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Designing
Participatory
Movements
Lee-Sean Huang                   Alessandra Orofino
Design for Social Innovation * School of Visual Arts * 24 April 2012
Designing
Participatory
Movements
Designing
Participatory
Movements
Design=
    applied
              Art
Design=
    applied
     liberal
             Art
Design                              Charles
                                   Ray Eames




a plan for arranging elements to
best accomplish a particular purpose.
MOVEMENT
MAKING IS
 MESSY
Marketing Message Message Mess
 Marketing    Marketing       Message
      Message Marketing Marketing
Message Marketing            Message
Marketing              Marketing
     Message
           MarketingMessage     Messag
   Message          Marketing Message
            Marketing       Marketing
  Marketing Message Marketing
       Marketing Message Marketing
arketing
              Message
Marketing Message Message Mess
 Marketing    Marketing       Message
      Message Marketing Marketing
          Motivation
Message Marketing
Marketing
                             Message
                       Marketing
     Message
           MarketingMessage     Messag
   Message          Marketing Message
            Meaning
            Marketing       Marketing
  Marketing Message Marketing
       Marketing Message Marketing
arketing
              Message
“Linking beauty and purpose
can create a sense of
communal agreement that
helps diminish the sense of
disorder and incoherence that
life creates.” - Milton Glaser
What are the boundaries of design?




                        Charles   Ray Eames
What are the boundaries of design?
What are the boundaries of problems?



                       Charles   Ray Eames
How do you redesign the user interface
of civic participation in Rio de Janeiro?
City as platform for
human happiness
Designing
Participatory
Movements
Participation > Meme
Participation = Co-Creation

Build it and       We built it
they will come     together
Participation = Sharing
Participation starts with play


Play    Passion      Purpose
Designing
Participatory
Movements
A movement is a community
with a purpose.

We build movements that
co-create shared value.

We build movements that drive
change through action.
Channel participation

Communities             Action
Conversation            Impact
“A little less
conversation,
a little more
action please”
Build commitment over time
                                                            Committed core:
             7                                              Activate and empower
                                                            evangelists              Convene


                                                                                   Attend
             5
                                                                            Donate
ENGAGEMENT
INDEX
                                                                     Purchase
             3   New members:
                 Achieve scale with
                 low-barrier, viral                         Create
                 actions
                                             Share
                                      Join
             1                 Like
                   View

             0
                                                     TIME
Redesign leadership

 Command              Convene
  Control             Catalyze
Elements of a Movement

    1           2         3
Storytelling Protocols Artifacts
Elements of a Movement

    1           2         3
Storytelling Protocols Artifacts
http://www.theatlantic.com/national/archive/2012/04/why-civics-class-should-be-sexy/255858/
How do you redesign the user interface
of civic participation in Rio de Janeiro?
“Move to a city, hang out
in bars, form a gang, turn
it into a scene, turn that
into a movement.”
Peter Schjeldahl
Elements of a Movement

    1           2         3
Storytelling Protocols Artifacts
Our Values   We believe that increased participation by
             youth and members of the emerging middle
             class in the political process will help bring
             about greater accountability and transparency.

             We are non-partisan and independent. We
             don’t accept money from government or
             political parties.

             We believe that the internet can serve as a
             school for a more robust democracy.

             We are committed to open source sharing.
             We value remix and reuse.
Evaluation Principles for Campaign Themes
           ▢       RIPE ! SALIENT
           Is the issue in the news/being talked about? Is it something that has strong public support and a
           groundswell of concern among our target audience?


           ▢       ACTIONABLE
           Can Meu Rio or its members “do” something about the issue? Is there a concrete and plausible
           political, social, or cultural action that can be taken to affect change?


           ▢       POLITICAL/CULTURAL IMPACT
           Meu Rio’s goal is to build a more participatory and open political culture in Rio. While not every
           campaign needs to directly influence the political process, each campaign should have some
           short, medium, or long term political objective or impact on behavioral/cultural change among
           the citizens of Rio.


           ▢       COMPARATIVE ADVANTAGE
           Is this an issue or campaign where Meu Rio can take a leadership role while working with other
           partner organizations working in the same space? Does Meu Rio have a comparative advantage
           because of our member base, brand equity, and/or innovative use of technology?


           ▢       EARNED MEDIA/LIST GROWTH
           Will running the campaign generate free earned media and/or promote Meu Rio membership
           growth?
Evaluation Principles for Campaign Tools                                                                            Tactics
          ▢        CONNECTIVE
          Does it relate to existing user behaviors and social dynamics? Does it bring the community tighter together or
          connect people closer with their decision makers?


          ▢        PARTICIPATORY
          Is it open-ended enough to invite participation but guided and usable enough to actually use?


          ▢        USER SERVICE
          Does it have a clear theory of change? Does the experience inspire, delight, or motivate users?


          ▢        SCALABLE
          Does it “work” (both technologically and compelling for users) for 5 users as well as it does for 5 million)?


          ▢        REUSABLE
          Can it be reused/repurposed by Meu Rio for future campaigns and not just a one-off novelty?


          ▢        HACKABLE
          Is it open source/open API? Can it be reappropriated by users/hackers in new, exciting, unexpected ways or used
          by other cities/movements?


