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Beyond
FACEBOOK
& Twitter for PR
 Social Media Analytics
 that Delivers PR Results

1.10. 12             @LeeBogner
#PRPLI + #AdelphiU   Slideshare.net/leebogner
@LeeBogner ’s #Intro
Social Media Tools Survey
                            Influencer Analytics
 Just some of the dozens of tools available to:
 • help quantify and report
 • on people, companies and topics in the social media sphere

 Market is rapidly evolving market
 • Larger players – being acquired, growing strong + larger
 • Small players – some gaining steam + client focused, some
   limited reliability + algorithms

 Use these tools to:
 • analyze mentions of brands, orgs, people
 • find + understand influence of industry thought-leaders
 • keep tabs of the competition

MARKET SURVEY
Influencer Analytics
 Tools YOU Can Use for PR + marketing
 Learn about:
 • Established Tools:
     Radian6, Sysomos, Lithium

 • Free Tools:
     Twitter Advanced Search, Google Alerts,
      Social Mention

 • Exciting Emerging Influencer Tools:
     Klout, Kred, Traackr, BlitzMetrics, YouCast



MARKET SURVEY
MAD MEN
DALE CARNEGIE



                MAD MEN
                      @LeeBogner
Marketers are
experimenting
with a broad set
of So Lo Mo
related vehicles




                   @LeeBogner
providing greater
   targeting than
 traditional print
   and broadcast
   and offer new
    collaboration
   opportunities.




          @LeeBogner
@LeeBogner
MAD MEN
@LeeBogner
@LeeBogner
OBJECTIVES, then Tactics


IMPACT




         1   2   3    4       5   6   7   8

                     MONTHS               @LeeBogner
DOING




        BEING




                @LeeBogner
Themes for Beyond
Themes for Beyond
Themes for Beyond
USE Analytics!!
Analytics TIPS
Analytics TIPS
Analytics TIPS
Radian6




                 CASE STUDY
@LeeBogner
Radian6




                 CASE STUDY
@LeeBogner
Radian6
Not all voices carry the
same weight online


– bloggers with many
website visitors or
Tweeter users with lots
of followers, have more
influence.


PR agencies can benefit
from Radian6 by


Discovering, Monitoring,
Warning


Response, Crisis mgt,
Brand Protection
                               CASE STUDY
                                       @LeeBogner
Sysomos
Covers/Archives:


Blogs, forums,
microblogging, video
services, wikis, social
networks and major
news sources.


Real time monitoring


Sentiment


Text analytics


                            CASE STUDY
                                         @LeeBogner
Sysomos - Influencers


Demographics


Trends


Influencers


Workflow




                      CASE STUDY
                              @LeeBogner
Sysomos

Brand


Measurement




                 CASE STUDY   @LeeBogner
Lithium

Covers:


blog comments,


photo + video sites,


Twitter,


Facebook


Over 100 million
sources



                            CASE STUDY
                                         @LeeBogner
Lithium


Data views

Emerging themes

Automated sentiment

Human override

Improving sentiment

Automated extraction

Export SM content

Export graph data

                           CASE STUDY
                                        @LeeBogner
Analytics TIPS
Twitter Search
                       Hashtag Search
 powerful Advanced
 features              http://search.twitter.com
Hashtag tracking +
 data collection

Strengths:
• Cost = Free
• RSS Feed +
  Readers to search,
  aggregate +
• monitor keywords,
  phrases, terms

Weakness:
Limited time storage
of Tweets
                        CASE STUDY

                                        @LeeBogner
Google Alerts


RSS

Email Alerts

Frequency Settings

Monitoring
developing news story
competitor or industry
celebrity or event

Manual, Labor Intensive


                           CASE STUDY

                                          @LeeBogner
Social media search engine
                                 Social Mention
  that covers blogs,
  comments, bookmarks,
  events, news, videos,
  and micro-blogging
  services, 100+ Twitter,
  Facebook, FriendFeed,
  YouTube, Digg, Google

Aggregated and remix as a
  single stream of info

Track what people are
  saying about you, your
  company, a new product,
  or any topic social media
  real-time.

Features email alerts and
  personalized RSS feeds
  for automatic and instant
  updates.



                              CASE STUDY          @LeeBogner
Analytics TIPS
INFLUENCE MEASUREMENT STUDY
                          @LeeBogner
Klout
Takes into account your
  social activity, size of
  your followers (and their
  relative activity) +
  amplification + more***

Klout uses Twitter as its
  primary network for
  measurement, and has
  added Facebook, G+,
  LinkedIn and
  Foursquare to create a
  more well-balanced
  assessment.

Brands are being ranked

                                               CASE STUDY
*** full scoring details undisclosed
                                                       @LeeBogner
Klout
SCORES

INFLUENCE

TOPICS and +K

LISTS




                CASE STUDY   @LeeBogner
Klout
SCORES

INFLUENCE

TOPICS and +K

LISTS




                CASE STUDY   @LeeBogner
Measures influence in
 online communities
                              KRED.ly
 connected by
 interests.

