2. Chapter 5 Information Gathering Unobtrusive Method

3. Chip, I know the interview took a long time but they were worth it. I’m sure of that, You really made a good impression on them People have stopped me in the hall and said they're glad we're working on the new system I'm not worried about the interview themselves But i was concerned that we didn't have time to discuss observations before you did them HaHaHaha…. Rest assured, I was all eyes. I used a technique called STROBE, or Structured Observation of the Environment To see our decision maker's habitats systematically You'll be interested in these notes I wrote up for each person I interviewed

4. I’m sure of that, You really made a good impression on them People have stopped me in the hall and said they're glad we're working on the new system I'm not worried about the interview themselves But i was concerned that we didn't have time to discuss observations before you did them

5. HaHaHaha…. Rest assured, I was all eyes. I used a technique called STROBE, or Structured Observation of the Environment To see our decision maker's habitats systematically You'll be interested in these notes I wrote up for each person I interviewed

6. E – 1: Decision Maker Dot Matricks Office location An enclosed office in the Administrative Data Processing area. The door is usually open. Large windows with a beautiful view are located opposite the door. Placement of desk Center of the room with a chair across the desk from Dot and another chair at the side of the desk. Stationary equipment Two large bookcases containing a variety of books. One is ceiling height and another is desk height. Decorations On the lower bookcase are pictures of Dot's children. There are several pictures on the walls. One is a farm scene of a horse and buggy and two riders trotting up a dirt road. Props A computer, turned on with a network sign-on screen displayed. A stack of reports is on the left side. Several pens and a printer calculator are above the reports. A notebook computer is in the shorter bookcase. Trade journals and newspapers Several copies of Computerworld and the Journal of Management Systems are on top of the bookcase. The latest Computerworld issue is on the desk. Office lighting/color Brightly lit, warm tan walls with a brown accent stripe. Clothing A dress, authoritatively jacketed with a navy blazer.

10. E – 2: Decision Maker Mike Crowe Office location Workroom near the mainframe and computer network complex. A desk is in a cubicle partitioned at one end of the room. Placement of desk Against the wall. A chair is at the side of the desk and is piled high with technical manuals. Stationary equipment A file cabinet and a half-size bookcase. A long, low workbench covered with computers and parts. Decorations Posters of a magnified microchip showing the circuitry. Several posters of railroad trains. Props The bookcase is stacked high with papers, magazines, manuals, software packages, and diskettes. A Pentium 2.66 GHz computer is on the desk. Displayed on it are several open windows overlapping each other. The top one contains a Web page for ordering parts. Trade journals and newspapers There are numerous catalogs for parts and a stack of PC Magazines are in evidence. Office lighting/color The office is well lit with large overhead fluorescent lights as well as desk and work-area lighting. Clothing Dark slacks, a lightly striped shirt, and a dark tie accenting the shirt stripes.

12. E – 3: Decision Maker Cher Ware Office location Within Administrative Information Processing – cubicle, near the center of the PC area. Placement of desk Facing a wall of the cubicle with a chair behind the desk and at the side of the desk. An old sofa is against another wall. Stationary equipment A bookcase and a file cabinet. The bookcase contains a variety of books referencing PC software and hardware. Decorations Posters of mountain scenery, tranquil lakes, a forest, and one that says "Flower Power." Props The desk is rather cluttered with paper, pencils, coffee cups, and the like. A personal computer is on the desk, with a Web page displaying a link to download a software update. Trade journals and newspapers Several internal reports. The latest copy of PC World magazine is stacked next to two other PC magazines. Each is folded back, exposing a product review page. Office lighting/color The cubicle has burgundy walls and is warmly lit with ceiling and desk lighting. Clothing A flowered pastel blouse and a denim skirt.

14. E – 3: Decision Maker Paige Prynter Office location Administration building, an enclosed office. Located near other decision makers. The office door is normally closed. Thin vertical windows are part of the wall to the hallway. Placement of desk Close to the door. Expansive space behind the desk. Chair of visitor is against the wall and directly across the desk from Paige's chair. Stationary equipment A file cabinet is in the corner. A bookcase contains bound sets of books neatly organized. Decorations A framed print of an English landscape is on the wall. Props A computer sits on the desk. It is turned off. A gold pen set is the only other object on the desk. Trade journals and newspapers A copy of the Wall Street Journal and some educational journals are visible on a small bookcase. No journals or reports are on the desk. Office lighting/color Lighting is fluorescent. The colors of the office are grey and mauve. Clothing Skirted suit with white blouse.

