Presentation that Miguel Estrada, Joe Russo, and myself gave at IBM World of Watson on Oct 2016. The idea was to talk about the IBM Watson Work Services platform and how this could be used to build apps that understand conversations in context. For more information, check out http://developer.watsonwork.ibm.com

1. Cognitive Team Collaboration
with IBM Watson Work
Services & APIs
Luis Benitez | @Lbenitez
Miguel Estrada
Joe Russo
October 26, 2016

2. Please note IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice and
at IBM’s sole discretion.
Information regarding potential future products is intended to outline our general product direction and it should
not be relied on in making a purchasing decision.
The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to
deliver any material, code or functionality. Information about potential future products may not be incorporated into
any contract.
The development, release, and timing of any future features or functionality described for our products remains at
our sole discretion.
Performance is based on measurements and projections using standard IBM benchmarks in a controlled
environment. The actual throughput or performance that any user will experience will vary depending upon many
factors, including considerations such as the amount of multiprogramming in the user’s job stream, the I/O
configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that
an individual user will achieve results similar to those stated here.
10/31/2016World of Watson 20162

3. Agenda Conversations as a Platform
Introducing IBM Watson
Work Services
A Look Into the IBM Watson
Workspace Ecosystem
Next Steps
3 10/31/2016World of Watson 2016

4. Market & User Pain Points

5. 5
58% say
cognitive
computing is
essential to the
digital
transformation
of organizations
65% say
adopting cognitive
is very important
to their
organization’s
strategy and
success
Cognitive early adopters see cognitive computing as a key
differentiator
62% of users
say outcomes from
cognitive initiatives
exceed their
expectations

7. Verse
IBM Watson Work
Liberate people to work on what matters most every day
Everyday tools to find and work with the right people, content and insights
• Team and direct messaging
• Compliant communication and content workflows
• Enterprise social networks
• eMail
• Audio, web and video conferencing
• Content management
• Trusted digital signatures
• Everyday analytics

8. Conversations as a Platform

9. IBM Watson Work Services (Cognitive Services and APIs)
SummarizationAction identification Moments
New - IBM Watson Work Services (Preview)
https://developer.watsonwork.ibm.com
Cognitive services that understand conversations
IBM Watson APIs
... and more!
ChatProject
Management
Voice / Video Talent
Management
CRMEmail

10. IBM Watson
Workspace
ConversationsContent Commitments
Bots & Integrations Analytics & insights
People
Infused with
Cognitive
Applications
New - IBM Watson Workspace App (Preview)
IBM Watson Work Services (Cognitive Services and APIs)
IBM Watson Workspace helps individuals & teams get work done
Powered by Watson Work Services
Connect
Discover
Analyze
Automate
Organize
Focus

11. Put Watson to work for you – IBM Watson
Workspace
Cognitive insights, actions and summaries from
conversations

12. Readyfor
the
Enterprise
Builtforthe
Cognitive
Era
Born in the
Cloud
Extensible
andOpen
Platform
IBM Watson Workspace strategy

13. Introducing
IBM Watson Work Services Platform

14. IBM Watson
Work Services Platform
Platform Services What can you do?
Create a Space / context for people.
– Membership
– Conversations
Contribute to the conversation.
– Messages and annotations
Listen to the conversation.
– Event Notifications
Benefit from cognitive services.
– Conversation Moments
– Summarization
– Action identification
14 10/31/2016World of Watson 2016

15. 10/31/2016World of Watson 201615
IBM Watson Work Services Platform Object Model

16. Demo of Developer Experience
16

17. 10/31/2016World of Watson 201617
developer.watsonwork.ibm.com
Learn. Build. Deliver.

18. 10/31/2016World of Watson 201618
developer.watsonwork.ibm.com
An application where
you can learn and
experience the platform.

19. 10/31/2016World of Watson 201619
An application where you
can learn and experience
the platform.
Built on IBM Watson
Work Services.
developer.watsonwork.ibm.com

20. Demo of Watson Work Services Platform
20

21. A Look Into the IBM Watson
Workspace Ecosystem

22. Harmon.ie
Allows users to quickly
convert mail threads and
work with their teams in
an agile/cognitive
workspace
SERVICES
CREATE & UPDATE THE PLATFORM OBJECTS
CONTRIBUTE TO THE CONVERSATION
LISTEN TO THE CONVERSATION

