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WAYS TO COLLABORATE
AND SHARE KNOWLEDGE
       USING
 SOCIAL MEDIA TOOLS
                           WITH
LAURA WHITEHEAD, AMY SAMPLE WARD & BETH KANTER




NCVO INFORMATION 2.0 CONFERENCE, LONDON - 24TH NOVEMBER 2008


                                                               1
WHY ARE YOU
  HERE?

COULD BETTER KNOWLEDGE-SHARING AND CLOSER
COMMUNICATIONS INSIDE YOUR ORGANISATION CREATE
STRONGER RELATIONSHIPS, EFFICIENCY, INSIGHT AND
EFFECTIVENESS?

      IN THIS WORKSHOP YOU WILL DISCOVER HOW THE
      LATEST TOOLS FOR ONLINE COLLABORATION AND
   SHARING CAN OFFER OPPORTUNITIES TO IMPROVE THE
                                   WAY YOU WORK.



                                        SUMMARY


                                                    2
BACK TO BASICS - WHAT CAN
SOCIAL MEDIA BE USED FOR?

PERSONAL KNOWLEDGE        COMMUNICATING YOUR
AND INTERNAL              MESSAGE -
INFORMATION SHARING -     REACHING OUT TO NEW
BEING ABLE TO SHARE AND   AUDIENCES AND
CONNECT WITH RELATED      COMMUNITIES, FOR EXAMPLE
ORGANISATIONS AND         IT COULD HELP SUPPORT
PEOPLE TO DISCUSS         FUNDRAISING CAMPAIGNS,
PARTICULAR SUBJECTS.      TELL THE STORIES OF YOUR
USING TOOLS WHICH CAN     VOLUNTEERS OR KEEP
HELP YOU TO COLLATE,      FUNDERS AND PARTNERS UP
COLLABORATE AND SHARE     TO DATE WITH YOUR
MORE EFFECTIVELY.         DEVELOPMENTS AND NEWS.




                                                     3
THE PROBLEM

THE SYMPTOMS...        ARE PEOPLE WRITING
                       DOCUMENTS FROM
                       SCRATCH, EVEN THOUGH
                       SIMILAR DOCUMENTS
                       (MAY POSSIBLY!) EXIST?

                       ARE DECISIONS MADE
                       WITHOUT FULL
IS KNOWLEDGE FLOWING   INFORMATION AND
THROUGH YOUR           UNDERSTANDING?
ORGANISATION?




                                                4
GETTING STARTED



ENCOURAGE PEOPLE TO
USE OTHER PEOPLE’S
KNOWLEDGE...

HELP EVERYONE TO
CONNECT...




                          5
HTTP://WWW.WIKINOMICS.COM/BLOG/INDEX.PHP/2008/03/26/WIKI-COLLABORATION-LEADS-TO-HAPPINESS/



                                                                                             6
TREASURE HUNT

HELP PEOPLE TO FIND
THE RESOURCES THEY
NEED

DELICIOUS FOR
BOOKMARKS, FLICKR
FOR PHOTOS, RSS
READERS SUCH AS
GOOGLE READER OR
NETVIBES

TAG IT!




                           7
SHARED DOCUMENTS, SHARED
        RESOURCES


CREATE SPACES FOR
PEOPLE TO SHARE
DOCUMENTS AND
COLLABORATE

GOOGLE DOCS, ZOHO
OR EVEN A WEB CMS
OR A WIKI




                           8
CASE STUDY:NTEN


DELICIOUS: USE INTERNALLY TO LISTEN

RSS READERS: USE INTERNALLY TO SHARE
KNOWLEDGE AND LIST

TWITTER: USE FOR LISTENING & CONVERSATION;
PERSONAL V PRIVATE

WIKI: USE FOR PUBLIC PROJECTS

GOOGLE APPS: INSTEAD OF SERVER




                                             9
CASE STUDY: NETSQUARED


DELICIOUS: USE INTERNALLY TO LISTEN & SHARE

RSS READERS: INDIVIDUALLY TO LISTEN

TWITTER: USE FOR LISTENING & CONVERSATION;
PERSONAL V PRIVATE

WIKI: USE FOR ALL INTERNAL PROJECTS, SHARE FOR
PUBLIC PROJECTS

GOOGLE APPS: INSTEAD OF SERVER



                                                 10
NETSQUARED TAGS
NETSQUARED           N2Y3

NET2                 N2Y4

NET2THINKTANK        N2Y4-TEAM

NET2-ORGANIZERS      N2Y4-BLOG

NET2-TEAM            N2Y4-PROJECT

NET2-CASESTUDIES     NET2-EVENT

NET2-BLOG            NETTUESDAY

NET2-CONFERENCE      LONDONNETTUESDAY

NET2-CHALLENGE       NOLANETTUESDAY


                                        11
START SHARING AND WORKING WITH OTHERS


                                        12
LAURA WHITEHEAD
HTTP://LAURA.POPOKATEA.CO.UK


AMY SAMPLE WARD
HTTP://WWW.AMYSAMPLEWARD.ORG/


BETH KANTER
HTTP://BETH.TYPEPAD.COM/




                                13
Tag this!




            14
Tag this!




            15
Tag this!




            16
Tag this!




            17

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Using Social Media Tools to Collaborate and Share Knowledge

