Presentation to CIO Forum Public Service 2.0 - from e-government to e-governance Manila, June 2010

1. International Best Practice Public Service 2.0 Makati, Philippines 22 June 2010 Laurence Millar

2. The state of the Internet today

3. Topics Citizen Expectations Service Delivery Open Government Data Cloud Computing Conclusions

4. Citizen expectations

5. Location is …. anywhere

6. Digital Natives…

7. …into the workplace

8. …expect to be heard

9. This is what I expect online..

10. GovernmentService Delivery

11. Mass personalisation

12. e-sites? Airlines? Government? banks? Government? Information age Industrial age Where are you on the journey to the information age?

13. Government can provide similar service levels

14. Self service is win-win

15. What do Citizens want? INFORMATION Current and up-to-date Easy to Find In plain English TRANSACTIONS Privacy protected Easy to Find Wholly Online http://www.e.govt.nz/resources/research/Quant2008

16. Service Integration From here…. Accessible To here… Coordinated Networked

17. Give information once

18. Open Government Open Data

19. Open Government Data www.gvg.net.nz

20. Many Eyes

21. Swivel

22. Winner of AppsforAmerica2 from the Sunlight Foundation

23. Changing demographics

25. Primary

26. Timely

27. Accessible

28. Machine processable

29. Non-discriminatory

30. Non-proprietary

31. Open reuse licenceAdapted from http://wiki.opengovdata.org/index.php?title=OpenDataPrinciples

32. Stop hugging your data Set it free

33. Government must shift…. … to Wholesale From Retail…

34. Why should we free our data? People have funded the collection of the data, and want/are entitled to access it Public access improves quality Marginal cost of distribution is minimal Agencies do not have the resources or the innovative skills to respond to the variety of needs/uses of the data Increases economic and public value

35. How do we set it free? Located at http://www.e.govt.nz/policy/information-data/nzgoalframework.html and http://www.e.govt.nz/policy/information-data/framework.html

36. Data catalogues

37. Cloud Computing

38. First steps..

39. Cost reduction 32 100% 90% Save 70% Facility Cost 60% Maintenance Cost 30% Initial Cost 0% Replace Cloud Computing

40. Time to Market 33 Design Procure Deploy Configure On-pre mise Save 60-70% Cloud

42. 40,000 users

44. Conclusions

45. Conclusions Citizens expect the same level of on-line service from government as they get in the private sector – focus on the individual. CIOs need to release more resources (in times of fiscal pressure) to front line service delivery that meets these expectations. Open government data and cloud computing deliver real value for Public Service 2.0, and are also options to create more capacity for service delivery.

46. Questions? Thank you

47. Attributions Slide 2 http://www.youtube.com/watch_popup?v=5o9nmUB2qls slide 4 http://capam.org slide 5 http://farm1.static.flickr.com/5/10691618_29b2d430fb.jpg http://www.physorg.com/newman/gfx/news/hires/worldspoordr.jpg slide 6 http://www.flickr.com/photos/olpc/2674419974/ http://farm4.static.flickr.com/3611/3363073562_8c0f20776a.jpg http://upload.wikimedia.org/wikipedia/commons/5/56/OLPC_pilot_Thailand_-_Ban_Samkha_05.jpg slide 7 http://lh6.ggpht.com/_tfBmKYqH1bw/Sm8uYggQl4I/AAAAAAAADQ0/wxvDAWt_z4g/s720/laptops.jpg slide 8 http://fervr.net/fervr_media/groupmedia/home/2009/02/01/actually_yes_the_world_does_revolve_around_me.jpg Slide 10 http://yeskarthi.files.wordpress.com/2008/02/03.jpg slide 11 © istockphoto.com licensed for use by Laurence Millar only slide 12 http://www.old-print.com/mas_assets/full/3161906909A.jpg slide 13 http://www.med.govt.nz slide 14 http://www.airnz.co.nz slide 19 http://www.imamrs.com/ slide 21 http://groups.google.co.nz/group/nzopengovtbarcamp slide 22 http://www.wordle.com slide 23 http://www.manyeyes.com slide 24 http://www.swivel.com slide 25 http://www.datamasher.org/ slide 26 http://www.youtube.com/v/BPt8ElTQMIgvv http://www.gapminder.com slide 28 http://www.flickr.com/photos/gettysgirl/3537413538/ slide 29 http://www.smh.com.au/ffximage/2007/10/08/QueenVicMarket_wideweb__470x312,0.jpg http://aquirkyblog.com/wp-content/uploads/2009/09/Wholesale.jpg slide 30 http://www.ssc.govt.nz slide 31 http://data.govhttp://open.org.nzhttp://data.govt.nzhttp://data.gov.ukhttp://data.gov.au slides 35-37 http://www.meti.go.jp/ slide 38 http://apps.gov slide 39 http://media.photobucket.com/image/think%20ahead/montys_python/Thinkahead.png?o=2 This work is licensed under the Creative Commons Attribution 3.0 New Zealand licence. In essence, you are free to copy, distribute and adapt the work, as long as you attribute the work to Laurence Millar