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OPS 571 Assignment Critical Path
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a. Observe the critical path diagram. Why are there two arrows
pointing to task F?
b. Why is the critical path shown as A-B-E-G-I? How is the
critical path defined?
c. What would happen if activity F was revised to take 4 days
instead of 2days?
===============================================
OPS 571 Assignment Operations Forecasting (2 Set)
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Purpose of Assignment
The purpose of this assignment is for students to learn how to apply
Operations Forecasting.
Assignment Steps
Resources: Microsoft® Excel®
Select a business operations dataset from the internet or other sources
which can be used for forecasting in the University Library.
Develop a minimum of three quantitative forecasts using
Microsoft® Excel®.
 Compare and contrast each quantitative forecast you develop.
 Choose the one forecast you determine would be the best for the
firm and be prepared to explain why you chose this.
 Evaluate the impact this forecast would have on the firm from a
financial metrics standpoint.
Develop a 700-word report in which you describe your forecasting
project including details on all the assignment steps.
Format your assignment consistent with APA guidelines.
Click the Assignment Files tab to submit your assignment.
===============================================
OPS 571 Assignment Week 5 Operations Forecasting (Fork
and Hoe Company)
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Assignment Steps
===============================================
OPS 571 Assignment Week 5 Operations Forecasting (Tesla)
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Assignment Steps

===============================================
OPS 571 Entire Course (With New Final Guide)
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OPS 571 Final Exam Guide New 2017 (Score 30/30)
OPS 571 Week 1 Assignment Flowchart Improvement Process (2
Papers)

OPS 571 Week 2 Assignment Statistical Process Control Methods
OPS 571 Week 3 Individual Assignment Lean Techniques (2 Papers)
OPS 571 Week 3 Team Six Sigma Yellow Belt Training (2 PPT)
OPS 571 Week 4 Assignment Operations Consulting (2 PPT)
OPS 571 Week 5 Team Six Sigma Yellow Belt Training Part II (2
PPT)
OPS 571 Week 6 Signature Assignment (2 Papers)
OPS 571 Week 1 DQ 1
OPS 571 Week 1 DQ 2
OPS 571 Week 2 DQ 1
OPS 571 Week 2 DQ 2
OPS 571 Week 3 DQ 1
OPS 571 Week 4 DQ 1
OPS 571 Week 4 DQ 2
OPS 571 Week 5 DQ 1
OPS 571 Week 5 DQ 2
OPS 571 Week 6 DQ 1
OPS 571 Week 6 DQ 2
===============================================
OPS 571 Entire Course (Without Final Guide)

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OPS 571 Week 1 Assignment Flowchart Improvement Process (2
Papers)
OPS 571 Week 2 Assignment Statistical Process Control Methods
OPS 571 Week 3 Individual Assignment Lean Techniques (2 Papers)
OPS 571 Week 3 Team Six Sigma Yellow Belt Training (2 PPT)
OPS 571 Week 5 Team Six Sigma Yellow Belt Training Part II (2
PPT)
OPS 571 Week 1 DQ 1
OPS 571 Week 1 DQ 2
OPS 571 Week 2 DQ 1
OPS 571 Week 2 DQ 2
OPS 571 Week 3 DQ 1
OPS 571 Week 4 DQ 1
OPS 571 Week 4 DQ 2
OPS 571 Week 5 DQ 1
OPS 571 Week 5 DQ 2
OPS 571 Week 6 DQ 1

OPS 571 Week 6 DQ 2
===============================================
OPS 571 Final Exam Guide (December,, 2019)
www.newtonhelp.com
In Hau Lee's uncertainty framework to classify supply chains, a
supply chain for functional products with a stable supply process is
called which of the following?
Responsive
Agile
Efficient
Risk hedging
Forward looking
If annual demand is 12,000 units, annual holding cost is $15 per unit,
and setup cost per order is $25, which of the following is the EOQ lot
size?
1,000
1,200
200
300
2,000

Matching the production rate to the order rate by hiring and laying off
employees as the order rate varies is which of the following pure
production planning strategies?
Minimizing inventory
Stable workforce, variable work hours
Level
Chase
Meeting demand
Given a prior forecast demand value of 1,100, a related actual demand
value of 1,000, and a smoothing constant alpha of 0.3, what is the
exponential smoothing forecast value
rev: 04_28_2014_QC_48598
1,130
970
1,000
1,070
1,030
Which of the following is not a problem definition tool from the
operations consulting tool kit?
Five forces model
Gap analysis
Customer surveys
Issue trees
Computer simulation
A company must perform a maintenance project consisting of seven
activities. The activities, their predecessors, and their respective time
estimates are presented here:

Using CPM, what is the latest finish time for the last activity in this
project (i.e., the total time to complete the project)?
12 days
11 days
10 days
13 days
9 days
An activity where the parts that go into each unit of a product are
periodically removed from inventory and accounted for based on the
number of units produced is called which of the following?
Frozen window
Kanban
Backflush
Level schedule
Group technology
According to the theory of constraints, which of the following is a
kind of time that makes up the cycle time in production?
Quality time
Research time
Break time
Just-in-time
Idle time
Which of the following is a priority rule used to schedule the
sequence of jobs in a production operation?
Parts on hand first
First on hand first
Last-come, first-served
Longest slack time first
Last complaint first

Using the fixed-order-quantity model, which of the following is the
total ordering cost of inventory given an annual demand of 36,000
units, a cost per order of $80, and a holding cost per unit per year of
$4?
$2,267
$849
$1,200
$1,889
$2,400
Which of the following is a perpetual system for inventory
management?
The wheel of inventory
First-in-first-out
Fixed-time period
P model
Fixed-order quantity
Which of the following address elimination of waste under lean
production?
Outsourced housekeeping
Backflush
Quality at the source
Bottom-round management
Info-matic warehouse networks
Which of the following is a reason that there are disparities between a
firm's learning curve rate and that of its industry?
Learning curves don't reflect organizational learning.
There may be procedural differences in the manner that different
firms collect and report data.
Companies don't always report sensitive data to outside agencies
accurately.
The starting points for different firms were different.

