1. KAREN ZGODA
MSW, LCSW, Doctoral Candidate
18 Cottage St., Apt. 3
East Boston, MA 02128
(p) 617-823-2397
(e) karen@karenzgoda.org
http://www.karenzgoda.org
RESEARCH INTERESTS
Innovative social work practice, technology in social work including information communications
technologies (ICTs) such as the Internet, social media, and mobile technologies, poverty and class, social
entrepreneurship, social informatics, socioeconomic development, social policy, education, and community
practice.
EDUCATION
Ph.D. Boston College (expected 2012)
Graduate School of Social Work
Dissertation: Charlestown Connects: An Exploration of How an Interagency Collaboration Program
Works and an Examination of Long-Term Effects
MSW University of Missouri-Columbia (1999)
Masters in Social Work, planning & administration focus
BA Canisius College (1997)
Psychology major, Liberal Arts and Computer Science concentration
TEACHING EXPERIENCE
• Boston College January 2011 – May 2011
Part-Time Faculty
Courses Taught:
§ SW 747 – Research Methods
• Wheelock College September 2010 – May 2011
Field Liaison
Courses Taught:
§ SWK 550 – Social Work Field Practicum I
• Salem State College January 2008 – May 2010
Visiting Lecturer
Courses Taught:
§ SWK 101 – The Profession of Social Work (Spring 2009)

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§ SWK 380 – Research Methods (Spring 2008, Fall 2008, Spring 2010)
§ SWK 410 – Social Policy: Theory & Action (Spring 2009, Spring 2010)
§ SWK 706 – Social Work Practice II (Spring 2010)
§ SWK 855R – Research Laboratory I (Fall 2009)
§ SWK 856R – Research Laboratory II (Spring 2010)
• Brookline Adult Education, Brookline Senior Center January 2006 – March 2006
Computer Teacher
Courses Taught:
§ Digital Camera Class
RESEARCH EXPERIENCE
• Charlestown Connects Project January 2008 – January 2010
Research Assistant
§ Develop and conduct evaluation research plan with Boston College team and
Charlestown Connects staff
§ Conduct literature reviews
§ Collect and analyze secondary data
§ Analyze qualitative interview data
§ Collaborate on writing research reports
• Center for the Study of Home and Community Life July 2007 – June 2008
Research Assistant
§ Edit “Developing and Implementing Self-Direction Programs and Policies: A Handbook”
• Boston College Graduate School of Social Work September 2003 – May 2005
Graduate Assistant
§ Respond to the needs of department faculty in course and research pursuits
PROFESSIONAL EXPERIENCE
• Apple, Inc. September 2010 – Present
Specialist
§ Develop team to provide workshops and education experiences with products
§ First point of contact and greeter for customers entering the store
§ Deliver iPhone, iPad, and iCloud group workshops
§ Troubleshooting and developing solutions for customer’s needs and sales
• Boston College Social Work Library May 2005 – Present
Student Assistant
§ Assist library patrons with materials circulation
§ Participate in library research projects as requested
• Veronica Smith Senior Center April 2006 – December 2007
Senior Advocate
§ Respond to the needs of seniors at the Senior Center and in their homes
§ Provide information & referral services to seniors and their caretakers
§ Responsible for visiting homebound seniors to provide and/or assist them in completing
applications for government related benefits and other community services

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§ Secure necessary documents and resources to complete application processes
§ Make referrals for appropriate services
§ Develop program to tutor seniors on computer use
§ Distribute Taxi Discount Coupons to eligible seniors
§ Maintain current files on government benefits, health care and housing rules and
regulations, community elder services and other issues effecting elders and their needs
§ Complete all home visit and client appointment reports, statistics and paperwork within
program guidelines and agency policy (monthly)
§ Assist staff and volunteers in Senior Center programs, events and office duties.
• CTCNet August 2003 – August 2005
Connections for Tomorrow (C4T) Consultant
§ Work with selected Community Technology Centers (CTCs) to enhance operational
sustainability pertaining to outreach and volunteer programs
§ Develop outreach strategies and plans for participating CTCs including outreach
materials, community information, and additional resources
§ Develop volunteer program and strategies for participating CTCs including program
structure, outreach and tracking forms, outreach and recruitment, and orientation and
volunteer training programs and materials, management and supervision materials,
volunteer recognition materials, and additional volunteer program resources
• University of Massachusetts-Boston, CTC Vista Project October 2001 - December 2002
Vista Support Coordinator, Consultant
§ Assist program staff and CTC Vista volunteers with program related pursuits
§ Development of VISTA Supervisor Tips to help programs run programs more effectively
§ Developing a project database for the Community Technology Center (CTC) Vista Project,
in addition to researching resources and working with AmeriCorps *VISTA members
serving at CTCs across the country
• CTCNet August 2001 - September 2002
Project Coordinator
§ Revising and editing the CTC Start-Up Manual, a freely available manual for starting and
running a CTC, including soliciting over 60 contributions from over 40 CTCNet members
across the country
§ Communicating and sharing a variety of resources with over 1,000 CTCNet members via
email lists
• Boys & Girls Club of Taunton August 2000 - August 2001
AmeriCorps *VISTA, PowerUP Technology Project Coordinator
§ Assisting over 200 children on average per week, and numerous Senior Citizens, with
technology skills while serving as an AmeriCorps *VISTA member
§ Creation of PowerUP ePals program
PUBLICATIONS
Articles in Scholarly Journals
• Slayter, E. & Zgoda, K. (2012). Substance abuse treatment utilization among elderly Medicaid
beneficiaries with and without intellectual disabilities. Manuscript submitted for publication.