          ▢        AWESOME/INTANGIBLES
          Is it “magical”? Compelling in an intuitive/emotional way? Does it have that certain “je ne sais quoi”?
Elements of a Movement

    1           2         3
Storytelling Protocols Artifacts
Elements of a Movement

            1                             2                           3
Storytelling Protocols Artifacts
What is the crisis/problem?    What do you believe in? What Make social objects that
How will we find a solution?   are the rules of engagement? invite participation.
Designing
Participatory
Movements
Lee-Sean Huang                   Alessandra Orofino
Design for Social Innovation * School of Visual Arts * 24 April 2012

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Designing Participatory Movements

  • 1. Designing Participatory Movements Lee-Sean Huang Alessandra Orofino Design for Social Innovation * School of Visual Arts * 24 April 2012
  • 4. Design= applied Art
  • 5. Design= applied liberal Art
  • 6. Design Charles Ray Eames a plan for arranging elements to best accomplish a particular purpose.
  • 8. Marketing Message Message Mess Marketing Marketing Message Message Marketing Marketing Message Marketing Message Marketing Marketing Message MarketingMessage Messag Message Marketing Message Marketing Marketing Marketing Message Marketing Marketing Message Marketing arketing Message
  • 9. Marketing Message Message Mess Marketing Marketing Message Message Marketing Marketing Motivation Message Marketing Marketing Message Marketing Message MarketingMessage Messag Message Marketing Message Meaning Marketing Marketing Marketing Message Marketing Marketing Message Marketing arketing Message
  • 10. “Linking beauty and purpose can create a sense of communal agreement that helps diminish the sense of disorder and incoherence that life creates.” - Milton Glaser
  • 11. What are the boundaries of design? Charles Ray Eames
  • 12. What are the boundaries of design? What are the boundaries of problems? Charles Ray Eames
  • 13. How do you redesign the user interface of civic participation in Rio de Janeiro?
  • 14. City as platform for human happiness
  • 17. Participation = Co-Creation Build it and We built it they will come together
  • 19. Participation starts with play Play Passion Purpose
  • 21. A movement is a community with a purpose. We build movements that co-create shared value. We build movements that drive change through action.
  • 22. Channel participation Communities Action Conversation Impact
  • 23. “A little less conversation, a little more action please”
  • 24. Build commitment over time Committed core: 7 Activate and empower evangelists Convene Attend 5 Donate ENGAGEMENT INDEX Purchase 3 New members: Achieve scale with low-barrier, viral Create actions Share Join 1 Like View 0 TIME
  • 25. Redesign leadership Command Convene Control Catalyze
  • 26. Elements of a Movement 1 2 3 Storytelling Protocols Artifacts
  • 27. Elements of a Movement 1 2 3 Storytelling Protocols Artifacts
  • 29. How do you redesign the user interface of civic participation in Rio de Janeiro?
  • 30. “Move to a city, hang out in bars, form a gang, turn it into a scene, turn that into a movement.” Peter Schjeldahl
  • 31. Elements of a Movement 1 2 3 Storytelling Protocols Artifacts
  • 32. Our Values We believe that increased participation by youth and members of the emerging middle class in the political process will help bring about greater accountability and transparency. We are non-partisan and independent. We don’t accept money from government or political parties. We believe that the internet can serve as a school for a more robust democracy. We are committed to open source sharing. We value remix and reuse.
  • 33. Evaluation Principles for Campaign Themes ▢ RIPE ! SALIENT Is the issue in the news/being talked about? Is it something that has strong public support and a groundswell of concern among our target audience? ▢ ACTIONABLE Can Meu Rio or its members “do” something about the issue? Is there a concrete and plausible political, social, or cultural action that can be taken to affect change? ▢ POLITICAL/CULTURAL IMPACT Meu Rio’s goal is to build a more participatory and open political culture in Rio. While not every campaign needs to directly influence the political process, each campaign should have some short, medium, or long term political objective or impact on behavioral/cultural change among the citizens of Rio. ▢ COMPARATIVE ADVANTAGE Is this an issue or campaign where Meu Rio can take a leadership role while working with other partner organizations working in the same space? Does Meu Rio have a comparative advantage because of our member base, brand equity, and/or innovative use of technology? ▢ EARNED MEDIA/LIST GROWTH Will running the campaign generate free earned media and/or promote Meu Rio membership growth?
  • 34. Evaluation Principles for Campaign Tools Tactics ▢ CONNECTIVE Does it relate to existing user behaviors and social dynamics? Does it bring the community tighter together or connect people closer with their decision makers? ▢ PARTICIPATORY Is it open-ended enough to invite participation but guided and usable enough to actually use? ▢ USER SERVICE Does it have a clear theory of change? Does the experience inspire, delight, or motivate users? ▢ SCALABLE Does it “work” (both technologically and compelling for users) for 5 users as well as it does for 5 million)? ▢ REUSABLE Can it be reused/repurposed by Meu Rio for future campaigns and not just a one-off novelty? ▢ HACKABLE Is it open source/open API? Can it be reappropriated by users/hackers in new, exciting, unexpected ways or used by other cities/movements? ▢ AWESOME/INTANGIBLES Is it “magical”? Compelling in an intuitive/emotional way? Does it have that certain “je ne sais quoi”?
  • 35.
  • 36.
  • 37. Elements of a Movement 1 2 3 Storytelling Protocols Artifacts
  • 38.
  • 39.
  • 40.
  • 41.
  • 42.
  • 43.
  • 44.
  • 45.
  • 46.
  • 47.
  • 48.
  • 49.
  • 50.
  • 51.
  • 52.
  • 53.
  • 54. Elements of a Movement 1 2 3 Storytelling Protocols Artifacts What is the crisis/problem? What do you believe in? What Make social objects that How will we find a solution? are the rules of engagement? invite participation.
  • 55. Designing Participatory Movements Lee-Sean Huang Alessandra Orofino Design for Social Innovation * School of Visual Arts * 24 April 2012