The cumulative number of units produced is different.
For which of the following should we use an X-bar chart based on
sample means to monitor process quality?
Grades in a freshman "pass/fail" course
Number of units with missing operations
Tire pressures in an auto assembly plant
Vehicles passing emissions inspection
Computer software errors
Which of the following are the three major components of a queuing
system?
rev: 02_17_2017_QC_CS-79354
The number of customers the system serves, the number of steps in
the service system, and how quickly customers exit the system
The number of servers, the service speed, and the waiting line
The number of customers and how they arrive, how customers exit
the system, and the service system
The service speed, the queue discipline, and the waiting line
The source population, how customers exit the system, and the
queuing discipline
Which of the following basic types of process structures is one in
which equipment or work processes are arranged according to the
progressive steps by which the product is made?
Assembly line
Continuous process
Work center
Project
Manufacturing cell
Which of the following is one of the three contrasting approaches to
delivering on-site service?

Production-line approach
Quality approach
Professional approach
Stock market approach
Retail approach
Which of the following is a measure of operations and supply
management efficiency used by Wall Street?
Current ratio
Receivable turnover
Financial leverage
Earnings per share growth
Dividend payout ratio
When a company seeks to match the benefits of a successful position
while maintaining its existing position in offering customers a variety
of differing services, what is this process called?
Inter-functional analysis
Order qualifying
Order winning
Straddling
Operations capability analysis
Which of the following is a total measure of productivity?
Output/(Labor + Capital + Energy)
Output/Labor
All of these
Output/Materials
Output/Inputs
In the service-system design matrix, a face-to-face total customization
service encounter is expected to have which of the following?
Low degree of customer/server contact
None of these
Low production efficiency

High production efficiency
Low sales opportunity
We would expect to see in a manufacturing cell layout which of the
following?
None of these
Long production setup times
Large teams who collectively do a small part of a finished product
A small team of workers who turn out complete units of work
More in-process inventory
Which of the following is a major factor that distinguishes service
design and development from manufacturing design and
development?
Capacity decisions are much more critical in manufacturing
operations.
Manufacturing is far more capital intensive than services.
The service process and service product can be developed
independently.
The service package has the same legal protection available to
manufactured goods.
The service package is the major output of the development process.
The customer order decoupling point determines the position of what
in the supply chain?
Orders
Transportation facilities
Inventory
Customers
Manufacturing facilities

Machine breakdown and repair in a 12-machine factory having one
repair mechanic would develop which type of queuing system line
structure concerning machine breakdowns?
Single channel, single phase
None of these
Multichannel, single phase
Single channel, multiphase
Multichannel, multiphase
Assume the service rate for a queue in a truck-loading operation is 2
trucks per hour. Using the infinite queuing notion for the models
presented in the textbook, which of the following is the average
service time?
0.25 hour
0.5 hour
2 hours
1 hour
None of these
An assumption of learning curve theory is which of the following?
Unit time will decrease at a decreasing rate.
Unit time will hold constant.
Unit time will increase at an increasing rate.
Unit time will increase at a decreasing rate.
Unit time will decrease at an increasing rate.
The unit improvement factor for a 60 percent learning curve at 25
units is 0.0933. The first and second timings of a person doing a job
are 5 minutes and 3 minutes respectively. Which of the following is
the learning-adjusted time estimate for unit number 25?
0.0933 minute
9.33 minutes
3 minutes
4.665 minutes
0.4665 minute

For which of the following should we use a p-chart to monitor process
quality?
Letter grades on a final examination
Temperature of entrees in a restaurant
Weight errors in cans of soup
Errors in the length of a pencil
Defective electrical switches
You have been called in as a consultant to set up a Kanban control
system. The first thing to do is to determine the number of Kanban
card sets needed. Your research shows that the expected demand
during lead time for a particular component is 150 per hour. You
estimate the safety stock should be set at 25 percent of the demand
during lead time. The tote trays used as containers can hold 8 units of
stock, and the lead time it takes to replenish an order is 2 hours.
Which of the following is the number of Kanban card sets necessary
to support this situation?
94
68
42
47
89
Which of the following is a fixed-order-quantity inventory model?
P model
Periodic replenishment model
The ABC model
Economic order quantity model
Cycle counting model
$4?
$1,889
$2,267

$849
$2,400
$1,200
Assume there are five jobs (i.e., A, B, C, D, and E) that need to be
sequenced in a production schedule. The remaining operating time
necessary for completion of job A is 4 days (i.e., job A will take 4
more days to complete), B will take 7 days, C will take 8 days, D will
take 2 days, and E will take 5 days. Which job should be scheduled
first if you use the SOT priority rule for job sequencing?
E
B
C
D
A
Which of the following is a "focusing step" of Dr. Eli Goldratt's
theory of constraints?
Reinforce system constraints.
If you have no system constraints, make some.
Identify system constraints.
Reduce system constraints.
Support system constraints
In implementing a lean production system you should work with
suppliers to do which of the following?
Make frequent deliveries.
Calculate lead times.
Achieve bottom-round management.
Freeze windows.
Use quality circles.
For an activity in a CPM analysis, the early finish time is 20 and the
late finish time is 20. Which of the following statements is true?
The slack for this activity is 20.
The activity's late start must happen before its early start.

