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AutoSYS 2011
                                     Quality Management for Automotive
                                software-based systems and functionality
                                         Berlin (Germany), July 5-6 2011




A proposal for a new common     Six reasons for adding the
process scope for Automotive    MAN.6 process
                        SPICE

                                                   Luigi Buglione
                                                  Giuseppe Lami




                                    www.eng.it
Engineering              At a glance



 _ The first Italian ICT player
   _ more than 730 M/€ revenues          Research and       PA & HC       Finance      Industry        TELCO      Utilities
                                         Development
   _ 1000 clients
   _ 6,300 IT specialists              System Int. &
                                       Consultancy
                                                        %     46            70            54           80            80

                                       Outsourcing      %     35            10            27           10

                                       Software
                                                        %     19            20            19           10            20



                                                                   ERP                 IT Security             ECM



                                                                                    Plant Management
                                                            Managed Operations                           Broadband & Media
                                                                                          System




                                                     www.eng.it



                                                              www.eng.it
ISTI-CNR                            At a glance


The Institute of Information                      Research Areas @ ISTI:
 Science and Technologies                         •   Networking S&T
                                                  •   Domotics
  “A. Faedo” - Pisa, Italy                        •   Internet Services
                                                  •   Wireless Networks
                                                  •   Knowledge S&T
                                                  •   Human Interfaces in Information Systems
                                                  •   Knowledge Discovery and Delivery
 People:                                          •   Information Systems
 250 Total                                        •   Networked Multimedia Information Systems
                                                  •   Software S&T
 •   103 Research staff                           •   Dependable Computing
                                                  •   Formal Methods and Tools
 •   60 Technical/Administrative
                                                  •   Software Engineering
     staff
                                                  •   System and Software Evaluation Center
 •   87 Research associates                       •   Visual and High Performance Computing S&T
     (research fellows, PHD students,             •   High Performance Computing
     fellowships)                                 •   Signal & Images
 •   ~110 Other (Research                         •   Visual Computing
     associates, visiting scientists,             •   Flight and Structural Mechanics
     affiliates)                                  •   Mechanics of Materials and Structures
                                                  •   Space Flight Dynamics

                                                                  www.eng.it
Six reasons        Goals of the presentation


 G1. Show the pros & cons of current typical scopes in
process appraisals for the Automotive sector
 G2. Propose the rationale by SIX (6) reasons for
introducing the MAN.6 (Measurement) process
 G3. Discuss the impacts and possible advantages in the
appraisal scope of an organization




4                 AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami
Six reasons               Agenda


• Introduction
     – A bit of humour…
     – ISO/IEC 15504-based appraisal scopes
• The Six (6) reasons
     1.   Measurement is not Project Management!
     2.   Gathering Historical Data
     3.   Optimize the Cost-of-Non-Quality (CONQ)
     4.   Improved the Root-Cause Analysis (RCA) capability
     5.   Goal-oriented Analysis for Process Improvement
     6.   Improving Estimates
• Conclusions & Prospects
• Q&A


5                        AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami
Introduction        A bit of humour…




6                  AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami
Introduction        A bit of humour…




                                                                                             URL: www.dilbert.com
7                  AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami
Introduction        ISO/IEC 15504-based appraisal scopes




8                  AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami
Introduction          ISO/IEC 15504-based appraisal scopes




•                  Are they the right ‘process profiles’
                   or not? And eventually why?




    9                    AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami
Six reasons               Agenda


• Introduction
      – A bit of humour…
      – ISO/IEC 15504-based appraisal scopes
• The Six (6) reasons
      1.   Measurement is not Project Management!
      2.   Gathering Historical Data
      3.   Optimize the Cost-of-Non-Quality (CONQ)
      4.   Improved the Root-Cause Analysis (RCA) capability
      5.   Goal-oriented Analysis for Process Improvement
      6.   Improving Estimates
• Conclusions & Prospects
• Q&A


10                        AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami
Six Reasons                 1. Measurement is not Project Mgmt!




