'Our Vols Rock!!! Happy Volunteers are Supportive Volunteers' presentation at the 2015 Museums & Galleries Queensland Conference.

1. 2015 Museums & Galleries Queensland Conference #2015MGQcon
Volunteers Are Visitors Too
Colleen Ogilvie
Event Manager, Abbey Medieval Festival
Our Vols Rock!!! Happy Volunteers are Supportive
Volunteers

2. Our Vols Rock!!!
Happy Volunteers are Supportive Volunteers

3. Six steps to
Happy Volunteers

4. Make them WELCOME
Festival Volunteers at Orientation

5. Ensure they are comfortable
in the position given to them

6. Help them feel involved –
give a sense of ownership

7. Show Respect. Ask, don't
order... Use “please” and
and other common
courtesies

8. Be part of the Team...
The Museum Director away from her Desk

9. Share the “Pom Pom”
moments... & celebrate
their contribution

10. What the public think of our vols!!
Volunteers were very cheerful and helpful.
We will come again.
The volunteers were very helpful and
friendly. They contributed to the amazing
atmosphere, so a big thanks to them.
Volunteers were excellent - so friendly,
welcoming and happy. Such a credit to the
whole program and really helped with the
atmosphere.
Hats off to all the friendly volunteers who
give their time with a lovely smile on their
faces to make this such a wonderful event.
All staff are super friendly .That's
actually what I told my friends as
well last year about Abbey's
amazing staff.