The activity is on the critical path.
The duration of this task is 20.
The duration of this task is zero.
You have been placed in charge of a large project. Shortened
communication lines are required to ensure quick resolution of
problems as they arise. You recognize that the project is going to take
a lot of time and require a lot of team pride, motivation, and
commitment by all members. Which project management structure
should you use in this situation?
Pure project
PERT
Task force
Functional project
Matrix project
Which of the following is not a principle of reengineering?
Capture information many times, at the source and where it is
interpreted.
Treat geographically dispersed resources as though they were
centralized.
Merge information processing work into the work that produces the
information.
Link parallel activities instead of integrating their results.
Organize around outcomes not tasks.
Which of the following forecasting methodologies is considered a
qualitative forecasting technique?
Simple moving average
Market research
Exponential smoothing
Linear regression
Multiple regression
A company wants to generate a forecast for unit demand for year
2014 using exponential smoothing. The actual demand in year 2013

was 120. The forecast demand in year 2013 was 110. Using these data
and a smoothing constant alpha of 0.1, which of the following is the
resulting year 2014 forecast value?
111
100
114
120
110
Maintaining a stable workforce working at a constant output rate
while shortages and surpluses are absorbed by fluctuating inventory
levels, order backlogs, and allowing lost sales is which of the
following production planning strategies?
Full employment
Skill maintenance
Level
Chase
What are two of the main objectives of ERP?
Transaction processing and logistic optimizing
Resource tracking and master schedule planning
Product tracking and customer invoicing
Transaction processing and decision support
If the best operating level of a piece of equipment is at a rate of 400
units per hour and the actual output during an hour is 300 units, which
of the following is the capacity cushion?
133 percent
25 percent
100 units per hour
125 percent
75 percent
Under the lot-for-lot (L4L) lot sizing technique as used in MRP, we
would expect which of the following?
A consistent lag of supply behind demand

Minimized carrying costs
Minimized setup costs
Minimized quality problems
A just-in-time management philosophy
A product tree can do which of the following?
Help to compute component usage.
Reduce product scrap.
Reduce regular time labor.
Locate raw material supplies.
Reduce labor overtime.
Very few products are moved without at least part of their journey
being by which mode of transportation?
Rail
Highway
Pipeline
Water
Air
supply chain for innovative products with an evolving supply process
is called which of the following?
Responsive
Efficient
Agile
Risk hedging
Forward looking
1.
Receivable turnover
Current ratio

Financial leverage
2.
An activity-system map is which of the following?
A diagram that shows how a company's strategy is delivered to
customers
A timeline displaying major planned events
A network guide to route airlines
A facility layout schematic noting what is done where
A listing of activities that make up a project
3.
Output/Materials
Output/Labor
All of these
Output/Inputs
4.
Which of the following approaches to service design is characterized
by having the customer take a greater role in the production of the
service?
Quality approach
Self-service approach
Do-it-yourself approach
Personal-attention approach
===============================================
OPS 571 Final Exam Guide (New, 2019)

www.newtonhelp.com
supply chain for functional products with a stable supply process is
called which of the following?
Responsive
Agile
Efficient
Risk hedging
Forward looking
If annual demand is 12,000 units, annual holding cost is $15 per unit,
and setup cost per order is $25, which of the following is the EOQ lot
size?
1,000
1,200
200

300
2,000
Matching the production rate to the order rate by hiring and laying off
employees as the order rate varies is which of the following pure
production planning strategies?
Minimizing inventory
Level
Chase
Meeting demand
Given a prior forecast demand value of 1,100, a related actual demand
value of 1,000, and a smoothing constant alpha of 0.3, what is the
exponential smoothing forecast value
rev: 04_28_2014_QC_48598
1,130
970
1,000

1,070
1,030
Which of the following is not a problem definition tool from the
operations consulting tool kit?
Five forces model
Gap analysis
Customer surveys
Issue trees
Computer simulation
A company must perform a maintenance project consisting of seven
activities. The activities, their predecessors, and their respective time
estimates are presented here:

Using CPM, what is the latest finish time for the last activity in this
project (i.e., the total time to complete the project)?
12 days
11 days
10 days
13 days
9 days
An activity where the parts that go into each unit of a product are
periodically removed from inventory and accounted for based on the
number of units produced is called which of the following?
Frozen window
Kanban
Backflush
Level schedule
Group technology
According to the theory of constraints, which of the following is a
kind of time that makes up the cycle time in production?

Quality time
Research time
Break time
Just-in-time
Idle time
Which of the following is a priority rule used to schedule the
sequence of jobs in a production operation?
Parts on hand first
First on hand first
Last-come, first-served
Longest slack time first
Last complaint first
$4?

