS ANALYSIS OF THE REFERENCE CONTEXT ANALYSIS OF BEST PRACTICES ANALYSIS OF THE REFERENCE STRUCTURE DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES IDEAS GENERATION ORIENTED TO SUSTAINABILITY DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS VISIONS, CLUSTERS AND IDEAS SELECTION SYSTEM CONCEPT DEVELOPMENT SYSTEM DEVELOPMENT (EXECUTIVE LEVEL) ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION MULTIMEDIA REPORTING: OVERALL QUALITIES MULTIMEDIA REPORTING: STAINABILITY QUALITIES ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION

7. MODULAR METHOD : 1. enabling to START up the process at any stage 2. enabling to use a SELECTED set of processes and tools 3. Enabling to work on one, two or all the sustainability DIMENSIONS MSDS: MODULAR APPROACH ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION STRATEGIC ANALYSIS EXPLORING OPPORTUNITIES SYSTEM CONCEPT DESIGN SYSTEM DESIGN (AND ENGIN.) COMMUNICATION ANALYSIS OF THE PROJECT PROMOTERS ANALYSIS OF THE REFERENCE CONTEXT ANALYSIS OF BEST PRACTICES ANALYSIS OF THE REFERENCE STRUCTURE DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES IDEAS GENERATION ORIENTED TO SUSTAINABILITY DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS VISIONS, CLUSTERS AND IDEAS SELECTION SYSTEM CONCEPT DEVELOPMENT SYSTEM DEVELOPMENT (EXECUTIVE LEVEL) MULTIMEDIA REPORTING: OVERALL QUALITIES MULTIMEDIA REPORTING: STAINABILITY QUALITIES

9. QUICK TOUR IN MSDS METHOD AND MAIN TOOLS

10. STRATEGIC ANALISYS Identify the sustainability design priorities MULTIMEDIA REPORTING: OVERALL QUALITIES MULTIMEDIA REPORTING: STAINABILITY QUALITIES ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION STRATEGIC ANALYSIS EXPLORING OPPORTUNITIES SYSTEM CONCEPT DESIGN SYSTEM DESIGN (AND ENGIN.) COMMUNICATION ANALYSIS OF THE PROJECT PROMOTERS ANALYSIS OF THE REFERENCE CONTEXT ANALYSIS OF BEST PRACTICES ANALYSIS OF THE REFERENCE STRUCTURE DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES IDEAS GENERATION ORIENTED TO SUSTAINABILITY DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS VISIONS, CLUSTERS AND IDEAS SELECTION SYSTEM CONCEPT DEVELOPMENT SYSTEM DEVELOPMENT (EXECUTIVE LEVEL)

11. ENVIRONMENTAL/ SUSTAINABILITY PRIORITIES DEF. SUSTAINABILITY DESIGN-ORIENTING TOOLKIT for each critera evaluation checklists 6 criteria for environm. sustainability dimension define priorities set priotities write answers

12. Generate sustainable-focused ideas on a stakeholder system intaraction level (1) EXPLORING OPPORTUNITIES MULTIMEDIA REPORTING: OVERALL QUALITIES MULTIMEDIA REPORTING: STAINABILITY QUALITIES ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION STRATEGIC ANALYSIS EXPLORING OPPORTUNITIES SYSTEM CONCEPT DESIGN SYSTEM DESIGN (AND ENGIN.) COMMUNICATION ANALYSIS OF THE PROJECT PROMOTERS ANALYSIS OF THE REFERENCE CONTEXT ANALYSIS OF BEST PRACTICES ANALYSIS OF THE REFERENCE STRUCTURE DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES IDEAS GENERATION ORIENTED TO SUSTAINABILITY DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS VISIONS, CLUSTERS AND IDEAS SELECTION SYSTEM CONCEPT DEVELOPMENT SYSTEM DEVELOPMENT (EXECUTIVE LEVEL)

13. SUSTAINABLE INTERACTION IDEAS GENERATATION SUSTAINABILITY DESIGN-ORIENTING TOOLKIT criterion and its priorit y read guidelines (criteria/system-related) select idea table (one per criterion) type idea emerged

