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Train the Trainer:
Interruption and Facilitation Skills
       for Student Leaders

      Seattle Girls’ School
        Rosetta Eun Ryong Lee
  Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
About Seattle Girls’ School




        Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
What Calls You into Leadership?
About Seattle Girls’ School

 Think about the time or experiences that
got you interested in diversity work and/or
 being a student leader. What keeps you
     going? What do you hope for?




        Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Agenda
   Courageous conversations
   What keeps us from having them?
   Priming for the conversation
   Interruption skills
   Practice makes less heart-attack-inducing
   Facilitation skills
   Practice makes feeling more comfortable
   Wrap up
           Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Courageous Conversations




  Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Fears and Anxieties that Keep Us
  from Having Conversations
                              Offending

                              Losing Face

                              Tokenism

                              Social Risk

                              Bursting the Bubble

                              Rocking the Boat

                              Conflict

                              Lack of “Authority”
     Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Pitfalls and Obstacles that Keep Us
       from Conversing Again
                               Outbursts

                               Silence

                               Denial

                               The Good Talk

                               Teacher vs. Facilitator

                               Personal Attacks

                               The Quick Fix

                               Leadership Oppression
      Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Open Acknowledgment




 Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Define the Opportunity




 Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
NCBI Effective Interventions Model
 Reduce Defensiveness
   – Tone
   – Body Language
   – Respect
 Keep the Conversation Going
   –   Hear Them Out
   –   Ask Open-Ended Questions
   –   Set Aside Your Feeling for the Moment
   –   Dialogue
 Build the Relationship

 Win an Ally
    Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Everything You Ever Wanted to Interrupt
      But Didn’t Know How To…

 Think of trigger events of phrases

 Which ones have proven most challenging?

 Which ones would you like to strategize effective
  interventions for?
 Strategize for different people: strangers,
  acquaintances, friends, family members, younger
  people, etc.




        Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Break




Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Practice Makes Less Heart-Attack-Inducing
                      Two Lines Facing Each Other
                        -Line 1 say trigger phrase
                        -Line 2 respond
                        -Line 2 move one person
                        -Repeat for several rounds
                      After 10 minutes, we will
                      switch roles (Line 2 say
                      trigger, Line 1 respond) and
                      practice another 10 minutes.




       Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Sharing the Wisdom




Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Lunch




Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Facilitation Skills

                 Space

                 Confidence and Competence

                 Relationship Building

                 Credibility

                 Flexibility and Authority

                 Optimism

                 Modeling

                 Multiple Learning Styles

Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Facilitation Tips
 Co-facilitation

 Depersonalization

 Vulnerability

 Relationships

 Saving it for Later

 Discomfort

 Clarification

 Listening

 Hot Buttons
          Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Avoiding the Pitfalls and
       Overcoming the Obstacles
 Powerful stories

 Powerful statistics

 Powerful analogies

 Facilitation Skills

 Welcoming environment

 Clear and strict norms

 Willingness to sit with
  discomfort
           Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
What’s YOUR
Facilitation Challenge?




Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
What’s YOUR
Facilitation Challenge?




Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Practice Makes…
Feeling Even More Comfortable!




     Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Structure

 Groups of 6
   – 1 Facilitator
   – 3 Participants
   – 2 Challengers
 Discussion

 Feedback for the Facilitator


         Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Goals to Strive For

 Be Real

 Don’t End Early

 Don’t “Admire the Problem”

 Sit With All the Feelings

 Support the Facilitator

   Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Discussion Time
     Discussion One : How does
socioeconomic difference and privilege
 show up at your school? How does it
   impact students? How might the
          situation improve?
  Round One
  Discussion
  Round One
  Feedback and
  Discussion
      Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Discussion Time
 Discussion Two : How does gender
difference and gender bias show up at
   your school? How does it impact
 students, particularly leaders? How
     might the situation improve?
 Round One
 Discussion
 Round One
 Feedback and
 Discussion
      Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Large Group Share



  What were some:
   Ah-ha moments
   Great strategies
      Heads up
Questions or Concerns



Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Next Steps

 Attend more Train the Trainer workshops

 Have more real discussions with people
  who affirm you
 Have more real one-on-one dialogue with
  people who may or may not affirm you
 Continue to learn and grow in your
  knowledge base for content AND skills

        Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Presenter Information
     Rosetta Eun Ryong Lee
     6th Faculty and
     Professional Outreach
     Seattle Girls’ School
     2706 S Jackson Street
     Seattle WA 98144
     (206) 805-6562
     rlee@seattlegirlsschool.org
     http://tiny.cc/rosettalee

Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
Resources
• Anti-Defamation League
• Cross Cultural Connections
    (www.CulturesConnecting.com)
• Facilitation First
• Jimpact Enterprises, Inc.
• National Coalition Building Institute
• The People’s Institute
• Stirfry Seminars
• The Thiagi Group
     Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)

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Train the Trainer Skills

  • 1. Train the Trainer: Interruption and Facilitation Skills for Student Leaders Seattle Girls’ School Rosetta Eun Ryong Lee Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 2. About Seattle Girls’ School Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 3. What Calls You into Leadership? About Seattle Girls’ School Think about the time or experiences that got you interested in diversity work and/or being a student leader. What keeps you going? What do you hope for? Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 4. Agenda  Courageous conversations  What keeps us from having them?  Priming for the conversation  Interruption skills  Practice makes less heart-attack-inducing  Facilitation skills  Practice makes feeling more comfortable  Wrap up Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 5. Courageous Conversations Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 6. Fears and Anxieties that Keep Us from Having Conversations  Offending  Losing Face  Tokenism  Social Risk  Bursting the Bubble  Rocking the Boat  Conflict  Lack of “Authority” Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 7. Pitfalls and Obstacles that Keep Us from Conversing Again  Outbursts  Silence  Denial  The Good Talk  Teacher vs. Facilitator  Personal Attacks  The Quick Fix  Leadership Oppression Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 8. Open Acknowledgment Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 9. Define the Opportunity Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 10. NCBI Effective Interventions Model  Reduce Defensiveness – Tone – Body Language – Respect  Keep the Conversation Going – Hear Them Out – Ask Open-Ended Questions – Set Aside Your Feeling for the Moment – Dialogue  Build the Relationship  Win an Ally Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 11. Everything You Ever Wanted to Interrupt But Didn’t Know How To…  Think of trigger events of phrases  Which ones have proven most challenging?  Which ones would you like to strategize effective interventions for?  Strategize for different people: strangers, acquaintances, friends, family members, younger people, etc. Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 12. Break Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 13. Practice Makes Less Heart-Attack-Inducing Two Lines Facing Each Other -Line 1 say trigger phrase -Line 2 respond -Line 2 move one person -Repeat for several rounds After 10 minutes, we will switch roles (Line 2 say trigger, Line 1 respond) and practice another 10 minutes. Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 14. Sharing the Wisdom Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 15. Lunch Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 16. Facilitation Skills  Space  Confidence and Competence  Relationship Building  Credibility  Flexibility and Authority  Optimism  Modeling  Multiple Learning Styles Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 17. Facilitation Tips  Co-facilitation  Depersonalization  Vulnerability  Relationships  Saving it for Later  Discomfort  Clarification  Listening  Hot Buttons Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 18. Avoiding the Pitfalls and Overcoming the Obstacles  Powerful stories  Powerful statistics  Powerful analogies  Facilitation Skills  Welcoming environment  Clear and strict norms  Willingness to sit with discomfort Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 19. What’s YOUR Facilitation Challenge? Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 20. What’s YOUR Facilitation Challenge? Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 21. Practice Makes… Feeling Even More Comfortable! Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 22. Structure  Groups of 6 – 1 Facilitator – 3 Participants – 2 Challengers  Discussion  Feedback for the Facilitator Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 23. Goals to Strive For  Be Real  Don’t End Early  Don’t “Admire the Problem”  Sit With All the Feelings  Support the Facilitator Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 24. Discussion Time Discussion One : How does socioeconomic difference and privilege show up at your school? How does it impact students? How might the situation improve? Round One Discussion Round One Feedback and Discussion Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 25. Discussion Time Discussion Two : How does gender difference and gender bias show up at your school? How does it impact students, particularly leaders? How might the situation improve? Round One Discussion Round One Feedback and Discussion Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 26. Large Group Share What were some: Ah-ha moments Great strategies Heads up Questions or Concerns Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 27. Next Steps  Attend more Train the Trainer workshops  Have more real discussions with people who affirm you  Have more real one-on-one dialogue with people who may or may not affirm you  Continue to learn and grow in your knowledge base for content AND skills Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 28. Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 29. Presenter Information Rosetta Eun Ryong Lee 6th Faculty and Professional Outreach Seattle Girls’ School 2706 S Jackson Street Seattle WA 98144 (206) 805-6562 rlee@seattlegirlsschool.org http://tiny.cc/rosettalee Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)
  • 30. Resources • Anti-Defamation League • Cross Cultural Connections (www.CulturesConnecting.com) • Facilitation First • Jimpact Enterprises, Inc. • National Coalition Building Institute • The People’s Institute • Stirfry Seminars • The Thiagi Group Rosetta Eun Ryong Lee (http://tiny.cc/rosettalee)