• If considering also MAN.6…
       Not only time and cost measures (EAV approach), but few more (but focused) measures
        in the project historical databases driven by your informative goals

 11                          AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami
Six Reasons                   2. Gathering Historical Data




• If considering also MAN.6…
       Stressed more the need for historicize data in the Project Historical Database (PHD)
       More focused measures will help in reducing the ‘cone of uncertainty’ in estimates

 12                            AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami
Six Reasons                  3. Optimize the Cost-of-Non-Quality (CONQ)




• If considering also MAN.6…
       CONQ reduction by a more focused measurement on core elements, also looking to their
        cause-effect relationship (e.g. by a BSC-like approach) and more affordable estimates
        (e.g. Defect and Safety Mgmt from an ISO 26262 perspective)

 13                           AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami
Six Reasons                  4. Improved Root-Cause Analysis capability




• If considering also MAN.6…
       Stimulated the refinement of a cause-effect analysis by measures goal-driven, as in a
        BSC: needed input also for ISO/TS 16949:2009 §8.4 (Analysis of Data)

 14                           AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami
Six Reasons                  5. Goal-oriented Analysis for Process Improv.




• If considering also MAN.6…
       Reinforce process assessment results in multiple PAs and GPs also for mid-term
        achievements (e.g. PA 2.2 for more data stored in org PHD and PA 3.1 for better cause-
        effect analysis based on PHD data)

 15                           AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami
Six Reasons                     6. Improving Estimates

Use more independent variables
• E.g. when using FSM methods, e.g. use combinations of 2+
BFC types
         IFPUG BFC (EI, EO, EQ, ILF, EIF)
         COSMIC BFC (E, X, R, W)
• Results: increased R2 using the same dataset


NW _ Effort = B0 + B1 ( EI ) + B2 ( EO) + B3 ( EQ) + B4 ( ILF ) + B5 ( EIF )
Preconditions
• Historicize project data at the proper level of granularity. E.g.                                        Source: Gencel C. & Buglione L.,
                                                                                                           Do Different Functionality Types
       FSU at the BFC type level (by frequencies and – eventually – weigthed values)                      Affect the Relationship between
                                                                                                           Software Functional Size and
       Effort at the SLC phase and/or by ReqType and/or…                                                  Effort?,     Proceedings
                                                                                                           IWSM/MENSURA 2007, Palma de
                                                                                                                                         of
                                                                                                           Mallorca (Spain), November 5-8
       Defects by severity/priority class and/or resolution time by phase, and/or…                        2007, pp. 235-246

• Skill people – not only estimators – a bit more on Statistics
• Use something more than averages!
• If considering also MAN.6…
       more measures, possibly a higher level of granularity for some of them allowing a
        multiple linear regression analysis with lower MREs moving from the same data

 16                              AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami
Six reasons               Agenda


• Introduction
      – A bit of humour…
      – ISO/IEC 15504-based appraisal scopes
• The Six (6) reasons
      1.   Measurement is not Project Management!
      2.   Gathering Historical Data
      3.   Optimize the Cost-of-Non-Quality (CONQ)
      4.   Improved the Root-Cause Analysis (RCA) capability
      5.   Goal-oriented Analysis for Process Improvement
      6.   Improving Estimates
• Conclusions & Prospects
• Q&A


17                        AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami
Six reasons                    Conclusions & Prospects
•    Process Appraisals
      More process models contains a lot of processes  trend to set up a ‘core’ set of basic
       processes for appraisals
      Some proposals in the past, no one including measurement (ORG.5  MAN.6)
      Appraisals have of course a cost, but how much could it cost more to introduce MAN.6? And
       eventually, which could be the ROI from such introduction looking at the possible benefits it
       could arise to projects?
•    Measurement (MAN.6)
                  MAN.6         process
      From our viewpoint, looking at the cause-effect relationship of main process models (e.g. ISO
       15504, CMMI, etc.), the measurement process is one of the core set of processes to be taken
       into account also in a short, quick, reduced-scoped appraisal
      Six reasons were shown for introducing MAN.6 in (reduced) appraisal scopes, discussing its
       impact on appraisal results and corrective/improvement actions to take
 Some conclusions...
      Time and Cost measures cover only two possible perspectives for managing a project from a
       Project Management viewpoint, but not from a technical one
      MAN.6 is the only way to observe – no matter if from an internal or external perspective – the
       way a project has been planned to be monitored and controlled during its lifetime
      We don’t need too much measures, but few, core ones: only applying MAN.6 it’ll be possible to
       verify if a project is running the proper level of control for achieving its business goals
      As a consequence, the introduction of MAN.6 would not seen as an additional cost, but as an
       opportunity for organization when appraising their processes

                            Analyze facts and talk through data
                                            (Kaoru Ishiwaka, TQM guru)