$2,267
$849
$1,200
$1,889
$2,400
Which of the following is a perpetual system for inventory
management?
The wheel of inventory
First-in-first-out
Fixed-time period
P model
Fixed-order quantity
Which of the following address elimination of waste under lean
production?
Outsourced housekeeping
Backflush

Quality at the source
Bottom-round management
Info-matic warehouse networks
Which of the following is a reason that there are disparities between a
firm's learning curve rate and that of its industry?
Learning curves don't reflect organizational learning.
There may be procedural differences in the manner that different
firms collect and report data.
Companies don't always report sensitive data to outside agencies
accurately.
The starting points for different firms were different.
The cumulative number of units produced is different.
For which of the following should we use an X-bar chart based on
sample means to monitor process quality?
Grades in a freshman "pass/fail" course
Number of units with missing operations
Tire pressures in an auto assembly plant

Vehicles passing emissions inspection
Computer software errors
Which of the following is one of the three contrasting approaches to
delivering on-site service?
Quality approach
Professional approach
Stock market approach
Retail approach
Current ratio
Receivable turnover
Financial leverage

When a company seeks to match the benefits of a successful position
while maintaining its existing position in offering customers a variety
of differing services, what is this process called?
Inter-functional analysis
Order qualifying
Order winning
Straddling
Operations capability analysis
Output/Labor
All of these
Output/Materials
Output/Inputs
In the service-system design matrix, a face-to-face total customization
service encounter is expected to have which of the following?

Low degree of customer/server contact
None of these
Low production efficiency
High production efficiency
Low sales opportunity
We would expect to see in a manufacturing cell layout which of the
following?
None of these
Long production setup times
Large teams who collectively do a small part of a finished product
A small team of workers who turn out complete units of work
More in-process inventory
Which of the following is a major factor that distinguishes service
design and development from manufacturing design and
development?
Capacity decisions are much more critical in manufacturing
operations.
Manufacturing is far more capital intensive than services.

The service process and service product can be developed
independently.
The service package has the same legal protection available to
manufactured goods.
The service package is the major output of the development process.
The customer order decoupling point determines the position of what
in the supply chain?
Orders
Transportation facilities
Inventory
Customers
Manufacturing facilities
Machine breakdown and repair in a 12-machine factory having one
repair mechanic would develop which type of queuing system line
structure concerning machine breakdowns?

Single channel, single phase
None of these
Multichannel, single phase
Single channel, multiphase
Multichannel, multiphase
Assume the service rate for a queue in a truck-loading operation is 2
trucks per hour. Using the infinite queuing notion for the models
presented in the textbook, which of the following is the average
service time?
0.25 hour
0.5 hour
2 hours
1 hour
None of these
An assumption of learning curve theory is which of the following?
Unit time will decrease at a decreasing rate.
Unit time will hold constant.
Unit time will increase at an increasing rate.

Unit time will increase at a decreasing rate.
Unit time will decrease at an increasing rate.
The unit improvement factor for a 60 percent learning curve at 25
units is 0.0933. The first and second timings of a person doing a job
are 5 minutes and 3 minutes respectively. Which of the following is
the learning-adjusted time estimate for unit number 25?
0.0933 minute
9.33 minutes
3 minutes
4.665 minutes
0.4665 minute
For which of the following should we use a p-chart to monitor process
quality?
Letter grades on a final examination
Temperature of entrees in a restaurant
Weight errors in cans of soup
Errors in the length of a pencil
Defective electrical switches

You have been called in as a consultant to set up a Kanban control
system. The first thing to do is to determine the number of Kanban
card sets needed. Your research shows that the expected demand
during lead time for a particular component is 150 per hour. You
estimate the safety stock should be set at 25 percent of the demand
during lead time. The tote trays used as containers can hold 8 units of
stock, and the lead time it takes to replenish an order is 2 hours.
Which of the following is the number of Kanban card sets necessary
to support this situation?
94
68
42
47
89
Which of the following is a fixed-order-quantity inventory model?
P model
Periodic replenishment model
The ABC model
Economic order quantity model
Cycle counting model

$4?
$1,889
$2,267
$849
$2,400
$1,200
Assume there are five jobs (i.e., A, B, C, D, and E) that need to be
sequenced in a production schedule. The remaining operating time
necessary for completion of job A is 4 days (i.e., job A will take 4
more days to complete), B will take 7 days, C will take 8 days, D will
take 2 days, and E will take 5 days. Which job should be scheduled
first if you use the SOT priority rule for job sequencing?
E
B
C
D
A

Which of the following is a "focusing step" of Dr. Eli Goldratt's
theory of constraints?
Reinforce system constraints.
If you have no system constraints, make some.
Identify system constraints.
Reduce system constraints.
Support system constraints
In implementing a lean production system you should work with
suppliers to do which of the following?
Make frequent deliveries.
Calculate lead times.
Achieve bottom-round management.
Freeze windows.
Use quality circles.
For an activity in a CPM analysis, the early finish time is 20 and the
late finish time is 20. Which of the following statements is true?
The slack for this activity is 20.

The activity's late start must happen before its early start.
The activity is on the critical path.
The duration of this task is 20.
The duration of this task is zero.
You have been placed in charge of a large project. Shortened
communication lines are required to ensure quick resolution of
problems as they arise. You recognize that the project is going to take
a lot of time and require a lot of team pride, motivation, and
commitment by all members. Which project management structure
should you use in this situation?
Pure project
PERT
Task force
Functional project
Matrix project
Which of the following is not a principle of reengineering?
Capture information many times, at the source and where it is
interpreted.
Treat geographically dispersed resources as though they were
centralized.