14. SUSTAINABLE INTERACTION IDEAS GENERATATION SUSTAINABILITY DESIGN-ORIENTING TOOLKIT criteria ( without priority) write emerged ideas (for criteria) read guidelines criteria/system-related choose criteria

15. Design and formalisation of the system concepts SYSTEM CONCEPT DESIGN MULTIMEDIA REPORTING: OVERALL QUALITIES ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION MULTIMEDIA REPORTING: STAINABILITY QUALITIES ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION STRATEGIC ANALYSIS EXPLORING OPPORTUNITIES SYSTEM CONCEPT DESIGN SYSTEM DESIGN (AND ENGIN.) COMMUNICATION ANALYSIS OF THE PROJECT PROMOTERS ANALYSIS OF THE REFERENCE CONTEXT ANALYSIS OF BEST PRACTICES ANALYSIS OF THE REFERENCE STRUCTURE DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES IDEAS GENERATION ORIENTED TO SUSTAINABILITY DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS VISIONS, CLUSTERS AND IDEAS SELECTION SYSTEM CONCEPT DEVELOPMENT SYSTEM DEVELOPMENT (EXECUTIVE LEVEL)

16. . SYSTEM MAP

17. . SATISFACTION OFFERING DIAGRAMM

18. . INTERACTION STORY BOARD

19. F. INTERACTION STORY BOARD . PRODUCT AND SUPPORT-PRODUCT CONCEPTS

20. Generate sustainable-focused ideas on a product-service system concept level SYSTEM CONCEPT DESIGN MULTIMEDIA REPORTING: OVERALL QUALITIES MULTIMEDIA REPORTING: STAINABILITY QUALITIES ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION STRATEGIC ANALYSIS EXPLORING OPPORTUNITIES SYSTEM CONCEPT DESIGN SYSTEM DESIGN (AND ENGIN.) COMMUNICATION ANALYSIS OF THE PROJECT PROMOTERS ANALYSIS OF THE REFERENCE CONTEXT ANALYSIS OF BEST PRACTICES ANALYSIS OF THE REFERENCE STRUCTURE DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES IDEAS GENERATION ORIENTED TO SUSTAINABILITY DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS VISIONS, CLUSTERS AND IDEAS SELECTION SYSTEM CONCEPT DEVELOPMENT SYSTEM DEVELOPMENT (EXECUTIVE LEVEL)

21. type idea emerged SUSTAINABLE INTERACTION IDEAS GENERATATION SUSTAINABILITY DESIGN-ORIENTING TOOLKIT criterion and its priorit y read guidelines (criteria-related) per each s u st a nibilit y dimension 1. select service or product level for idea table

22. check and visualise achieved sustainability improvements/worsening > up-date priorities MULTIMEDIA REPORTING: OVERALL QUALITIES ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION SYSTEM CONCEPT DESIGN MULTIMEDIA REPORTING: STAINABILITY QUALITIES ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION STRATEGIC ANALYSIS EXPLORING OPPORTUNITIES SYSTEM CONCEPT DESIGN SYSTEM DESIGN (AND ENGIN.) COMMUNICATION ANALYSIS OF THE PROJECT PROMOTERS ANALYSIS OF THE REFERENCE CONTEXT ANALYSIS OF BEST PRACTICES ANALYSIS OF THE REFERENCE STRUCTURE DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES IDEAS GENERATION ORIENTED TO SUSTAINABILITY DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS VISIONS, CLUSTERS AND IDEAS SELECTION SYSTEM CONCEPT DEVELOPMENT SYSTEM DEVELOPMENT (EXECUTIVE LEVEL)

23. CHECK IN PROGRESS CONCEPT SUSTAINABILITY DESIGN-ORIENTING TOOLKIT evaluation helped by checklists for each criteria for each given criteria define improvement for each sustainab. dimension click on check concept write improvem. Radar env.

