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Upside of Downtime Preparation Framework

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Lenny Rachitsky
Lenny Rachitsky
Technologie
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Upside of Downtime Framework Prepare Communicate Explain 1. Communication channel 1. Communicate 1. Post-mortem - Easy to find - Use channel - Admit failure - Off-site - M.T.T.C. - Sound like a human - Real-time - Who/what affected - Start time and end time - When started - Who/what was impacted 2. Process - ETA to resolution - What went wrong - Give authority - Update regularly - Lessons learned - M.T.T.C. - On-call/escalations 2. Fix it! 2. Learn and improve Be Prepared Be Transparent Be Human

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Upside of Downtime Preparation Framework

  • 1. Upside of Downtime Framework Prepare Communicate Explain 1. Communication channel 1. Communicate 1. Post-mortem - Easy to find - Use channel - Admit failure - Off-site - M.T.T.C. - Sound like a human - Real-time - Who/what affected - Start time and end time - When started - Who/what was impacted 2. Process - ETA to resolution - What went wrong - Give authority - Update regularly - Lessons learned - M.T.T.C. - On-call/escalations 2. Fix it! 2. Learn and improve Be Prepared Be Transparent Be Human