ServeManager is a complete case management software solution for process servers. Process servers in New York City must abide by the strict regulations enforced by the Department of Consumer Affairs, particularly relating to GPS and record keeping. This slideshow serves as a guide to what makes ServeManager compliant and how the software works in conjunction with those rules. Create an Account: http://www.servemanager.com

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New York City Department of Consumer Affairs
Electronic Device Requirements
(a comprehensive guide to our compliance)
ServeManager

2. Announcement:
ServeManager meets the requirements
set forth by the New York City
Department of Consumer Affairs
(Electronic Device Rule) for process
serving software.

3. ServeManager and the NYC DCA:
“We thoroughly examined the rules and regulations in New
York City and were in communication with the DCA while
building the software. New York City has set a precedent for
the rules and requirements that will follow in other states. In
addition, process serving audits and compliance are being
mandated by clients in the financial sector. Process
servers everywhere need to make sure their technology and
operations are prepared for legislative changes and the
needs of their clients.”
- Trent Carlyle, ServeManager CTO

4. The NYC DCA Electronic Device Rule
As of November 12, 2011, process servers must carry and operate an electronic device
that records Global Positioning System (GPS) location while serving process.
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• Process servers must use a mobile device to log serves, making an electronic
record of the date, time, and location where process is served using GPS.
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• The device must transmit a completed record automatically to an independent
third party contractor software provider.
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• The third party contractor must store the electronic records for seven years
without allowing access for the process server to alter the original records. The
contractor must also make the electronic records available to DCA upon request.

5. ServeManager Compliance
• The mobile version of ServeManager can be used on any
smartphone, including iPhones and Android devices.
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• The mobile version of ServeManager uses GPS technology to
log coordinates of attempts.
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• When logging an attempt, ServeManager automatically uses
GPS technology to log the date, time, and location of the
service attempt.
Rule: The device must make an electronic record of the date, time, and location of where process
is served or attempted to be served using GPS technology.

6. ServeManager Compliance
• ServeManager is an independent, third party software
provider unaffiliated with any process serving firm, client, or
government agency.
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• Any time a service attempt is logged, a completed record of
the service attempt is automatically transmitted and
recorded in ServeManager.
Rule: The device must transmit a completed record automatically to an independent third party
contractor.

7. ServeManager Compliance
• ServeManager stores electronic records beyond the
minimum 7 year requirement.
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• Process servers cannot alter the original records as logged in
ServeManager.
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• ServeManager has provided, and will continue to provide
electronic records to the DCA when requested.
Rule: The contractor must store electronic records for seven years without allowing access for the
process server to alter the original records. The contractor must also make the electronic records
available to DCA upon request.

8. ServeManager and the NYC DCA:
“ServeManager was launched in 2013. Since then, because we’ve
built ServeManager with the DCA rules in mind, we’ve seen some
of our highest usage in New York,”
- Trent Carlyle, ServeManager CTO

9. Sign up for a ServeManager account today!
http://www.servemanager.com
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