24. CHECK/ VISUALISE IN PROGRESS CONCEPT SUSTAINABILITY DESIGN-ORIENTING TOOLKIT concept improvement (e.g. +) priority of existing system (e.g. Medium) criterion (sust. dimension) IMPROVEMENT… type text synthethising improvement per each s u st a nibilit y dimension

25. SUSTAINABILITY DESIGN-ORIENTING TOOLKIT SUSTAINABLE INTERACTION IDEAS GENERATATION concept improvement (e.g. ++) criterion (sust. dimension) IMPROVEMENT… type text synthethising improvement per each s u st a nibilit y dimension

26. . INTERACTION (SUSTAINABILITY) STORY-SPOT

27. development of the system organization MULTIMEDIA REPORTING: OVERALL QUALITIES SYSTEM DESIGN (AND ENGINEERING) MULTIMEDIA REPORTING: STAINABILITY QUALITIES ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION STRATEGIC ANALYSIS EXPLORING OPPORTUNITIES SYSTEM CONCEPT DESIGN SYSTEM DESIGN (AND ENGIN.) COMMUNICATION ANALYSIS OF THE PROJECT PROMOTERS ANALYSIS OF THE REFERENCE CONTEXT ANALYSIS OF BEST PRACTICES ANALYSIS OF THE REFERENCE STRUCTURE DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES IDEAS GENERATION ORIENTED TO SUSTAINABILITY DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS VISIONS, CLUSTERS AND IDEAS SELECTION SYSTEM CONCEPT DEVELOPMENT SYSTEM DEVELOPMENT (EXECUTIVE LEVEL)

28. H. SYSTEM MAP (DETAILED) . SYSTEM MAP

29. . SATISFACTION OFFERING DIAGRAMM

30. . INTERACTION STORY BOARD

31. Check and visualise the achieved sustainability improvements MULTIMEDIA REPORTING: OVERALL QUALITIES MULTIMEDIA REPORTING: STAINABILITY QUALITIES ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION SYSTEM DESIGN (AND ENGINEERING) ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION STRATEGIC ANALYSIS EXPLORING OPPORTUNITIES SYSTEM CONCEPT DESIGN SYSTEM DESIGN (AND ENGIN.) COMMUNICATION ANALYSIS OF THE PROJECT PROMOTERS ANALYSIS OF THE REFERENCE CONTEXT ANALYSIS OF BEST PRACTICES ANALYSIS OF THE REFERENCE STRUCTURE DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES IDEAS GENERATION ORIENTED TO SUSTAINABILITY DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS VISIONS, CLUSTERS AND IDEAS SELECTION SYSTEM CONCEPT DEVELOPMENT SYSTEM DEVELOPMENT (EXECUTIVE LEVEL)

32. . ( up-date ) CHECK DESIGNED SYSTEM evaluation helped by checklists for each criteria for each given criteria define improvement for each sustainab. dimension check concept write improvem. Radar env.

33. . ( up-date ) CHECK/ VISUALISE DESIGNED SYSTEM concept improvement (e.g. =) priority of existing system (e.g. Low) criterion (sust. dimension) IMPROVEMENT… type text synthetising improvement per each s u st a nibilit y dimension

34. . ( up-date ) CHECK/ VISUALISE IN PROGRESS CONCEPT concept improvement (e.g. ++) criterion (sust. dimension) IMPROVEMENT… type text synthsthisisng improvement per each s u st a nibilit y dimension

35. . ( up-date ) INTERACTION (SUSTAINABILITY) STORY-SPOT

36. SUSTAINABILITY-ORIENTING SYSTEM DESIGN TOOLS: APPROACH

37. … in addition to system/strategic design methods/tools > CRITERIA, METHODS AND TOOLS ARE NEED TO ORIENTATE DESIGN TOWARDS SUSTAINABLE STAKEHOLDER INTERACTIONS [… NOT ALL SYSTEM INNOVATION ARE ECO-EFFICENT AND/OR SOCIALLY EQUITABLE AND COHESIVE!] ( OBJECTIVE) ORIENTATE THE SYSTEM DESIGN TOWARDS SUSTAINABLE SOLUTIONS

