Slide deck from our Cloud Lunch Event. Please contact us with any questions: Kyle Harvey kharvey@cyberianit.com 317-926-9000 ext 1203

1. Follow Us:
facebook.com/CyberianIT
twitter.com/CyberianIT

2.  The biggest IT buzzword today is “The Cloud.” What
does this really mean to you and your business? You
can ask 5 different IT Professionals and get 5 different
answers
 Cyberian Technologies has worked to create a
“CyberCloud” that is filled with products and services
that will benefit our client base and their businesses
 The idea behind the Cyberian CyberCloud is to help
companies better manager their IT costs, while
providing a highly available environment for their
server infrastructure

3.  Co-Location presence powered by Time Warner
 Cyberian Technologies has as presence at Time Warner Telecom’s
Data Center on 86th Street
 Cyberian Technologies high availability setup for virtual server
computing
 Business Continuation Services
 Offsite server replication
 Workgroup Recovery Center
 VoIP redirection, and data access
 CyberCloud Based Monitoring & Support
 CyberCloud Monitoring & Reporting
 CyberCloud Helpdesk Assistance

4.  Time Warner’s data center provides important
and expensive redundancy
 Power redundancy and backup generator
 Internet Connectivity Redundancy
 Time Warner’s fiber ring is connected into
their facility in multiple connections into
their facility

6. Storage
Dell MD1000 7.5TB Dell MD1000
SATA SAN 4.5 TB SAS SAN
Scale 3 Node
Iomega NAS Iomega NAS 6TB SAN
3TB for Backups 3TB for Backup

7. Servers
3 - Dell R410 Servers
Dell 1850 Server Blade Chassis
10 Servers

8. Software Components to
Create High Availability

9.  How do these components help my business?
 The SAN, server, and software components allow Cyberian
Technologies to offer costly server high availability to companies
of any shapes and sizes at an affordable cost.
 The 3 to 4 year hardware/software life cycle for the small business
computing infrastructure to go from being a capital expense to an
operating cost.
 All network equipment and servers in the CyberCloud are
monitored by the Cyberian Technologies Helpdesk
 Allows companies to establish more of a “fixed” costs for IT
services.

10.  Common uses for the small business customer?
 Hosted Server Environment
 Web Server Hosting
 Desktop as a Service
 Disaster Recovery Replication
 Offsite Storage
 Managed IT Services
 Remote Monitoring

11. • In addition to a monthly cost versus a large 3 year
investment CyberCloud also gives you
 No extended downtime in the event of a physical hardware outage
with an onsite server
 Savings on the labor cost of a server crash or failure
 No concern of power outages affecting the server environment
 Flexibility to quickly continue business operations in the event of a
fire or flood to your existing place of business
 No 3 or 4 year investment of new hardware and software upgrades
 Seamless access to applications whether you are in the office or
working at home, or on the road

12.  You don’t own any Microsoft Software
 Office Internet outage means everyone can’t connect to the
server. Cyberian can provide redundant Internet options that
alleviates this issue

13.  Questions about the Time Warner Infrastructure?
 Questions about practical applications to your business?

14. Business Continuation is something that requires proper
time and attention to ensure all resources and functions
performed by a business can resume in a capacity sufficient
enough to maintain normally daily business operations.
CyberCloud can help customers remain flexible to running
their business in the event of a disaster.

15.  Offsite server replication
 Customers can have some or all servers replicated to the
CyberCloud
 Customers have the option to provide their own
equipment or “rent” space on CyberCloud’s
infrastructure as needed
 Offsite storage of backups

16.  Workgroup Recovery
 CyberCloud can also provide a “war room” office space
for customers that need space for 8 or less people in the
event of a disaster
 Faxing, VoIP services, web site, Email re-direction, and
remote access can easily be configured for customers that
have declared a disaster and need to gain quick access to
their data

17. CyberCloud
“War Room”

18.  Questions about Business Continuation?
 Questions about how to leverage CyberCloud’s virtual
infrastructure for your business?
 Questions about how CyberCloud can help my business
continue normal daily operations in the event of a disaster?

19.  Cloud Based Monitoring
 CyberCloud uses a Windows agent to monitor Windows PCs, and
Servers, and a “probe” to monitor network related devices
 These agents report back issues to the CyberCloud helpdesk as it
relates to CPU, Memory, Disk, and Windows Services usage. It can
also monitor backups, AV, and specific windows related services as it
pertains to applications like Microsoft Exchange, and Microsoft SQL.
 Monthly/Weekly reporting is available to allow you to see
performance of your environment to better anticipate needing
additional HW/SW resources or upgrades before it hinders your
business
 The agents also possess the ability to perform Microsoft security
updates and patches through a policy setup and managed by the
CyberCloud helpdesk

20. Cloud Based Monitoring Server Dashboard

21. Monitor Reporting - CPU

22. Monitor Reporting
Disk

23. Monitor Reporting
AV Status

24. Monitor Reporting
Services

25.  Questions about CyberCloud Monitoring?
 Questions about what is being monitored, and updated?

26.  Cloud Based Helpdesk
 CyberCloud’s helpdesk services provides customers with an
outsourced solution that is centered around customer service.
CyberCloud will take the time to learn the environment, and
document relevant information as it might relate to the line of
business applications centric to each company.
 CyberCloud helpdesk leverages a “secure” remote control to
leverage quick and satisfied resolutions to end users issues as they
arise.
 CyberCloud is staffed to have all calls answered when they come
in, and we boast a 99.5% or better answer rate for all incoming
calls

27.  Cloud Based Helpdesk
 CyberCloud helpdesk technicians working in
conjunction with the CyberCloud monitoring agents,
gives Cyberian Technologies the ability to provide full
managed IT services to small businesses.
 CyberCloud also uses a support ticketing system that
has cases opened directly from the CyberCloud
monitoring agents in the event a problem is detected.

28. CyberCloud
NOC

29.  How do the helpdesk and monitoring work together?
 Questions about what is being monitored, and updated?

30. Please contact Cyberian for Pricing:
 Disaster Recovery/Business Continuity
 Cloud Computing Services
 Monitoring
 Help Desk Services
Kyle Harvey
kharvey@cyberianit.com
317-926-9000 ext 1203

31. facebook.com/CyberianIT
twitter.com/CyberianIT