23. Sapho
Configure alerts based
on specific triggers (e.g.
Google Adwords,
Marketo, etc)
SERVICES
CREATE & UPDATE THE PLATFORM OBJECTS
CONTRIBUTE TO THE CONVERSATION
LISTEN TO THE CONVERSATION

24. Slack
Have bi-directional
conversations with teams
in Slack without having to
switch context
SERVICES
CREATE & UPDATE THE PLATFORM OBJECTS
CONTRIBUTE TO THE CONVERSATION
LISTEN TO THE CONVERSATION

25. Salesforce
Provide status of key
sales opportunities
SERVICES
CREATE & UPDATE THE PLATFORM OBJECTS
CONTRIBUTE TO THE CONVERSATION
LISTEN TO THE CONVERSATION
COGNITIVE ACTION IDENTIFICATION

26. Kenexa
IBM Watson “Career Coach”
Recommends a career path
tailored for individual goals,
desires, and skills.
SERVICES
BOT INTERACTIONS BUILT WITH IBM WATSON
CONVERSATION
CREATE & UPDATE THE PLATFORM OBJECTS
CONTRIBUTE TO THE CONVERSATION
LISTEN TO THE CONVERSATION
WORKFORCE SCIENCE (KENEXA)
PROVIDE SCIENTIFIC INSIGHT AND
RECOMMENDATIONS THAT DRIVE THE BOT
RECOMMENDATIONS AND COACHING SKILLS.
IN THIS EXAMPLE WE FOCUS ON EMPLOYEE
ENGAGEMENT AND MANAGER
COMMUNICATIONS.
Bot
Connector
Services
Alchemy, Content
Classification,
Tone Analyzer,…
Tenant Model and Specialization
Watson
Conversation
CHIA
Engine
Context,
Profile
Extensions
Workforce Science
Knowledge Base and cognitive Engine

27. IFTTT
Quickly integrate with the
tools that you use today
– get competitive alerts,
control home appliances,
your car, and more!
SERVICES
CONTRIBUTE TO THE CONVERSATION

28. Rocket
Get configurable and
actionable alerts from
business insights (e.g.
when sales are down)
SERVICES
CREATE & UPDATE THE PLATFORM OBJECTS
CONTRIBUTE TO THE CONVERSATION
LISTEN TO THE CONVERSATION

29. DocuSign
Sign documents and stay
up to date with e-
signatures as they come
in.integrate with the tools
that you use today
SERVICES
CREATE & UPDATE THE PLATFORM OBJECTS
CONTRIBUTE TO THE CONVERSATION
LISTEN TO THE CONVERSATION

30. OpenTopic
Get news updates, entity
intelligence or audience
insights in context
SERVICES
CREATE & UPDATE THE PLATFORM OBJECTS
CONTRIBUTE TO THE CONVERSATION
LISTEN TO THE CONVERSATION

31. Redbooth
Manage tasks and to-
do’s in context. See
status and progress
towards business
outcomes
SERVICES
CREATE & UPDATE THE PLATFORM OBJECTS
CONTRIBUTE TO THE CONVERSATION
LISTEN TO THE CONVERSATION

32. Next Steps

33. Watson Work Next Steps:
World of Watson 2016
See IBM Watson Work New Digital Workspace in Action
Session #2700 Tuesday, Oct. 25th at 3:00 PM in Breakers E
Join us for Future of Work Trends & Direction Session with Special Guest Marco Tempest
Session # 2645 Tuesday, Oct. 25th at 4:00 PM in South Seas Ballroom
Meet Marco Tempest – Tuesday, October 25th at 5:15 PM
Reimagining Professions Theater
Are you ready? Bring your team to our Escape Room
Reimagining Professions Area - Booth 221 and Demos in Booth 258
Hear how IBM & Cisco are applying Cognitive to Team Collaboration
Session #2876 Wednesday, Oct. 26th at 11:00 AM in Breakers E
Experience Design Thinking – Daily Workshops
Sign Up at the Watson Work Booth 258

34. Start Building Now
Take advantage of the
APIs TODAY – get
hacking and show us
what you build
34
IBM Watson Work Services
Use the platform to build
your own apps and embed
Watson Work Services in
your app to bring cognitive
to your end users.
IBM Connect 2017
Feb 20-23 2017 – at
the Moscone Center
in San Francisco, CA
SOURCES:
1. Source goes here.
2. Source goes here.
3. Source goes here.
4. Source goes here.
10/31/2016World of Watson 2016