38. DESIGN/DEVELOPMENT PROCESS PRODUCT, SERVICE, SYSTEM product concept service concept system design system engin. stakeholders interactions concept product design service design stakeholders interactions design product engineering service engineering stakeholders interactions engineering strategic analysis system concept SUSTAINABILITY ORIENTING METHOD/TOOLS SUATAINABILITY EFFECTIVENESS + _ system design orientation B’ system concept evaluation/visualisation A’ system design evaluation/visualisation C’’ system design evaluation/visualisation A’’ system engineering evaluation B’’ system engineering evaluation/visualisation C’’ priorities evaluat. (existing) A concept orientation B system concept evaluation/visualisation (priorities) C

39. MSDS SUSTAINABILITY-ORIENTING SYSTEM DESIGN TOOLS: 1. Sustainability Design-Orienting toolkit (SDO) 7. sustainability interaction story-spot

40. 1. SUSTAINABILITY DESIGN-ORIENTING (SDO) TOOL WHAT IS: a modular software toolkit supporting the following processes: - A : priorities sustainability criteria/guidelines (existing system qualitative analysis) - B : identify sustainable existing options (best practices analysis) - C : generate sustainability - focused idea - D : check/visualise sustainability improvement/worsening of developed concept/s SCOPE orientate system design process towards sustainable solutions (environmental, socio-ethical, economic)

42. SDO ENVIRONMENTAL CRITERIA (GUIDELINES) to suggest system eco-efficent stakeholder innovative interactions . system life optimisation . transportation/distribution reduction . resources reduction . waste minimisation/valorisation . conservation/biocompatibility . toxic reduction

43. SDO SOCIO-ETHIC CRITERIA (GUIDELINES) to suggest system social equity and cohesion (innovative interactions) . improve employment/working conditions . increase equity and justice in relation to stakeholders . enable responsible/sustainable consumption . favour/integrate the weak and marginalized . improve social cohesion . empower/enhance local resources

44. SDO integration in the design process per each sustainability dimension increasing the detail level ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION MULTIMEDIA REPORTING: OVERALL QUALITIES MULTIMEDIA REPORTING: STAINABILITY QUALITIES STRATEGIC ANALYSIS EXPLORING OPPORTUNITIES SYSTEM CONCEPT DESIGN SYSTEM DESIGN (AND ENGIN.) COMMUNICATION ANALYSIS OF THE PROJECT PROMOTERS ANALYSIS OF THE REFERENCE CONTEXT ANALYSIS OF BEST PRACTICES ANALYSIS OF THE REFERENCE STRUCTURE DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES IDEAS GENERATION ORIENTED TO SUSTAINABILITY DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS VISIONS, CLUSTERS AND IDEAS SELECTION SYSTEM CONCEPT DEVELOPMENT SYSTEM DEVELOPMENT (EXECUTIVE LEVEL) A: priorities sustain. criteria/guidelines [tool: checklist/existing system] B: analysis of sustainab. best practices [tool: checklist/case study; radars] D:sustainab. improv. check/visualisat. [tool: checklist/concept; radars] C: sustainability-focused idea generation [tool: idea tables + guidelines]

45. SCOPE: visualise (only) key interaction in relation to a specific aim, i.e. how the concept help achieve a given sustainability criteria WHAT IS: a clipping from an interaction story-board. It covers less and focuses better than a storyboard 7. INTERACTION (SUSTAINABILITY) STORY-SPOT

46. WHAT IT CONSISTS OF: it is a graphical representation containing: > the sequence of slides accompanied with short texts , representing (in time) the key interactions of the solution > differentiated colors to identify each stakeholder (e.g. provider and client) > notes to highlight main achieved sustainability criteria 7. INTERACTION (SUSTAINABILITY) STORY-SPOT

47. 7. SUSTAINABILITY INTERACTION STORY-SPOT GREEN COLOR: CLIENT RED COLOR: PROVIDER

48. 7. SUSTAINABILITY INTERACTION STORY-SPOT BACKGROUND COLOR SHORT TEXT STAKEHOLDER IDENTIFICATION IMAGE

49. 7. SUSTAINABILITY INTERACTION STORY-SPOT DESCRITPION OF A SPECIFIC INTERACTION THAT LEADS TOWARDS THE IMPROVEMENT OF A GIVEN ENVIRONMENTAL CRITERIA DESCRITPION OF A SPECIFIC INTERACTION THAT LEADS TOWARDS THE IMPROVEMENT OF A GIVEN SOCIO-ETHICAL CRITERIA