Merge information processing work into the work that produces the
information.
Link parallel activities instead of integrating their results.
Organize around outcomes not tasks.
Which of the following forecasting methodologies is considered a
qualitative forecasting technique?
Simple moving average
Market research
Exponential smoothing
Linear regression
Multiple regression
A company wants to generate a forecast for unit demand for year
2014 using exponential smoothing. The actual demand in year 2013
was 120. The forecast demand in year 2013 was 110. Using these data
and a smoothing constant alpha of 0.1, which of the following is the
resulting year 2014 forecast value?
111
100

114
120
110
Maintaining a stable workforce working at a constant output rate
while shortages and surpluses are absorbed by fluctuating inventory
levels, order backlogs, and allowing lost sales is which of the
following production planning strategies?
Full employment
Skill maintenance
Level
Chase
What are two of the main objectives of ERP?
Transaction processing and logistic optimizing
Resource tracking and master schedule planning
Product tracking and customer invoicing
Transaction processing and decision support

If the best operating level of a piece of equipment is at a rate of 400
units per hour and the actual output during an hour is 300 units, which
of the following is the capacity cushion?
133 percent
25 percent
100 units per hour
125 percent
75 percent
Under the lot-for-lot (L4L) lot sizing technique as used in MRP, we
would expect which of the following?
A consistent lag of supply behind demand
Minimized carrying costs
Minimized setup costs
Minimized quality problems
A just-in-time management philosophy
A product tree can do which of the following?
Help to compute component usage.

Reduce product scrap.
Reduce regular time labor.
Locate raw material supplies.
Reduce labor overtime.
Very few products are moved without at least part of their journey
being by which mode of transportation?
Rail
Highway
Pipeline
Water
Air
supply chain for innovative products with an evolving supply process
is called which of the following?
Responsive
Efficient
Agile
Risk hedging

Forward looking
1.
Receivable turnover
Current ratio
Financial leverage
2.
An activity-system map is which of the following?
A diagram that shows how a company's strategy is delivered to
customers
A timeline displaying major planned events
A network guide to route airlines
A facility layout schematic noting what is done where

A listing of activities that make up a project
3.
Output/Materials
Output/Labor
All of these
Output/Inputs
===============================================
OPS 571 Week 1 Assignment Flowchart Improvement
Process (2 Papers)
www.newtonhelp.com

This Tutorial contains 2 Papers
OPS 571 Week 1 Assignment Flowchart Improvement Process
The purpose of this assignment is for students to learn process
flowcharting/improving a process and summarizing the results.
Assignment Steps
Resources: Microsoft® PowerPoint® (or other software such as Vizio,
Word, etc.)
Select a complex process from your personal life or work.
Use Microsoft® PowerPoint® or other software including Vizio,
Word, etc. to create a flowchart of the as-is process.
Define metrics and measure the current process.
Use process improvement techniques to improve the process.
Use Microsoft® PowerPoint® or other software such as Vizio, Word,
etc. to create an improved process flowchart.
Use judgmental forecasting, which is your professional judgement, to
ascertain how the future process will perform according to your
metrics.
Develop a 525-word executive summary in which you describe your
process improvement project (including the as-is process flowchart
and the improved process flowchart).
Note: Students and faculty are reminded both Six Sigma readings and
Lean Principles introduced in Week 2 are spread throughout the entire
course. Students will apply the knowledge from the readings in their
Learning Teams throughout the course.
===============================================
OPS 571 Week 1 DQ 1

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What are process flow structures? What structure does your
organization rely on the most? How effective has the structure been
in achieving organizational goals?
===============================================
OPS 571 Week 1 DQ 2
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What are some factors that affect global business processes? How
would these factors affect development of new processes? How are
those factors different from those that affect local business process
development?
===============================================
OPS 571 Week 1 DQs (New)

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• What are the major concepts defining the field of operations and
supply chain management?
• What are some of the jobs and career opportunities in operations and
supply chain management? (Chapter 1)
• What is the definition of an operations and supply chain strategy?
• How are these strategies implemented?
• How do these strategies relate to business results of the firm?
(Chapter 2)
• What are the characteristics of a manufacturing process?
• How are manufacturing processes organized and evaluated?
(Chapter 7)
• What are the characteristics of a service process?

• What are the different types of service processes? (Chapter 9)
===============================================
OPS 571 Week 1 Individual Assignment Design a Flowchart
for a Process (2 Flowchart)
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This Tutorial contains 2 Different Flowcharts/Paper
Individual Assignment: Design a Flowchart for a Process
· Select a process you perform daily but would like to spend less time
doing, such as driving to work. Don’t use something as simple as
combing your hair, reading email or taking a shower. Those will not
give you enough data points to complete the assignments in latter
weeks. Conversely don’t pick something too complicated like month
end closing of the books.
· Design a flowchart using an appropriate tool. Follow good flow
charting techniques.
· Comment on the factors that affect the process design.
· Identify at least one metric to measure the process.
· Submit your flowchart for the process.
· Begin collecting data for the identified metric every day of the

workweek. You must submit the data collected at the end of each
week.
===============================================
OPS 571 Week 1 Individual Assignment Process Design
Matrix and Summary (2 Papers) (New)
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This Tutorial contains 2 Set of Paper
Complete the Process Design Matrix.
Write an executive summary identifying appropriate design
approaches for a selected product and service.
 Pick one service with which you are familiar. Complete three to
five line items such as production line, self-service, or personal
attention approach, on the Process Design Matrix.
 Pick one product with which you are familiar. Complete three
to five line items such as Job shop, batch, assembly line, or
continuous flow approach, on the Process Design Matrix.
Required Elements:
 No more than 700 words
 Consistent with APA format

