Pecha Kucha-style presentation at the 2013 Iowa Small Libraries Online Conference. January 17, 2013

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2013 Iowa Small Libraries Online Conference
Louise Alcorn
Reference Technology Librarian
West Des Moines Public Library

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15. * Listen up Vermont:
http://vtaudiobooks.blogspot.co
m/search/label/troubleshooting
* Kansas:
http://ebooksinlibraries.blogspot
.com/2011/02/overdrive-
instructions.html
* Tulsa City-County:
http://guides.tulsalibrary.org/do
wnloads
* …and many more! We’re not
alone.
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19. * Flowchart
* Bookmark support sites and FAQs
* Searchable document, wiki or web
space with common questions and
common answers to copy/paste into
support emails.
* Step-by-step instructions with
screenshots for both patrons and staff.
* The Google Machine
* Each other – Ask!
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