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• Zgoda, K. (2012). “The Internet has saved my life:” How Baby Boomers and older adults use
the Internet for health information. Manuscript in preparation.
• Silfen, K. & Zgoda, K. (2008). Evidence-based practice and library instruction: An assessment
of student reference lists. Behavioural and Social Science Librarian, 27(2), 104-115.
• Mahoney, K., Simon-Rusinowitz, L., Simone, K., & Zgoda, K. (2006, Winter). Cash and
Counseling: A promising option for consumer-direction of home and community-based services
and supports. Care Management Journals, 7(4), 199-204.
Book Chapters
• Zgoda, K. (2007). When the white cane comes in handy: Helping older adults navigate the
health care system. In L. Grobman & D. Bourassa (Eds.), Days in the Lives of Gerontological
Social Workers. Harrisburg, PA: White Hat Communications.
• Mahoney, K. & Zgoda, K. (2006). Approaches to empowering individuals and communities. In
B. Berkman & S. D’Ambruoso (Eds.), Handbook of Social Work in Health and Aging. New York:
Oxford University Press. Available online: http://www.hcbs.org/moreInfo.php/doc/2785
Book & Software Reviews
• Zgoda, K. (2007). Application Review: HyperRESEARCH. Journal of Technology in Human
Services, 25(4), 109-113.
• Zgoda, K. (2007, Fall). Book Review: Age matters: Realigning feminist thinking. The New
Social Worker, 14(4), 28. Available online: http://tinyurl.com/6arxc7
Columns
• Zgoda, K. (2009 - 2011). SW 2.0. Column focuses on the role of technology in social work.
The New Social Worker. Available online:
http://www.socialworker.com/home/Feature_Articles/Technology/. Columns published:
o Going where the client is: Exploring virtual clinical social work practice. (2011, Fall). The
New Social Worker, 18(4). Available online:
http://www.socialworker.com/home/Feature_Articles/Technology/SW_2.0%3A_Going_Wher
e_the_Client_Is%3A_Exploring_Virtual_Clinical_Social_Work_Practice/
o “I want you to be part of this experience”: How Kickstarter is being used to build creative,
social projects. (2011, Summer). The New Social Worker, 18(3). Available online:
http://www.socialworker.com/home/Feature_Articles/Technology/I_Want_You_To_Be_Part_
of_This_Experience%3A_Kickstarter/
o (Ctrl C) + (Ctrl V) = homework NOT finished. (2011, Spring). The New Social Worker, 18(2).
Available online:
http://www.socialworker.com/home/Feature_Articles/Technology/%28Ctrl_%2B_C%29_%2B
_%28Ctrl_%2B_V%29_%3D_Homework_NOT_Finished/
o It gets better: A YouTube response to anti-gay bullying and suicide. (2011, Winter). The
New Social Worker, 18(1). Available online:
http://www.socialworker.com/home/Feature_Articles/Technology/SW_2.0%3A_It_Gets_Bett
er%3A_A_YouTube_Response_to_Anti-Gay_Bullying_and_Suicide_/