Submit Matrix with the Executive Summary
===============================================
OPS 571 Week 2 Assignment Statistical Process Control
Methods
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Statistical Process Control Methods to a business process.
Assignment Steps
Resources: Microsoft® Excel® and PowerPoint®
Select a complex continuous process from your personal life or work.
The process can be the same as in Week 1 assignment.
Complete the following:
 Use Microsoft®Excel®to calculate the defined process metrics
including variation and process capability.
 Use Microsoft®Excel®andPowerPoint®to develop and display a
control chart for the process.
Evaluate the control chart and process metrics using Statistical
Process Control (SPC) methods.
Evaluate whether the process could benefit from the use of Six Sigma
tools.

Develop a 525-word executive summary in which you describe your
Statistical Process Control project and include the control chart with
SPC.
===============================================
OPS 571 Week 2 DQ 1
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Week 2 Discussion Question 1
What is the learning curve and how can it be applied? Would the
learning curve be appropriate for your organization? Explain your
answer.
===============================================
OPS 571 Week 2 DQ 2
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What is Six Sigma? What are the advantages and disadvantages for
implementing Six Sigma in your organization? Analyze special
considerations and possible constraints of implementing Six Sigma in
an internationalbusiness
===============================================
OPS 571 Week 2 DQs
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• What are the factors and keys influencing product design?
• What are the design differences between manufacturing and service
products? (Chapter 3)
• What is the definition of an operations and supply chain strategy?
(Chapter 12)

• Why does statistical quality control lead to improvements in many
businesses?
• How do you execute statistical quality control? (Chapter 13)
===============================================
OPS 571 Week 2 Individual Assignment Process Designs and
Supply Chains Presentation (2 PPT) (New)
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This Tutorial contains 2 Set of PPT
This is part one of a two part assignment starting with an introductory
look at process design and supply chains.
Identify a company with which you are familiar. This could be your
place of employment, a car wash, a yard service company, and so
forth.
Create an MS PowerPoint Presentation in which you describe the
current state of your selected company's supply chain and an
identified process.
Required Elements:

 Describe the company's supply chain
 Identify a process internal to the company that you wish to
analyze.
 Describe the process internal to the company that you wish to
analyze.
 Identify an appropriate design approach for the process you
have chosen.
 Create a high-level AS IS process flow chart using an
appropriate tool.
 Identify at least one metric to measure the process and its
application (how, what, when, and who).
 Use an appropriate tool to collect data for each step of the
process.
 PowerPoint includes 4-5 slides with detailed speaker notes.
===============================================
OPS 571 Week 3 DQ 1
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What is a safety stock and when should it be used? How have safety
stocks been used in a global organization with which you are
familiar? Were they relied upon appropriately?
===============================================

OPS 571 Week 3 DQ 2
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TOC advocates exploiting process bottlenecks. What does this mean?
Provide at least two examples in business where this can be done
effectively.
===============================================
OPS 571 Week 3 Individual Assignment Lean Techniques (2
Papers)
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This Tutorial contains 2 Papers

The purpose of this assignment is for students to evaluate the lean
techniques applied to business in today's workforce.
Note: Students and Faculty seeking more information on this
assignment can refer to Ch. 14 of the Operations and Supply Chain
Management textbook.
Assignment Steps
Select a business you are familiar with which incorporates lean
manufacturing or lean supply chains.
Evaluate how this firm uses lean strategies and how much lean
techniques has improved the firm's efficiency.
Evaluate ways the firm can go even further to make improvements
using lean techniques.
Use the results you obtained from evaluating this firm to apply to
your own business or a business you are interested in which currently
does not use lean.
Develop a 1,050-word report in which you describe your lean
evaluation project.
Click the Assignment Files tab to submit your assignment
===============================================
OPS 571 Week 3 Individual Assignment Process Designs and
Supply Chains Presentation Part 2(2 PPT) (New)
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This Tutorial contains 2 Set of PPT
Create an MS PowerPoint Presentationin which you evaluate the
current state of the process you selected in Week Two and summarize
the proposed future state.
 Required Elements:
 Evaluate the efficiency and effectiveness of the process selected
in Week Two using the data collected.
 Determine areas for improvement
 Design an improved process flow chart using an appropriate
tool.
 Summarize two items from this improved process. Include an
explanation of how these items could be used in your personal
or professional life to improve a process.
 PowerPoint should include 4-5 slides with detailed speaker
notes.
Click the Assignment FIles tab to submit your assignment.
===============================================
OPS 571 Week 3 Team Assignment Practice Operations
Simulation & Analysis, Part 1
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Week 3 - Practice Operations Simulation & Analysis, Part 1