16. E – 4: Decision Maker Hy Perteks Office location In the Information Center. A faculty and staff resource room with PC and several mainframe workstations. The office is partitioned off at one end of the room. Placement of desk The desk has its side against the partition wall with a chair to the side of it. The space behind and in front of the desk are fairly balanced. Stationary equipment Two desk-height bookcases and several four-drawer file cabinets. Decorations The walls are covered with numerous posters and with artwork that his children have created. The posters are of astronomical objects, distant countries, and interesting surrealistic-looking computer artwork, some depicting fractals. Props The desk has a 2.4 GHz computer displaying a Web site. There are pens and some Post-it notes on the desk. Several of CD holders with a variety of CDs in them are on a shelf. There is a large box of read/write CDs on another shelf. Trade journals and newspapers Several issues of PC Magazine and a Macintosh journal are on the bookcase. The latest issue of Training is on the desk. Office lighting/color The office is well lit with desk and overhead fluorescent lamps. The color is a warm off-white. Clothing A sports jacket with a pale yellow shirt and dark tie. Dress slacks that coordinate with his jacket.

19. Chapter 6 Agile Modeling and Prototyping

20. Prototype Evaluation Form System or Project name: CPU Microcomputer System Company: Central Pacific University User 1 User 2 User 3 Username Mike Dot Cher User Reactions He is enthusiastic about the project. He wants to know when the “Preventive Maintenance Report” will be in production. She really like the “Add New Computer” prototype and she also tries to add some data She like the design and look of “Add Software Record” User Suggestions Completion date for preventive maintenance Report assign by data control to appear at the top of the form for reference – Report title to changed to “Weekly Preventive Maintained Report: she is impressed Band and Model that the software runs to be included the Memory required monitor and the printer of plotter required. She also Likes button to save and exit Innovation The report is easily modified and printed Revision Plans

21. E – 1: Sample Report

23. E – 1 Sample Report

25. E – 2: Sample Form

27. E – 3: Sample Report Date: 20/02/2010 Computer Installation Report Page 1 of 4 Brand X86 Model 123456 Inventory number 999 999 9999 9999 Serial number 339393 Memory 256MB Optical drive DVD Hard Drive 200 GB Second Drive 0 Floppy Diskette YES Zip Drive YES Network 100/1000 Internet Connection YES Monitor Super VGA Printer HP LaserJet 6P

28. E – 4: Sample Report Date: 20/02/2010 Computer Problem Report Page 1 of 1 Inventory Number Brand Name Model Cost of Repair Warranty 937372 Brand name 1 Model 1 $XX.XX Yes 903457 Brand name 2 Model 2 $XX.XX Yes 974722 Brand name 3 Model 3 $XX.XX Yes 973649 Brand name 4 Model 4 $XX.XX Yes 154835 Brand name 5 Model 5 $XX.XX Yes 638364 Brand name 6 Model 6 $XX.XX Yes 836353 Brand name 7 Model 7 $XX.XX Yes 926353 Brand name 8 Model 8 $XX.XX Yes 018263 Brand name 9 Model 9 $XX.XX Yes 826353 Brand name 10 Model 10 $XX.XX Yes 835243 Brand name 11 Model 11 $XX.XX Yes 835141 Brand name 12 Model 12 $XX.XX Yes 947635 Brand name 13 Model 13 $XX.XX Yes

30. E – 4: Sample Report 21/02/2010 Modified Computer Problem Report Page 1 of 1 Date Reported Date Repaired Inventory Number Brand Name Model Cost of Repairs Warranty 02/14/2010 02/15/2010 933648 Brand 1 Model 1 $XXX.XX YES 02/14/2010 02/16/2010 937374 Brand 2 Model 2 $XXX.XX NO 02/15/2010 02/16/2010 935336 Brand 3 Model 3 $XXX.XX YES 02/16/2010 02/16/2010 256453 Brand 4 Model 4 XXX.XX YES 02/16/2010 02/17/2010 635257 Brand 5 Model 5 XXX.XX NO

32. E – 5 Sample Report

34. E – 6: Sample Form

36. E – 7: Delete Computer Record Form

38. E – 8: Sample Form

40. E – 9: Sample Form

42. QUESTION PLEASE