Kred provides a
  comprehensive score
  for Influence and
  Outreach by valuing
  engagement and
  audience quality over
  follower count.

It is the only influence
   measurement to offer
   complete transparency
   so users understand
   exactly how their scores
   are calculated.
                                  CASE STUDY
                                          @LeeBogner
Combines the power of
 personal influence
                           KRED.ly
 and generosity at
 the true heart of
 human relationships -
 tight groups of friends
 and subject matter
 experts.


For marketers, Kred
  presents the
  opportunity to reach
  and engage the
  most trusted people
  with the highest
  likelihood of
  relaying content to
  their audience.
                               CASE STUDY
      @LeeBogner
Influencer identification
  platform
                            Traackr
Focus on PR & Marketing
 professionals,
 agencies & brands.

Identify the most
  relevant influencers
  for any topic or
  conversation.

Identify influencers, and
  track whenever they
  mention you brand or
  product.



                                 CASE STUDY
                                         @LeeBogner
“3 R’s” of TRAACKR’s scoring
   algorithm.                                     Traackr
REACH – measure total
   audience size. Blog visitors,
   Twitter followers, YouTube
   subscribers, etc.
RESONANCE – How much
   activity someone creates
   when he/she publishes.
   Interaction with their content.
   Retweets, linkbacks,
   comments etc.
RELEVANCE – How relevant
   someone is to a topic. Does
   he/she talk about this a lot?
   Relevance is a factor of how
   often someone uses the
   keywords that drove the
   search; the timing of the
   keyword usage (more recent          The combination of these three metrics drive
   posts are weighted more             Influencer “ranking” on any list.
   heavily); the diversity of the      Relevance weighs more heavily
   keywords used by an
                                       than either Reach or Resonance.
   influencer; and the placement
   of keywords (title vs. body).
                                     CASE STUDY                           @LeeBogner
blitzmetrics




PORTFOLIO                                          COMPETITION
Living, breathing representation of your brand.    Find out how well you are engaging
Analytics your brand, individual product or sub-      customers through social media via
   brand on a social media channel, track all of      competition
   your social media metrics in one place.
                                       CASE STUDY                              @LeeBogner
blitzmetrics




REAL TIME UPDATES                       REPORTING
Your analytics NOW!                     Create customized, shareable reports quickly and easily.
Stay on top of and interact with fans     Reports can also be run on a pre-determined schedule
  quickly,                                or triggered based on an alert – either metric-based or
                USER INSIGHTS             event-based.
                Know your fans
                                          CASE STUDY                               @LeeBogner
Manhattan based, social
 media campaigns for Pepsi,      youcast
 McDonalds & GE

Core:
 * campaigns through 8,000-
 strong influencer network
 * database of blogs, forums
 and other communities on
 Facebook & Twitter etc.,
 * evolves and grows week
 by week.
Delivered
  over 2,000 campaigns
Reaching 120 million
  consumers.
“flexibility to find granular
   insights which help
   underpin our services, in a
   fraction of time it would
   normally take.”               CASE STUDY
                                         @LeeBogner
Get to know these
Beyond Facebook and Twitter | Social Media Analytics that Deliver PR Results
Beyond Facebook and Twitter | Social Media Analytics that Deliver PR Results

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Beyond Facebook and Twitter | Social Media Analytics that Deliver PR Results