  • 1. WAYS TO COLLABORATE AND SHARE KNOWLEDGE USING SOCIAL MEDIA TOOLS WITH LAURA WHITEHEAD, AMY SAMPLE WARD & BETH KANTER NCVO INFORMATION 2.0 CONFERENCE, LONDON - 24TH NOVEMBER 2008 1
  • 2. WHY ARE YOU HERE? COULD BETTER KNOWLEDGE-SHARING AND CLOSER COMMUNICATIONS INSIDE YOUR ORGANISATION CREATE STRONGER RELATIONSHIPS, EFFICIENCY, INSIGHT AND EFFECTIVENESS? IN THIS WORKSHOP YOU WILL DISCOVER HOW THE LATEST TOOLS FOR ONLINE COLLABORATION AND SHARING CAN OFFER OPPORTUNITIES TO IMPROVE THE WAY YOU WORK. SUMMARY 2
  • 3. BACK TO BASICS - WHAT CAN SOCIAL MEDIA BE USED FOR? PERSONAL KNOWLEDGE COMMUNICATING YOUR AND INTERNAL MESSAGE - INFORMATION SHARING - REACHING OUT TO NEW BEING ABLE TO SHARE AND AUDIENCES AND CONNECT WITH RELATED COMMUNITIES, FOR EXAMPLE ORGANISATIONS AND IT COULD HELP SUPPORT PEOPLE TO DISCUSS FUNDRAISING CAMPAIGNS, PARTICULAR SUBJECTS. TELL THE STORIES OF YOUR USING TOOLS WHICH CAN VOLUNTEERS OR KEEP HELP YOU TO COLLATE, FUNDERS AND PARTNERS UP COLLABORATE AND SHARE TO DATE WITH YOUR MORE EFFECTIVELY. DEVELOPMENTS AND NEWS. 3
  • 4. THE PROBLEM THE SYMPTOMS... ARE PEOPLE WRITING DOCUMENTS FROM SCRATCH, EVEN THOUGH SIMILAR DOCUMENTS (MAY POSSIBLY!) EXIST? ARE DECISIONS MADE WITHOUT FULL IS KNOWLEDGE FLOWING INFORMATION AND THROUGH YOUR UNDERSTANDING? ORGANISATION? 4
  • 5. GETTING STARTED ENCOURAGE PEOPLE TO USE OTHER PEOPLE’S KNOWLEDGE... HELP EVERYONE TO CONNECT... 5
  • 7. TREASURE HUNT HELP PEOPLE TO FIND THE RESOURCES THEY NEED DELICIOUS FOR BOOKMARKS, FLICKR FOR PHOTOS, RSS READERS SUCH AS GOOGLE READER OR NETVIBES TAG IT! 7
  • 8. SHARED DOCUMENTS, SHARED RESOURCES CREATE SPACES FOR PEOPLE TO SHARE DOCUMENTS AND COLLABORATE GOOGLE DOCS, ZOHO OR EVEN A WEB CMS OR A WIKI 8
  • 9. CASE STUDY:NTEN DELICIOUS: USE INTERNALLY TO LISTEN RSS READERS: USE INTERNALLY TO SHARE KNOWLEDGE AND LIST TWITTER: USE FOR LISTENING & CONVERSATION; PERSONAL V PRIVATE WIKI: USE FOR PUBLIC PROJECTS GOOGLE APPS: INSTEAD OF SERVER 9
  • 10. CASE STUDY: NETSQUARED DELICIOUS: USE INTERNALLY TO LISTEN & SHARE RSS READERS: INDIVIDUALLY TO LISTEN TWITTER: USE FOR LISTENING & CONVERSATION; PERSONAL V PRIVATE WIKI: USE FOR ALL INTERNAL PROJECTS, SHARE FOR PUBLIC PROJECTS GOOGLE APPS: INSTEAD OF SERVER 10
  • 11. NETSQUARED TAGS NETSQUARED N2Y3 NET2 N2Y4 NET2THINKTANK N2Y4-TEAM NET2-ORGANIZERS N2Y4-BLOG NET2-TEAM N2Y4-PROJECT NET2-CASESTUDIES NET2-EVENT NET2-BLOG NETTUESDAY NET2-CONFERENCE LONDONNETTUESDAY NET2-CHALLENGE NOLANETTUESDAY 11
  • 12. START SHARING AND WORKING WITH OTHERS 12
  • 13. LAURA WHITEHEAD HTTP://LAURA.POPOKATEA.CO.UK AMY SAMPLE WARD HTTP://WWW.AMYSAMPLEWARD.ORG/ BETH KANTER HTTP://BETH.TYPEPAD.COM/ 13
  • 14. Tag this! 14
  • 15. Tag this! 15
  • 16. Tag this! 16
  • 17. Tag this! 17