35. Learn More Samples, Samples, Samples!
–http://github.com/watsonwork
Learn about our APIs
–http://developer.watsonwork.ibm.com
Start using IBM Watson Workspace
–http://workspace.ibm.com
Questions?
–http://help.workspace.ibm.com
35 10/31/2016World of Watson 2016

36. Other Developer Resources
• http://graphql.org/ (The main uber place for graphql. Built based on much of the
below)
• https://facebook.github.io/graphql/ (The official spec)
• https://github.com/facebook/graphql/ (Where the spec is built.)
• https://code.facebook.com/posts/1691455094417024/graphql-a-data-query-
language/ (the original motive originated at FB)
• https://github.com/graphql (for a lot of code based examples on the topic)
• https://learngraphql.com/basics/introduction (tutorial type info)
• http://githubengineering.com/the-github-graphql-api/ (for seeing how others are
adapting and communicating about their use of this technology)
• Other geeky resources:
1. https://medium.com/the-graphqlhub/your-first-graphql-server-
3c766ab4f0a2#.8tbgtq456
2. https://medium.com/the-graphqlhub/graphql-tour-variables-
58c6abd10f56#.qi0t0cgzl
36 10/31/2016World of Watson 2016

37. Speaker Date/Time Location
The Value of Cognitive SaaS Solutions Lou Sassano, Bob McCandless Mon @ 11a Breakers F
Teaming in the Cognitive Era Rob Ingram, Luis Benitez Mon @ 11a Theater
Collaborative Analytics: The Next Frontier for Social
and Collaboration Systems
Marie Wallace, Kevin Lawrence Mon @ 1p Breakers E
Find Content Experts Using Cognitive Collaboration Scott Rogers, Francois Nasser Mon @ 3p Breakers F
Watson at Work: Trends and Directions Inhi Cho Tues @ 1p Keynote
Work Smart, Play More: Teaming in the Cognitive Era
Alan Lepofsky, Rishi Vaish, Rob
Ingram
Tues @ 3p Breakers E
The Future of Work with Watson: Build Tomorrow’s
Workplace Today with the Magic of Cognitive
Inhi Cho Tues @ 4p South Seas Ballroom
Work Smart with IBM and Box: Cognitive Content at
Work
René Schimmer, Nisha Phatak (Box) Weds @ 8a Breakers E
The Cognitive Way: Business Communication and
Engagement with IBM and Cisco
Ed Brill, Chris Crummey Weds @ 11a Breakers E
Dev@: Cognitive Team Collaboration with IBM
"Toscana" APIs and SDK
Luis Benitez, Miguel Estrada, Joe
Russo
Weds @ 4p Breakers E
Work Smart with IBM and Actiance: Cognitive Content
Governance at Work
René Schimmer, Heidi Ambler Thurs @ 9a Breakers F
10/31/2016World of Watson 201637
Don’t Miss These Sessions!

38. Notices and
disclaimers
Copyright © 2016 by International Business Machines Corporation (IBM). No part of this document may be reproduced or
transmitted in any form without written permission from IBM.
U.S. Government Users Restricted Rights - Use, duplication or disclosure restricted by GSA ADP Schedule Contract with
IBM.
Information in these presentations (including information relating to products that have not yet been announced by IBM) has been
reviewed for accuracy as of the date of initial publication and could include unintentional technical or typographical errors. IBM shall
have no responsibility to update this information. THIS DOCUMENT IS DISTRIBUTED "AS IS" WITHOUT ANY WARRANTY,
EITHER EXPRESS OR IMPLIED. IN NO EVENT SHALL IBM BE LIABLE FOR ANY DAMAGE ARISING FROM THE USE OF THIS
INFORMATION, INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, BUSINESS INTERRUPTION, LOSS OF PROFIT OR LOSS
OF OPPORTUNITY. IBM products and services are warranted according to the terms and conditions of the agreements under
which they are provided.
IBM products are manufactured from new parts or new and used parts. In some cases, a product may not be new and may have
been previously installed. Regardless, our warranty terms apply.”
Any statements regarding IBM's future direction, intent or product plans are subject to change or withdrawal without
notice.
Performance data contained herein was generally obtained in a controlled, isolated environments. Customer examples are
presented as illustrations of how those customers have used IBM products and the results they may have achieved. Actual
performance, cost, savings or other results in other operating environments may vary.
References in this document to IBM products, programs, or services does not imply that IBM intends to make such products,
programs or services available in all countries in which IBM operates or does business.
Workshops, sessions and associated materials may have been prepared by independent session speakers, and do not necessarily
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38 10/31/2016World of Watson 2016