Complete the Practice Operations Simulation in Connect. Each
Learning Team
member should complete Module 1 and Module 2. Take a screenshot
of the
results when completed.
Share the results with the Learning Team. The screenshots of the
results
will be submitted along with the assignment.
Create a 1,400-word analysis of the Learning Team's performance. In
the
analysis, be sure to do the following:
Summarize the learning team members' results.
Discuss the major decision points each team member made during
Module 1
and Module 2 of the simulation and the effect this had on their
performance
in the modules.
Explain how learning curve theory applied to the simulation.
Evaluate the team member's results including selecting the best
applications of inventory models and lean production.
Defend the best options for performance based on the results of
Module 1
and Module 2 among the team members and explain why these were
the most
efficient and effective.
Format the assignment consistent with APA guidelines. Click the
Assignment
Files tab to submit your assignment.
===============================================
OPS 571 Week 3 Team Six Sigma Yellow Belt Training (2
PPT)

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This Tutorial contains 2 Presentations of this Assignment
Six Sigma Yellow Belt Training
The purpose of this assignment is for students to receive Six Sigma
Yellow Belt Training
- Executing DMAIC (Define, Measure Analyze, Improve, Control)
Six Sigma Quality
Improvement (define and measure) projects.
Assignment Steps
Resources: Microsoft® PowerPoint®
Select a business where one of your team members works or one with
which you are
familiar to make sure you are able to gather data, and for which you
can identify processes to improve.
Execute the define phase of the Six Sigma DMAIC project including
the following:
• Identify customers and their priorities.
• Identify a project suitable for Six Sigma efforts based on:
o Business objectives.
o Customer needs and feedback. For example, if the team chooses a
fast
food chain, they could observe and record defects with preparation
and
delivery of the food, cleaning of the restaurant inside and out,
including

the rest rooms
o Productivity of the operation and quality of service measured by
such
metrics as: wait times per each customer from the time the order is
made
until the customer is handed their food, customers served per hour per
total number of employees, number of errors made in products served
vs
ordered, friendliness of the staff, and cleanliness of the operation;
including inside the restaurant, outside, in the rest rooms, tables,
floors,
waste baskets, etc.
• Identify and develop the problem statement.
• Identify CTQs (critical-to-quality characteristics) the customer
considers to have the most impact on quality.
Execute the measure phase of the Six Sigma DMAIC project
including the following:
• Determine the metrics to measure the process and how it is
performing.
• Identify the key internal processes influencing CTQs and measure
the defects currently generated relative to those processes.
Develop a 12- to 15-slide Microsoft® PowerPoint® presentation,
including detailed speaker notes, highlighting the summary in which
you describe your work on the two phases of the Six Sigma process
improvement project.
Format your assignment as if you would be giving a presentation to
senior management.
Note: Grades are awarded based upon individual contributions to the
Learning Team assignment. Each Learning Team member receives a
grade based upon his/her contributions to the team assignment. Not all
students may receive the same grade for the team assignment.
===============================================

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This Tutorial contains 2 Presentations
The purpose of this assignment is for students to learn how to develop
an operations consulting proposal.
Assignment Steps
Resources: Operations and Supply Chain Management: Ch. 25,
Microsoft® PowerPoint®
Choose a business in the media having difficulties with its operating
model or one which is struggling in your community.
Evaluate how all or some of the items from the Operations Consulting
Tool Kit in Operations and Supply Chain Management could help
this business get back on track.
Determine the resources and data you will need to deploy an
operations consulting engagement with this business.
Develop a business case including financial benefits on how
operations consulting can have a positive impact on the business.
Develop a 10- to 15-slide Microsoft® PowerPoint® presentation of
an operations consulting engagement proposal to the Chief Operating
Officer (COO) and Chief Executive Officer (CEO) of the target firm.

===============================================
OPS 571 Week 4 DQ 1
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How does capacity planning differ in service and manufacturing
organizations?
===============================================
OPS 571 Week 4 DQ 2
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What role does supply chain management play for organizations
seeking to gain the competitive advantage? Would it be advantageous

for your organization to focus its efforts on improving its supply
chain?
===============================================
OPS 571 Week 4 Team Assignment Supply Chain Design
Paper (2 Papers) (New)
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Review the Riordan Manufacturing Virtual Organization.
Write a paper of no more than 1,400-words that includes the
following:
 Determine Riordan's manufacturing strategy (chase, level, or
combination) and explain its benefits
 Create a process flow diagram for the electric fan supply chain
 Select two metrics to evaluate performance of the electric fan
supply chain
 Describe the supplier relationship and the effects on the supply
chain. As part of this consider the following:
o Type of relationship
o Supplier location, size of company, and financial stability
o Metrics used to measure supplier performance (on-time
delivery, defects, etc)
o Supplier improvement strategies