50. integration in the design process per each sustainability dimension increasing the detail level MULTIMEDIA REPORTING: STAINABILITY QUALITIES ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION ENV, SOCIO-ET. & ECON. CHECK/VISUALISATION 7. SUSTAINABILITY INTERACTION STORY-SPOT MULTIMEDIA REPORTING: OVERALL QUALITIES STRATEGIC ANALYSIS EXPLORING OPPORTUNITIES SYSTEM CONCEPT DESIGN SYSTEM DESIGN (AND ENGIN.) COMMUNICATION ANALYSIS OF THE PROJECT PROMOTERS ANALYSIS OF THE REFERENCE CONTEXT ANALYSIS OF BEST PRACTICES ANALYSIS OF THE REFERENCE STRUCTURE DEFINITION OF SUSTAINABILITY DESIGN PRIORITIES IDEAS GENERATION ORIENTED TO SUSTAINABILITY DEVELEPMENT OF THE SUSTAINABILITY DESIGN ORIENTING SCENARIO - VISIONS/CLUSTERS/IDEAS VISIONS, CLUSTERS AND IDEAS SELECTION SYSTEM CONCEPT DEVELOPMENT SYSTEM DEVELOPMENT (EXECUTIVE LEVEL) visualise (only) key interactions underlining the achieved sustainability criteria

51. CASE OF MSDS IMPLEMENTATION BY POLIMI/DIS

52. LESS WASTES: OTHER WAYS OF DOING SCENARIOS AND SYSTEMS’ CONCEPTS OF UPSTREAM WASTES REDUCTION IN THE FOOD AND PAPER CHAINS IN THE CITY OF BRESCIA, ITALY commissioned by: ASM-BRESCIA existing system analysis eco-efficient scenarios and system concept development sustainability focused ideas generation

53. abridged LCA ABRIDGED LIFE CYCLE ASSESSMENT DESIGN OF THE SYSTEM INNOVATION INTRODUCTION AND DIFFUSION PATH ECO-EFFICIENT SCENARIOS ELABORATION commissioned by: system innovation introd. and diffusion path eco-efficient scenarios elaboration PSS concept design PSS engineering PSS CONCEPT DESIGN AND ENGINEERING 0% 20% 40% 60% 80% 100% Impatto relativo (%) 0% 20% 40% 60% 80% 100% and production Pre - production - Distribution Disposal Impatto relativo (%)

54. PRODUCT DEVELOPMENT AND CREATING PROTOTYPES DESIGN OF ECO-EFFICIENT PRODUCT SERVICE SYSTEMS DEFINITION OF A STRATEGIC PATH FOR THE INTRODUCTION AND DIFFUSION OF THE DESIGNED SYSTEMS product design system design path to intro. and diffusion of system innovation commissioned by: ARCHIMEDE ENERGIA ARCHIMEDE ENERGIA

55. system design product design path to intro. and diffusion of system innovation coordinated by: MIT (USA) INTRODUCTION OF SUSTAINABLE MOBILITY SYSTEMS IN EMERGING CONTEXTS 1 . introduction of sustainable Mobility Management system in Bangalore 2 . introduction of sustainable Car sharing (+carpooling) system in Bangalore 3 . introduction of sustainable residential Carpooling system in Beijing

56. system design product design system innovation introd. and diffusion path SYSTEM DESIGN FOR SUSTAINABLE PILOT PROJECT AIMING AT AN INTRODUCTION OF LOCALLY-BASED AND LONG LASTING MOBILITY SYSTEM FOR LOW INCOME CONTEXTS IN AFRICA United Nations Industrial Development Organization A Global UNIDO Network of University Chairs on Innovation Politecnico di Milano Cape Peninsula University of Technology