1. Winning the Multichannel Battle Winning the
Multichannel Battle Winning the Multichannel
Battle Winning the Multichannel Battle Winning
the Multichannel Battle Winning the Multichannel
Battle Winning the Multichannel Battle Winning endaba
the Multichannel Battle Winning the Multichannel
Battle Winning the Multichannel Battle Winning
the Multichannel Battle Winning the Multichannel
Battle Winning the Multichannel Battle Winning
the Multichannel Battle Winning the Multichannel
Battle Winning the Multichannel Battle Winning
the Multichannel Battle Winning the Multichannel
Battle Winning the Multichannel Battle Winning
the Multichannel Battle Winning the Multichannel
Battle Winning the Multichannel Battle Winning
the Multichannel Battle Winning the Multichannel
Battle Winning the Multichannel Battle Winning
the Multichannel Battle Winning the Multichannel
Battle Winning the Multichannel Battle Winning
the Multichannel Battle Winning the Multichannel A personal invitation
Battle Winning the Multichannel Battle Winning
the Multichannel Battle Winning the Multichannel Winning the Multichannel Battle
Battle Winning the Multichannel Battle Winning
the Multichannel Battle Winning the Multichannel
Battle Winning the Multichannel Battle Winning
the Multichannel Battle Winning the Multichannel
Battle Winning the Multichannel Battle Winning

2. Programme Content:
Winning the 7.45am Registration, Breakfast & Networking
8.15am Patrick Egan – Endaba: Introduction
endaba Multichannel Battle 8.20am Sophie Albizua – eNova: Modelling the
financial potential of Multichannel
8.40am Andy Morrey – eNova: Getting the best
What you will get:
out of your company for Multichannel
growth. What works and what doesn’t?
Multichannel is much talked about as the new 9.00am Patrick Egan – Endaba: People model for
retail order
Multichannel; resolving the people
● Learn from real-life experiences from the challenge of Multichannel
Inventor of Click and Collect – Andy Morrey 9.15am Q&A
● How can you make Multichannel work in
9.30am Finish
real life?
● By how much can Multichannel increase sales
Venue:
and profits across the organization?
Angelus Restaurant
● Real cost vs. return on investment 4 Bathurst Street, London W2 2SD
● Learn why investing in Multichannel could be www.angelusrestaurant.co.uk
much more financially rewarding than classical Nearest tube station is Lancaster Gate (Central Line)
growth strategies
● How internal and operational processes are just Cost:
The fee for this event is £35.00. All profits of the fee
as important as understanding your customers!
go directly to the Endaba Orchards Charitable
● How to address the qualities, skills and talent Foundation
challenges inherent to Multichannel?
● How can you maximize the people potential Please reserve your place with Louise Coggins at
you already have? lcoggins@endaba.com or call +44 (0)207 483 2230

3. endaba Biographies of speakers
Andy Morrey – Partner, eNova Sophie Albizua – Partner, eNova
Andy is one of the most experienced multichannel practitioners Sophie's approach to retail is that of an investor and financier.
in Europe. He has unrivalled real experience in multichannel She spent over 10 years focusing on that sector in her roles with
retailing from leadership and innovation to practical blue chip banking and private equity institutions. She started
deployment, and a unique blend of corporate and consulting with Goldman Sachs’ London based Consumer and Retail M&A
experience. Andy has 17 years of practical experience in team in 1999, joined retail-focused private equity team at
multichannel retail - as head of e-commerce at Norwich Union, Change Capital Partners in 2003, and in her last role at
M&S then Argos, where he invented and implemented Click & HgCapital was in charge of developing the fund’s retail and
Collect, the first order and collect scheme ever put in place. In European presence within the Consumer team. Over these
2004 Andy set up JTM Partners, a multichannel consultancy who years Sophie has analysed and interacted with countless retail
has helped retailers large and small, including Alliance Boots, businesses in most European countries and built a practical, pan
Halfords, Royal Doulton and Signet amongst others. Andy’s European knowledge of the industry. From her M&A days
work has won 5 Retail Week awards. Andy recently co-founded through to her Board level responsibilities in private equity
the eNova Partnership, a multichannel advisory boutique invested companies, Sophie’s constant focus is on business
endorsing a practical and financial approach to deliver model validation and value creation. Sophie is co-founder of
multichannel successes. the eNova Partnership.
Patrick Egan – Managing Director, Endaba
An expert in understanding the organisational and talent needs
of multichannel operations. Patrick is highly regarded
internationally for his business intelligence and singular ability
to pinpoint the solution to complex business problems around
choosing the RIGHT people to execute multichannel retailing. Endaba
He was instrumental in developing the multichannel talent 67-68 Jermyn Street
model which examines leader impact, adaptability and future London SW1Y 6NY
potential. The model de-risks the recruitment and selection Tel: +44 (0) 20 7483 2230
process ensuring that the RIGHT people are making the right Web: www.endaba.com
decisions.