 Describe how lean production principles may be used to
maximize the efficiency and effectiveness of the electric fan
supply chain process
 Select a business forecasting technique (qualitative or
quantitative) for the electric fans and describe the forecasting
process to be used at Riordan
 Create a sales forecast for electric fans using selected techniques
 Develop Aggregate Production Plan, Master Schedule, and
Materials Requirement Plans for electric fans based off the sales
forecast.
Be sure to include the following:
 The determination of inventory requirements of the electric fans
component parts and finished goods
 The selection of an appropriate inventory system (fixed order
quantity, two bin method, etc.) to meet inventory requirements
Begin working on the Week Six assignment. In Week Six, you
propose and implement new process design and supply chain
processes for the manufacturing of Riordan's electric fans.
===============================================
OPS 571 Week 5 DQ 1
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Does your organization use an enterprise resource planning (ERP)
systems? If so does your organization rely on it and what influence
does globalization have on your ERP? If not choose an ERP system
and discuss why you believe this system can help your organization
to improve efficiency and performance.
===============================================
OPS 571 Week 5 DQ 2
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What role does competitive intelligence play in international business
forecasting? Which qualitative techniques are most affected by
international differences?
===============================================
OPS 571 Week 5 Forecasting Assignment (New Syllabus)
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Assignment Steps
Resources: Microsoft® Excel® (Template provided)
Select a business operations dataset from the internet, which can be
used for forecasting what the results may be at a future state (monthly
[for two years], quarterly [for five years], annually [for 20 years].
(See example in the Template). Use caution in using the template, as
some of the cells contain formatted functions for performing
calculations. You should only need to enter data into Column A and B
only. Review the template and the associated data. This should give
you an idea of the types of data you will require, and what the results
columns reveal. You are required to provide an APA formatted
reference to the location of the source data (Do Not just enter the Web
Link). The returned work from previous week's work, should give you
some insight as to what an APA reference should look like.
Develop a run over a given period, upper limit and lower limit as to
confidence in the forecast using Microsoft® Excel®.Template

Compare and contrast each quadrant of the forecast.
Evaluate the impact this forecast would have on the firm from a
financial metrics standpoint, by writing a 300-word report in which
you describe your forecasting project and what it means in terms of
favorable or unfavorable forecast and why or why not..
===============================================
OPS 571 Week 5 Individual Assignment Project Management
Recommendation (2 Papers) (New)
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Review the Project Management email.
Write an email response in which you address the following
points:
 Determine which project might be implemented and why (e.g.
feasibility study, breakeven analysis, etc).
 Describe the five phases of a project
 Describe the key deliverables associated with the selected
project(s).

===============================================
OPS 571 Week 5 Team Six Sigma Yellow Belt Training Part
II (2 PPT)
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This Tutorial contains 2 Presentations of this Assignment
The purpose of this assignment is for students to receive Six Sigma
Yellow Belt Training
Executing DMAIC Six Sigma quality improvement (analyze,
improve, and control) projects.
Assignment Steps
Resources: Microsoft® PowerPoint®
Use the same business your team chose and has been observing and
collecting data for the Week 3 Learning Team Assignment.
Execute the analyze phase of the Six Sigma DMAIC project including
the following:
• Determine the most likely causes of defects.
• Understand why defects are generated by identifying the key
variables most likely to create process variation.
• Identify necessary/unnecessary process steps.
Execute the improve phase of the Six Sigma DMAIC project
including the following:

• Identify means to remove the causes of defects.
• Confirm the key variables and quantify their effects on the critical-
to-quality
characteristics (CTQs).
• Identify the maximum acceptance ranges of the key variables and a
system for measuring deviations of the variables.
• Modify the process to stay within an acceptable range.
Execute the control phase of the Six Sigma DMAIC project including
the following:
• Determine how to maintain the improvements.
• Determine how to monitor and control improvements.
• Put tools in place to ensure that the key variables remain within the
maximum acceptance ranges under the modified process.
Utilize all analytical tools available for Six Sigma as permitted or
appropriate including,
but not limited to: flowcharts, run charts, Pareto charts, checksheets,
cause-and-effect diagrams, opportunity flow diagram, process control
charts, failure mode and effect analysis (FMEA), design of
experiments (DOE) and lean tools. Students can use templates located
in the text or online sources.
Develop a 10- to 15-slide Microsoft® PowerPoint® presentation,
including talking points, highlighting your work on the three phases
of the Six Sigma process improvement project.
senior management.
Compile the slides from the Week 3 Learning Team Assignment,
"Improve and Control
Phases," with your Week 5 slides into a final PowerPoint®
presentation to be submitted for final credit.
Note: Grades are awarded based upon individual contributions to the
Learning Team assignment. Each Learning Team member receives a
grade based upon his/her contributions to the team assignment. Not all
students may receive the same grade for the
team assignment.

===============================================
OPS 571 Week 6 DQ 1
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What criteria must be used when considering where to locate a facility
in the global business environment? What criteria does your
organization consider when deciding the location of a facility?
===============================================
OPS 571 Week 6 DQ 2
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What are the factors that affect international logistics? Which factor
is the most important in your current industry and why?
===============================================
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This Tutorial contains 2 Papers of this Assignment
About Your Signature Assignment
This signature assignment is designed to align with specific program
student learning outcome(s) in your program. Program Student
Learning Outcomes are broad statements that describe what students
should know and be able to do upon completion of their degree. The
signature assignments may be graded with an automated rubric that
allows the University to collect data that can be aggregated across a
location or college/school and used for program improvements.
The purpose of this assignment is for students to demonstrate mastery
of operations management concepts and tools.
Assignment Steps
Develop a 700- to 1,050-word memo to a prospective employer
outlining your credentials, including: taking this class, all of the
projects you have done for this class individually and with your team,
and their impact on the businesses you have engaged with so a senior

manager reading it would want to hire you as either an operations
consultant or permanent employee.
Summarize the business case for each project.
Outline what you specifically accomplished, assuming these projects
were implemented, and their estimated impacts on the business.
Utilize the learnings from Week 6 to highlight your skills in global
sourcing, procurement, and outsourcing which can also be of benefit
to your target firm.
senior management

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