TELECOMMUNICATION Engineer

1. Lobna Moustafa Elhaw
Personal Data:
Address: Villa 153, Eltagamo3 Elkhames,5th District ,2nd Region ,New Cairo
Mobile: 01223266585
Email: lelhaw@yahoo.com
Nationality: Egyptian
Birth Date: 18.08.1982
Marital Status: Married
Education:
1993-1996: Preparatory School: Elekbal –Alexandria
1996-1999: Secondary School: Alraml Girls – Alexandria
2000-2004: First University Degree: Engineering, Alexandria Uni.
Major: Electrical-Communications
Grade: Good
2004-2005: Diploma for 9 Months in “Software Development” as a Scholarship by
Council of Ministers in ITI (Information Technology Institute)
Grade: Very Good
ience:
Oct 2005- Jan 2011: DSL Local Delivery Manager (LDM)
Company: Orange Business Services – France Telecom
Place: City Stars Complex
Job Description:
** I was responsible for the German speaking Countries (Germany, Austria and Switzerland)

2. **Managed the Process of installing a DSL Connection for the customer by ordering the line,
configuring the router and at the end sending a technician to the customer to install the router
**I handled big Projects (Customers as UPS, Siemens, L’occitane, General Motors, Sita Aircom,
Hugo Boss, Kühne und Nagel ,Air France, IBM, Airliquide ...)
** Worked on more than 80 Order in Parallel.
** Communicated the Customer on a weekly basis to inform him about the delivery dates.
Courses:
1. DSL Overview WBT
2. Team Building
3. Creative Thinking and Problem Solving
4. Team Participation
5. Team Management
6. Change Management
7. Stress Management und Conflict Resolution
8. FOIS und MSC : Together we can do more
9. ITIL (Information Technology Infrastructure Library)
Awards and Certificates:
1. B.A Engineering (Major :Electrical Communications)
2. ITI Diploma Certificate (Major: Software Development)
3. NLP Course (Neuro-Linguistic Programming by Ibrahim Elfiky Feb 2008)
4. 2 Certificates from Goethe Institute (9 Courses)
5. Awarded for “Ambassador of Excellence for Customer Service and Satisfaction “ in
Orange Business Services several times
6. Awarded “Team of the Quarter” 2008
7. „Exceeding Expectations“ Evaluation in 2 Consequent halves
8. Experience Certificate signed by my Ex-Managers in Orange Business Services

3. Languages:
Arabic: Mother tongue
English: Fluent
German: Very Good
Computer Knowledge:
- Office (Word, Excel, Powerpoint , Access)
- Internet
- Programming Languages (C, C++ , C # , Java, XML, ...)
Hobbies:
Reading, Cooking