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o Adventures ‘round the social work web. (2010, Fall). The New Social Worker, 17(4).
Available online:
http://www.socialworker.com/home/Feature_Articles/Technology/Adventures_%27Round_th
e_Social_Work_Web/
o Profiles in social work technology: John McNutt, Ph.D. (2010, Summer). The New Social
Worker, 17(3). Available online:
http://www.socialworker.com/home/Feature_Articles/Technology/SW_2.0%3A_Profiles_in_S
ocial_Work_Technology%3A_John_McNutt%2C_Ph.D./
o How to communicate with your professor. (2010, Spring). The New Social Worker, 17(2).
Available online:
http://www.socialworker.com/home/Feature_Articles/Technology/SW_2.0%3A_How_to_Co
mmunicate_Effectively_With_Your_Professor/
o Trending topics: Technology at the CSWE conference. (2010, Winter). The New Social
Worker, 17(1). Available online:
http://www.socialworker.com/home/Feature_Articles/Technology/Trending_Topics%3A_Tec
hnology_at_the_CSWE_Conference/
o Social work? There’s a blog for that. (2009, Fall). The New Social Worker, 16(4). Available
online:
http://www.socialworker.com/home/Feature_Articles/Technology/SW_2.0%3A_Social_Work
?_There%27s_a_Blog_for_That/
o How tweet it is: Social tweeters. (2009, Summer). The New Social Worker, 16(3). Available
online:
http://www.socialworker.com/home/Feature_Articles/Technology/How_Tweet_It_Is:_Social_
Tweeters/
o CaringBridge: A valuable tool for social workers and those with critical illness. (2009,
Spring). The New Social Worker, 16(2). Available online:
http://www.socialworker.com/home/Feature_Articles/Technology/CaringBridge:_A_Valuable
_Tool_for_Social_Workers_and_Those_With_Critical_Illness/
Edited Manuals
• O’Keeffe, J. (2009). Developing and Implementing Self-Direction Programs and Policies: A
Handbook. Completed minor editing work for Janet as part of research assistant work for the
Center for the Study of Home and Community Life at Boston College. Available online:
http://www.cashandcounseling.org/resources/handbook
• Zgoda, K. & Stone, A. (2003). CTC center start-up manual. Available online:
http://www.ctcnet.org/what/resources/startup_manual.htm
Interviews
• Grobman, L. (2012, Winter). Facebook and suicide prevention. The New Social Worker, 19(1).
Available online:
http://www.socialworker.com/home/Feature_Articles/Technology/Facebook_and_Suicide_Preven
tion/
• Dorlee, M. (2011, January 12). A talk about upward mobility and technology in social work.
Social Work Career Transition Blog. Retrieved from http://www.dorleem.com/2011/01/talk-about-
upward-mobility-and.html
• White, S. (2010, February 9). More social workers, researchers using social media to raise
awareness. Contact Magazine, UNC-Chapel Hill School of Social Work. Retrieved from

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http://ssw.unc.edu/contact/?p=412
Newsletter Articles
• Zgoda, K. (2009, Summer). Sweet treats for summertime. North End Scene Magazine, 7, 66-
67.
• Zgoda, K. (2008, Fall). Back to school resolution: Avoid common APA mistakes. The New
Social Worker, 15(4), 28-29.
• Zgoda, K. (2008). A perfect slice of chocolate cake. art nouveau magazine, 4. Available online:
http://www.artnouveaumagazine.com/july-august/culture-tridentbook.html
• Zgoda, K. (2003, Summer). Destination: summer youth activities. Massachusetts AmeriCorps
InterCorps Council (ICC) Newsletter.
• Zgoda, K. (2003, Spring). Web sites you can use. Massachusetts AmeriCorps InterCorps
Council (ICC) Newsletter.
• Zgoda, K. (2002, Winter). The space between: an interview with CTCNet executive director
Karen Chandler. Community Technology Review.
• Zgoda, K. (2002, Winter). Alive and well, not in Manhattan today as planned. Community
Technology Review.
• Zgoda, K. (2001, December). Notes from a Linux Installfest. Pambazuka Newsletter, 47.
Available online: http://www.pambazuka.org/en/category/internet/4960
• Zgoda, K. (2001, October 30). From the Front Quote. National Service News, 144.
• Zgoda, K. (2001, Spring). Can you sit with me at the computer: An AmeriCorps *VISTA
personal journey. New Social Worker Magazine.
• Zgoda, K. (2001, March). Can you sit with me at the computer: an AmeriCorps *VISTA personal
journey. VISTA Source, 1(7).
• Zgoda, K. (2001, Summer). Click on over: a profile of the Boys & Girls Club of Taunton
technology center. Community Technology Review.
• Zgoda, K. (2001, February). Can you sit with me at the computer: an AmeriCorps *VISTA
personal journey. Social Work Focus, 28(7).
Tip Sheets
• Zgoda, K., & Crichton, M. (2002). VISTA Supervisor Tips. Available online:
http://lctc.org/vista/supervisor/index.shtml
Unpublished Manuscripts
• Zgoda, K. (2001). Computers: a useful tool to explore. Unpublished manuscript.

