1. Communicators, Consider Twitter
By the end of the year, 80% of companies plan Tweet: 140 characters or less
to use social media for customer service. On the @: Sends a tweet directly to another
consumer side, 62% of customers have already twitter user (public)
used social media for customer service issues.
Gartner predicts one billion users will be on DM: Sends a tweet directly to another
social networks by the end of 2012. twitter user (private)
RT: Retweet someone's tweet
Your ability to serve your customers, in the
channels they wish to be served in, is critical to Hashtags: The # symbol is used to mark
your business success. keywords or topics
Find interesting Tweets
Connect with like-minded
http://mashable.com/2012/09/29/social-media- professionals
better-customer-service/
Virtually attend conferences and
events without leaving your office
http://mashable.com/guidebook/twitter/ #awclbkbiz1012
@kaleydaniel, @ldlow
http://www.slideshare.net/PRsarahevans/sevan @awclubbock
s-strategy-getting-started-with-twitter