  • 1. Beyond FACEBOOK & Twitter for PR Social Media Analytics that Delivers PR Results 1.10. 12 @LeeBogner #PRPLI + #AdelphiU Slideshare.net/leebogner
  • 2.
  • 3.
  • 5.
  • 6.
  • 7. Social Media Tools Survey Influencer Analytics Just some of the dozens of tools available to: • help quantify and report • on people, companies and topics in the social media sphere Market is rapidly evolving market • Larger players – being acquired, growing strong + larger • Small players – some gaining steam + client focused, some limited reliability + algorithms Use these tools to: • analyze mentions of brands, orgs, people • find + understand influence of industry thought-leaders • keep tabs of the competition MARKET SURVEY
  • 8. Influencer Analytics Tools YOU Can Use for PR + marketing Learn about: • Established Tools:  Radian6, Sysomos, Lithium • Free Tools:  Twitter Advanced Search, Google Alerts, Social Mention • Exciting Emerging Influencer Tools:  Klout, Kred, Traackr, BlitzMetrics, YouCast MARKET SURVEY
  • 10.
  • 11.
  • 12. DALE CARNEGIE MAD MEN @LeeBogner
  • 13. Marketers are experimenting with a broad set of So Lo Mo related vehicles @LeeBogner
  • 14. providing greater targeting than traditional print and broadcast and offer new collaboration opportunities. @LeeBogner
  • 15.
  • 16.
  • 21.
  • 22.
  • 23. OBJECTIVES, then Tactics IMPACT 1 2 3 4 5 6 7 8 MONTHS @LeeBogner
  • 24. DOING BEING @LeeBogner
  • 32. Radian6 CASE STUDY @LeeBogner
  • 33. Radian6 CASE STUDY @LeeBogner
  • 34. Radian6 Not all voices carry the same weight online – bloggers with many website visitors or Tweeter users with lots of followers, have more influence. PR agencies can benefit from Radian6 by Discovering, Monitoring, Warning Response, Crisis mgt, Brand Protection CASE STUDY @LeeBogner
  • 35. Sysomos Covers/Archives: Blogs, forums, microblogging, video services, wikis, social networks and major news sources. Real time monitoring Sentiment Text analytics CASE STUDY @LeeBogner
  • 37. Sysomos Brand Measurement CASE STUDY @LeeBogner
  • 38. Lithium Covers: blog comments, photo + video sites, Twitter, Facebook Over 100 million sources CASE STUDY @LeeBogner
  • 39. Lithium Data views Emerging themes Automated sentiment Human override Improving sentiment Automated extraction Export SM content Export graph data CASE STUDY @LeeBogner
  • 41. Twitter Search Hashtag Search powerful Advanced features http://search.twitter.com Hashtag tracking + data collection Strengths: • Cost = Free • RSS Feed + Readers to search, aggregate + • monitor keywords, phrases, terms Weakness: Limited time storage of Tweets CASE STUDY @LeeBogner
  • 42. Google Alerts RSS Email Alerts Frequency Settings Monitoring developing news story competitor or industry celebrity or event Manual, Labor Intensive CASE STUDY @LeeBogner
  • 43. Social media search engine Social Mention that covers blogs, comments, bookmarks, events, news, videos, and micro-blogging services, 100+ Twitter, Facebook, FriendFeed, YouTube, Digg, Google Aggregated and remix as a single stream of info Track what people are saying about you, your company, a new product, or any topic social media real-time. Features email alerts and personalized RSS feeds for automatic and instant updates. CASE STUDY @LeeBogner
  • 46. Klout Takes into account your social activity, size of your followers (and their relative activity) + amplification + more*** Klout uses Twitter as its primary network for measurement, and has added Facebook, G+, LinkedIn and Foursquare to create a more well-balanced assessment. Brands are being ranked CASE STUDY *** full scoring details undisclosed @LeeBogner
  • 49. Measures influence in online communities KRED.ly connected by interests. Kred provides a comprehensive score for Influence and Outreach by valuing engagement and audience quality over follower count. It is the only influence measurement to offer complete transparency so users understand exactly how their scores are calculated. CASE STUDY @LeeBogner
  • 50. Combines the power of personal influence KRED.ly and generosity at the true heart of human relationships - tight groups of friends and subject matter experts. For marketers, Kred presents the opportunity to reach and engage the most trusted people with the highest likelihood of relaying content to their audience. CASE STUDY @LeeBogner
  • 51. Influencer identification platform Traackr Focus on PR & Marketing professionals, agencies & brands. Identify the most relevant influencers for any topic or conversation. Identify influencers, and track whenever they mention you brand or product. CASE STUDY @LeeBogner
  • 52. “3 R’s” of TRAACKR’s scoring algorithm. Traackr REACH – measure total audience size. Blog visitors, Twitter followers, YouTube subscribers, etc. RESONANCE – How much activity someone creates when he/she publishes. Interaction with their content. Retweets, linkbacks, comments etc. RELEVANCE – How relevant someone is to a topic. Does he/she talk about this a lot? Relevance is a factor of how often someone uses the keywords that drove the search; the timing of the keyword usage (more recent The combination of these three metrics drive posts are weighted more Influencer “ranking” on any list. heavily); the diversity of the Relevance weighs more heavily keywords used by an than either Reach or Resonance. influencer; and the placement of keywords (title vs. body). CASE STUDY @LeeBogner
  • 53. blitzmetrics PORTFOLIO COMPETITION Living, breathing representation of your brand. Find out how well you are engaging Analytics your brand, individual product or sub- customers through social media via brand on a social media channel, track all of competition your social media metrics in one place. CASE STUDY @LeeBogner
  • 54. blitzmetrics REAL TIME UPDATES REPORTING Your analytics NOW! Create customized, shareable reports quickly and easily. Stay on top of and interact with fans Reports can also be run on a pre-determined schedule quickly, or triggered based on an alert – either metric-based or USER INSIGHTS event-based. Know your fans CASE STUDY @LeeBogner
  • 55. Manhattan based, social media campaigns for Pepsi, youcast McDonalds & GE Core: * campaigns through 8,000- strong influencer network * database of blogs, forums and other communities on Facebook & Twitter etc., * evolves and grows week by week. Delivered over 2,000 campaigns Reaching 120 million consumers. “flexibility to find granular insights which help underpin our services, in a fraction of time it would normally take.” CASE STUDY @LeeBogner
  • 56. Get to know these