18                             AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami
Six reasons        Q&A




vielen Dank für Ihre Aufmerksamkeit!
      Thanks for your attention!
19                 AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami
Six reasons                Contacts




               Luigi Buglione                                  Giuseppe Lami
             ETS/Engineering.IT                                  ISTI-CNR
               luigi.buglione@eng.it                     giuseppe.lami@isti.cnr.it




20                         AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami

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A proposal for a new common process scope for AutomotiveSPICE: Six reasons for adding the MAN.6 process

  • 1. AutoSYS 2011 Quality Management for Automotive software-based systems and functionality Berlin (Germany), July 5-6 2011 A proposal for a new common Six reasons for adding the process scope for Automotive MAN.6 process SPICE Luigi Buglione Giuseppe Lami www.eng.it
  • 2. Engineering At a glance _ The first Italian ICT player _ more than 730 M/€ revenues Research and PA & HC Finance Industry TELCO Utilities Development _ 1000 clients _ 6,300 IT specialists System Int. & Consultancy % 46 70 54 80 80 Outsourcing % 35 10 27 10 Software % 19 20 19 10 20 ERP IT Security ECM Plant Management Managed Operations Broadband & Media System www.eng.it www.eng.it
  • 3. ISTI-CNR At a glance The Institute of Information Research Areas @ ISTI: Science and Technologies • Networking S&T • Domotics “A. Faedo” - Pisa, Italy • Internet Services • Wireless Networks • Knowledge S&T • Human Interfaces in Information Systems • Knowledge Discovery and Delivery People: • Information Systems 250 Total • Networked Multimedia Information Systems • Software S&T • 103 Research staff • Dependable Computing • Formal Methods and Tools • 60 Technical/Administrative • Software Engineering staff • System and Software Evaluation Center • 87 Research associates • Visual and High Performance Computing S&T (research fellows, PHD students, • High Performance Computing fellowships) • Signal & Images • ~110 Other (Research • Visual Computing associates, visiting scientists, • Flight and Structural Mechanics affiliates) • Mechanics of Materials and Structures • Space Flight Dynamics www.eng.it
  • 4. Six reasons Goals of the presentation  G1. Show the pros & cons of current typical scopes in process appraisals for the Automotive sector  G2. Propose the rationale by SIX (6) reasons for introducing the MAN.6 (Measurement) process  G3. Discuss the impacts and possible advantages in the appraisal scope of an organization 4 AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami
  • 5. Six reasons Agenda • Introduction – A bit of humour… – ISO/IEC 15504-based appraisal scopes • The Six (6) reasons 1. Measurement is not Project Management! 2. Gathering Historical Data 3. Optimize the Cost-of-Non-Quality (CONQ) 4. Improved the Root-Cause Analysis (RCA) capability 5. Goal-oriented Analysis for Process Improvement 6. Improving Estimates • Conclusions & Prospects • Q&A 5 AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami
  • 6. Introduction A bit of humour… 6 AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami
  • 7. Introduction A bit of humour… URL: www.dilbert.com 7 AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami
  • 8. Introduction ISO/IEC 15504-based appraisal scopes 8 AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami
  • 9. Introduction ISO/IEC 15504-based appraisal scopes • Are they the right ‘process profiles’ or not? And eventually why? 9 AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami
  • 10. Six reasons Agenda • Introduction – A bit of humour… – ISO/IEC 15504-based appraisal scopes • The Six (6) reasons 1. Measurement is not Project Management! 2. Gathering Historical Data 3. Optimize the Cost-of-Non-Quality (CONQ) 4. Improved the Root-Cause Analysis (RCA) capability 5. Goal-oriented Analysis for Process Improvement 6. Improving Estimates • Conclusions & Prospects • Q&A 10 AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami
  • 11. Six Reasons 1. Measurement is not Project Mgmt! • If considering also MAN.6…  Not only time and cost measures (EAV approach), but few more (but focused) measures in the project historical databases driven by your informative goals 11 AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami
  • 12. Six Reasons 2. Gathering Historical Data • If considering also MAN.6…  Stressed more the need for historicize data in the Project Historical Database (PHD)  More focused measures will help in reducing the ‘cone of uncertainty’ in estimates 12 AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami