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• Zgoda, K. (2001). Practical approaches to coordinating volunteer monitors in a rural supervised
visitation program. Unpublished manuscript.
PEER REVIEW
Journals, Invited Peer Review
• The Gerontologist
PRESENTATIONS
• Guerrier, M., Zgoda, K., Singer, J., & Smyth, N. 50 Shades of Social Media: Freeing
Sadomasochists. SXSW, Austin, TX. Proposed session, March 2013.
• Zgoda, K., & Curran, L. What’s in it for Me? Lessons Learned from Macro and Micro Systems in
Action. Northeast Conference on Public Administration (NECoPA), Boston, MA. Accepted
session, November 2012.
• Zgoda, K. The University of Massachusetts-Boston AmeriCorps *VISTA Technology Project: A
Case Study. Northeast Conference on Public Administration (NECoPA), Boston, MA. Accepted
session, November 2012.
• Mankita, S., Zgoda, K., & Shane, K. Online Support BY Social Workers FOR Social Workers:
Developing Best Practices in Social Networking. NASW 2012 Conference – Restoring Hope: The
Power of Social Work, Washington, D.C. July 2012.
• Zgoda, K. Charlestown Connects: An Exploration of How an Interagency Collaboration Program
Works and An Examination of Long-Term Effects. Boston College Multidisciplinary PhD
Research Development Day, Chestnut Hill, MA. March 2012.
• Guerrier, M., Michaeli, D., Smyth, N., & Zgoda, K. Sex, Drugs & Real Lives: The Business of
Hope. SXSW, Austin, TX. Proposed session, March 2012.
• Zgoda, K. Interagency Collaboration: A Qualitative Long-Term Evaluation of Charlestown
Connects. Northeast Conference on Public Administration (NECoPA), New York, NY. October
2011.
• Zgoda, K. Blogging to De-Stress. Hebrew Senior Life Retreat, Dedham, MA. July 2011.
• Zgoda, K. Technology and Social Work. Online chat presentation to SW 5810 – Technology in
Social Work, University of Minnesota, School of Social Work, Saint Paul, MN. June 2011.
• Zgoda, K. Charlestown Connects: An Interagency Collaboration Demonstration and Evaluation.
Boston College Multidisciplinary PhD Research Development Day, Chestnut Hill, MA. March
2010.
• Zgoda, K. The Role of the Internet in Health Informatics among Older Adults. Council on Social
Work Education (CSWE) Annual Program Meeting, San Francisco, CA. October 2007.

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• Zgoda, K. Internet-Based Health Information Use by Persons aged 50 and Older: An Exploration
of Process, Meaning, and Experience. International Conference of Human Services Technology
Applications (HUSITA8), Toronto, ON. August 2007.
• Zgoda, K. Internet-Based Health Information. Festival of International Conferences on
Caregiving, Disability, Aging, and Technology (FICCDAT), Toronto, ON. June 2007.
• Zgoda, K. Making the Most of Your Resources. Massachusetts AmeriCorps InterCorpsCouncil
(ICC) Service Enrichment Conference, Boston, MA. December 2003.
• Zgoda, K. My Experiences with the Vermont AmeriCorps Corps Council. Massachusetts
AmeriCorps InterCorpsCouncil Meeting, Boston, MA. February 2003.
• Zgoda, K. Bridging the Digital Divide: The AmeriCorps *VISTA Program. Social Work and
Technology Conference, Charleston, SC. August 2002.
COMMUNITY SERVICE EXPERIENCE
• Information for Practice, http://ifp.nyu.edu/
Consulting Editor, 2010 – Present
• American Cancer Society, http://www.cancer.org
Blogger Advisory Council, 2009 – Present
• The New Social Worker Magazine, http://www.socialworker.com
Blogger on New Social Worker Blog, http://blog.socialworker.com/, 2009 – Present
• SocialWorkChat.org, http://www.socialworkchat.org
Staff and Bulletin Board Moderator, 2008 – Present
o Technology and Social Work Board
o Social Work Research Board
Chat Host, 2000 – 2006
• Community Software Lab, http://thecsl.org/
Board President, 2007 – 2010
Board Member, 2006 – 2010
• ONEin3 Boston Mayor’s Young Bostonian Advisory Council, http://www.onein3boston.org/
Young Families Subcommittee
Advisory Council Member, August 2008 – September 2009
• MoveOn.org Boston Coordinating Council
Volunteer, November 2006 – March 2007
• Canisius College Regional Alumni Chapter
Secretary and Treasurer, 2003 – 2005

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• Brookline Senior Center
Computer Tutor, March 2005 – August 2005
AWARDS
• PowerUP Local Success Story (May 2001)
ADDITIONAL TRAINING
• Mediation Training (1999)
Forty hours of basic mediation training in family disputes.