Spring-2024-Priesthoods of Augustus Yale Historical Review
The one minute manager
1. The One Minute Manager
By:
Kenneth Blanchard, Ph.D
&
Spencer Johnson, M.D.
2.
3. AUTOCRATIC MANAGERS
• They are always
keep on the top of
the situation
• They are hard nosed
profit minded
individuals
• Their organizations
seemed to win while
their people lost
4. DEMOCRATIC MANAGERS
• Interested in people
• Participative,
Supportive and Nice
individuals
• Give more
importance to
people than results
5. EFFECTIVE MANAGER
• Effective managers ,
manage themselves
and the people they
work with so that
both the people and
the organization
profit from their
presence
• ONE MINUTE
MANAGER
8. 12 Ways to Recognize the Staff
1. Don’t Hesitate to
acknowledge the good
things
2. Praise in Public
3. Don’t publicly praise an
individual on a team
related effort
4. Post the result on the
wall in big letters and in
clear view to see
9. 12 Ways to Recognize the Staff
5. Make it publicly known when there is
something positive to share about an
employee
6. Create a storyboard on the wall to show
motivational achievement
7. Recognize and praise quickly
8. Give praise recognition and positive
feedback on what means the most to the
individual and team.
10. 12 WAYS
• 9. Admiration of a person’s skill is a show
of respect and recognition
• 10. Go into detail regarding the
recognition
• 11. Write a letter, forward the email or
write the e-mail yourself
• 12. have someone in upper management
take the time to acknowledge the
individual or team
11. Three Secrets
• One Minute Goal Setting
• One Minute Praising
• One Minute Reprimand
12. One Minute Goal Setting:
Make clear what our
responsibilities are and what we
are being held accountable for
13. Goals (KPI’s)
20% Cash Flow
(EBITDA)
35% Food Cost
32% Beverage Cost
4 Average Looloo
12% Labor Cost
90% Validation of
Staff
20% Increase in Sales
20% Increase in Guest
Count
% Decrease in
managers turnover
22. Quote
“Everyone Is A Potential
Winner,
Some People are Disguised
as Losers,
Don’t Let Their
Appearances Fool You”
23. Commissary
• Lester - Gas/Electricity/Water/Other
Income
• Wil - Sauces
• Jun -Trimmings/Blends
• Leo - Employees Meal/ Meat
• Macee - Pastries
24. EXERCISE: HOW DO YOU
FEEL ?
• WHEN DO YOU
WORK BEST
(Kailan ka
nagtrabaho ng
mahusay)
25. SUMMARY: SECRET NO.1
ONE MINUTE GOALS
• Goals should be printed for review
• Goals should no more than 250 words
• Goals should be clear and concise
• 80/20 Rule-80% of your results will come
from 20% of your goals
• Read and re-read of your goals which
requires only a MINUTE or so each time
you do it
26. SUMMARY: ONE MINUTE
GOAL
• Take a minute every once in a while out of
your day to look at your performance
• See whether or not your behaviour matches
your goal.
27. SOLVING PROBLEMS
• Problems should be explored in definable
terms
• If you can’t explain what would you like to
happen, then you don’t have a problem.
You are just complaining
• A problem only exists if there is a
difference between what is actually
happening and what you desire to be
happening
37. SUMMARY : ONE MINUTE
PRAISING
• Tell people up front that you are going to let them know
how they are doing
• Praise people immediately
• Tell people what they did right-be specific
• Tell people how good you feel about what they did right
• Stop for a moment of silence to let them feel how good
you feel
• Encourage more to do the same
• Shake hands or touch people in a way that makes it clear
• That you support their success in the organization
45. SUMMARY Seret 3
1. Tell people how they are doing
2. Reprimand people immediately
3. Tell them what they did specifically wrong
4. Shake hands, touch shoulder, let them know
you are honestly on their side
5. Reaffirn that you value them as a person
and employee but not their actions
6. When the reprimand is over it is over
47. Quote
“We Are Not Just Our
Behavior – We Are The
Person Managing Our
Behavior”
48. One Minute Management
Flow
• He set 1 Minute Goals
• He gave 1 Minute praising
• He gave 1 Minute Reprimand
• He encouraged the people he worked to
do the same
• The entire organization became
effective.
Hinweis der Redaktion
Simply use a COMPILATION OF MANAGEMENT RESULTS
PEOPLE CRAVE PRAISE FOR DOING GOOD WORK> GIVE PRAISE AS OFTEN AS POSSIBLE> IN THE WORKPLACE IT REALLY HOLDS TRUE BECAUSE THEY SPEND 4o HOURS A WEEK> PEOPLE WANT TO BE HAPPY AND SECURE IN A PLACE AND SECURE IN A PLACE WHERE THEY SPEND SO MUCH TIME. IT ONLY TAKES A SECOND TO SAY THANK YOU AND GREAT JOB.
1. Don’thesitate to acknoledge the good things-project is completed, a complement f nice complementor another worker, a customer
The goal can be read in ONE MINUTE. The Manager and his subordinates both KEEP A COPY so everything is clear
So they can TRACK THE PROGRESS
80% of your really important results will come from 20% of your goals. So you only do ONE MINUTE GOAL SETTING on that 20%.
Goals will begin with behaviors. The goal can be read within ONE MINUTE. ONE MINUTE GOALS WORK BECAUSE EVERYONE IS MOTIVATED TO DO SOMETHING.
High in Sales Low in Budget
Treat employees like snowflakes- Every employees responds differently to recognition
Never Wait- The greater the interval between performance and recognition, the lower the impact
Try the Just because flower approach
Give them sincere praise
REINFORCE THEIR ABILITIES. USE CONTACT TO REINFORCE CONFIDENCE.
He HAD CONTACT IN 2 WAYS: 1. First he observe all our activities 2. he made us a detail record of our progress and ask us to submit to him
Weekly meeting to report the progress
LEVY earlier thought that one minute manager is SPYING but later he found out that the manager was trying to CATCH US DOING SOMETHING RIGHT. 1 Min manager puts his hands on our shoulders because he cares for us and wants us to prosper. It takes less than one minute to praise and notice and you care for the employees.
REPRIMAND ONLY after becoming aware of a problem/ issue that requires a reprimand
REPRIMAND ONLY IF YOU HAVE ACTUAL KNOWLEDGE OF THE ISSUE. SIT WITH THE PERSON AND NOT ACROSS AND PLEASE DON’T MAKE PEOPLE INFERIOR!
