The document provides instructions on how to use the Layar developer support environment. It explains that developers must log in with their Layar account to access full functionality and create topics. It outlines the various sections for searching forums, reporting bugs, requesting features, discussing topics, and asking private questions. Tips are provided throughout on making the most effective use of the support resources.

1. How to use layar developer support environment ?
User manual for layar developers v1.0

2. What can developers do ?
URL: http://devsupport.layar.com
2. 3. 6.
1.Search among all
topics within the
forums
4. Bug reporting
5.Requesting new
Features

3. Login to use the full functionality ! (1)
Login with your
Layar account to
create a topic!
Oops, you are not
logged in yet!
Layar Tip:
Only developers with developer Layar
account can create a topic in the
support environment !
Do not have a developer Layar account ?
Go to http:/ /site.layar.com/create/ to
create one !

4. Login to use the full functionality ! (2)
Layar Tip:
1. The Layar account log in page is
shown after clicking on the login
button on the Developer Support
Login with your Environment Home page.
developer Layar account
2. If you managed to login successfully
and it will redirect you with multiple attempts, you might not
back to the Developer be redirected back to the developer
Support Environment ! support environment directly. In this
case, go to http://devsupport.layar.com
and click on the login button again.
This should log you in immediately.

5. Login to discuss and ask questions ! (3)
Only available after login
Now you are logged in!
Layar Tip:
Your name in Dev Support
Environment will use the
first name + last name you
filled in for your layar
developer account under
Profile tab. If these are not
present, the username of
the layar account will be
used instead.

6. Search for answers!!
Listed Relevant
Topics might
have already
answered your
questions.
Developers can
raise questions in
the right section
immediately

7. Forums
Forum Categories
1.
a
2.
3.
4.
Layar Tip:
Please use Forums to find the
answers to your questions !!

8. Forums - Official Layar
Layar Tip:
Please check the highlighted FAQ
lists for each category and your
questions might already be
All important information answered there!
from Layar that is relevant
to Layer developers.
Important updates
from Layar. The technical /non-
technical FAQs that
are continuously
updated by layar staff.
All important
known issues for
different platforms. New features and fixed
bugs for each release
on different platforms.

9. Discuss and Ask in Forums
Layar Tip:
1. Layar staff are monitoring this
section actively.
2. We really appreciate that all our
layer developers can share our
knowledge and help each other out.
Questions regarding Questions regarding
using Layar APIs and using the Layar
creating web services. Publishing Platform.
Discuss topics related Questions regarding
to Mobile AR and the layer approval
Share your knowledge process.
with others
Questions on Layar
supported tools and Questions that do not
other third party fall into other sections.
tools.

10. Forums - Report a bug !
Layar Tips:
1. Please check whether the bug
is a known issue already in the
“important Known Issues”
section under “Official Layar”.
Issues found on
Android Clients ! 2. Please raise bugs in the
Issues found on relevant section and once a bug
Android Clients ! is verified it will be marked as
answered and listed in the
“important Known Issues”
section.
Issues found on
Layar Publishing Any other issues 3. Please check the “Release
platform! that do not fall into Note” under “Official Layar” for
fixed issues.
other categories.

11. Forums - Feature request
Layar Tip:
1. Please see whether the
same request has been raised
already!
2. You can vote for nice
features and this will
definitely help make it more
visible!
Raise your feature Let us know how we
request here!! can improve our
support service!!

12. Discuss / Comment in Forums
Subscribe to
get updated
via emails.
vote to indicate that
you are interested
in the answer to Find the right
this question! This answer to a
will attract more question!
attention!
layar Tip:
Add your comment
1. Search for similar
questions first and vote for
them to help get the right
answer.
2. Layar staff will mark an
answered question and
indicate the right answer.

13. Create a topic in Forums_Question
Subscribe or use RSS feed to
keep yourself up to date!
To ask a question!
Layar Tip:
Please pay attention to
Please make sure that you the instructions and try
have searched the forums to raise your question
and FAQ lists before you
raise a question! in clear explanation.

14. Create a topic in Forums_Article
Layar Tip:
To create an article!
Developers can vote for
an article that they
found useful and discuss
with each other by
submitting a comment!

15. Create a topic in Forums_Idea
To submit a feature request!
Please pay attention to the
instructions and try to explain
the need of this feature as
detailed as possible.

16. Feature Request Feedback
Vote for a feature
request to increase Layar staff will review
its visibility ! these requests and
provide the feedback!
Layar Tip:
Provide your support
for this feature! A feature request can have 3 statuses once the
decision is made:
1. planned - we decide to implement it.
2. not planned - we decide not to implement it.
3. done - the feature has been implemented.
For each one of these statuses, explanations will
be provided.
If there is no tag to a feature request, it means it
is in the review process and no decision has been
made yet.

17. Ask a Private Question
Check your existing private
support tickets.
Layar Tip:
1. Please only submit a support ticket
when it comes to private/confidential
questions.
2. Layar staff might move a question
to the forums publicly if we think
other developers will learn from the
solution as well.

18. Get Layar Support Efficiently !
• Search for answers first !!
• Check FAQ lists from Layar staff
• Share your knowledge and help each other
• Vote for nice questions, articles and ideas
• Ask private questions via support tickets
• Tell us how we can improve our service