  • 13. Six Reasons 3. Optimize the Cost-of-Non-Quality (CONQ) • If considering also MAN.6…  CONQ reduction by a more focused measurement on core elements, also looking to their cause-effect relationship (e.g. by a BSC-like approach) and more affordable estimates (e.g. Defect and Safety Mgmt from an ISO 26262 perspective) 13 AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami
  • 14. Six Reasons 4. Improved Root-Cause Analysis capability • If considering also MAN.6…  Stimulated the refinement of a cause-effect analysis by measures goal-driven, as in a BSC: needed input also for ISO/TS 16949:2009 §8.4 (Analysis of Data) 14 AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami
  • 15. Six Reasons 5. Goal-oriented Analysis for Process Improv. • If considering also MAN.6…  Reinforce process assessment results in multiple PAs and GPs also for mid-term achievements (e.g. PA 2.2 for more data stored in org PHD and PA 3.1 for better cause- effect analysis based on PHD data) 15 AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami
  • 16. Six Reasons 6. Improving Estimates Use more independent variables • E.g. when using FSM methods, e.g. use combinations of 2+ BFC types  IFPUG BFC (EI, EO, EQ, ILF, EIF)  COSMIC BFC (E, X, R, W) • Results: increased R2 using the same dataset NW _ Effort = B0 + B1 ( EI ) + B2 ( EO) + B3 ( EQ) + B4 ( ILF ) + B5 ( EIF ) Preconditions • Historicize project data at the proper level of granularity. E.g. Source: Gencel C. & Buglione L., Do Different Functionality Types  FSU at the BFC type level (by frequencies and – eventually – weigthed values) Affect the Relationship between Software Functional Size and  Effort at the SLC phase and/or by ReqType and/or… Effort?, Proceedings IWSM/MENSURA 2007, Palma de of Mallorca (Spain), November 5-8  Defects by severity/priority class and/or resolution time by phase, and/or… 2007, pp. 235-246 • Skill people – not only estimators – a bit more on Statistics • Use something more than averages! • If considering also MAN.6…  more measures, possibly a higher level of granularity for some of them allowing a multiple linear regression analysis with lower MREs moving from the same data 16 AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami
  • 17. Six reasons Agenda • Introduction – A bit of humour… – ISO/IEC 15504-based appraisal scopes • The Six (6) reasons 1. Measurement is not Project Management! 2. Gathering Historical Data 3. Optimize the Cost-of-Non-Quality (CONQ) 4. Improved the Root-Cause Analysis (RCA) capability 5. Goal-oriented Analysis for Process Improvement 6. Improving Estimates • Conclusions & Prospects • Q&A 17 AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami
  • 18. Six reasons Conclusions & Prospects • Process Appraisals  More process models contains a lot of processes  trend to set up a ‘core’ set of basic processes for appraisals  Some proposals in the past, no one including measurement (ORG.5  MAN.6)  Appraisals have of course a cost, but how much could it cost more to introduce MAN.6? And eventually, which could be the ROI from such introduction looking at the possible benefits it could arise to projects? • Measurement (MAN.6) MAN.6 process  From our viewpoint, looking at the cause-effect relationship of main process models (e.g. ISO 15504, CMMI, etc.), the measurement process is one of the core set of processes to be taken into account also in a short, quick, reduced-scoped appraisal  Six reasons were shown for introducing MAN.6 in (reduced) appraisal scopes, discussing its impact on appraisal results and corrective/improvement actions to take  Some conclusions...  Time and Cost measures cover only two possible perspectives for managing a project from a Project Management viewpoint, but not from a technical one  MAN.6 is the only way to observe – no matter if from an internal or external perspective – the way a project has been planned to be monitored and controlled during its lifetime  We don’t need too much measures, but few, core ones: only applying MAN.6 it’ll be possible to verify if a project is running the proper level of control for achieving its business goals  As a consequence, the introduction of MAN.6 would not seen as an additional cost, but as an opportunity for organization when appraising their processes Analyze facts and talk through data (Kaoru Ishiwaka, TQM guru) 18 AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami
  • 19. Six reasons Q&A vielen Dank für Ihre Aufmerksamkeit! Thanks for your attention! 19 AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami
  • 20. Six reasons Contacts Luigi Buglione Giuseppe Lami ETS/Engineering.IT ISTI-CNR luigi.buglione@eng.it giuseppe.lami@isti.cnr.it 20 AutoSys 2011 – Berlin (Germany) July 5, 2011– © 2011 L.Buglione, G.Lami