The document discusses a project to create an online citizen's portal for the city of Bergen, Norway. Key points include: - The portal provides citizens access to many city administration services and aims to move services online. - Topic Maps were chosen to organize portal content by subject rather than organization structure and enable data integration from multiple sources. - The multi-year project has involved several companies and phases of development to build the framework, add more services and content, and continue improving the portal.

1. A Citizen’s Portal for the city of Bergen Lars Marius Garshol <larsga@bouvet.no> TMRA 2007 2007-10-11

5. Decision to use Topic Maps User perspective Technical considerations Summary

6. Timeline 2005 2006 2007 2008 Preparatory work Phase 1 Create framework Phase 2 Add services + Personalization + Add more content Phase 3 Further development Ontopia involved Ontopia acquired by Bouvet Decision to use Topic Maps LIVE!

10. Simplified original ontology External resource Category Subject Department Service Employee Borough Form Article nearly everything LOS Service catalog Payroll++ Escenic (CMS)

12. Data flow OKS Escenic LOS Fellesdata Payroll (Agresso) Dexter/Extens Service Catalog DB2TM TMSync Ontopoly Integration

13. Conceptual architecture OKS Escenic Application Oracle Portal Oracle Database Data sources

14. The portal

17. Portal organization In addition, ~45 editors and authors in the various units are responsible for content in various parts of the portal.

20. Technical architecture