This document discusses how to motivate and engage employees. It identifies two aspects of human capital: motivation and engagement. Motivation is intrinsic and individual, relating to wanting to do something. Engagement involves a sense of community and belonging within an organization. Engaged and motivated employees provide discretionary effort that boosts organizational performance beyond minimum requirements. Different types of employees are motivated by different factors such as achievement, social contact, or learning. Highly engaged employees are more likely to believe they can positively impact their organization. Fostering engagement involves enabling employees, maintaining their energy, and connecting them to organizational goals and leadership.
3. Two Aspects of Human Capital
Motivation
Individual
Intrinsic vs. Extrinsic
Want to vs. Have to
Engagement
Community
Connection
I Belong or I Don’t
Organizational Performance
12. Trailblazers
Want to make an impact on people and
leave their mark on the world in general.
Altruism, customer
orientation, inspiration, achievement, socia
l contact, identity and
purpose, learning, creativity, contribution/le
gacy and fun and enjoyment
13. Workhorses
Are dedicated to getting the job done
and getting it done well.
Achievement, stability, financial
reward, structure and order, recognition
and appreciation, power and status.
14. Heavyweights
Can be an unstoppable force when given
the right incentive and pushed
in the right direction.
Achievement, responsibility, active/highpressure work
environment, power,
status, and
contribution/legacy.
15. Gen-Yers
Want to do what they love
and love what they do.
Inspiration, social contact, financial
reward, recognition and
appreciation, creativity, power, status, mob
ility, contribution/legacy and fun and
enjoyment.
16. Explorers
Want to experience everything
the job world has to offer.
Learning, change and variety, jobhopping, creativity, independence, power,
mobility and contribution/legacy.
19. By the Numbers
84% of highly engaged employees
believe they can …
POSITIVELY IMPACT THE QUALITY OF THEIR
ORGANIZATION’S PRODUCTS
compared with only 31% of the disengaged.
20. By the Numbers
72% of highly engaged employees
believe they can …
POSITIVELY AFFECT CUSTOMER
SERVICE
versus 27% of the disengaged.
23. Worth the Effort?
When organizations successfully engage
their customers and their
employees,
they experience a
240%
boost in performance-related
business outcomes.
24. Best In Class Approach
Strategy &
Leadership
Accountability &
Performance
Communication
& Knowledge
Learning &
Development
26. Fostering Engagement
Traditional Engagement
Enablement
Energy
Belief in company goals
and objectives
Freedom from obstacles
to success at work
Ability to maintain energy
at work
Emotional Connection
Availability of resources
to perform well
Supportive social
environment
Willingness to give extra
effort to support success
Ability to meet work
challenges effectively
Feelings of
enthusiasm/accomplish
ment at work
28. Leadership
Is effective at growing the business
Shows sincere interest in
employees’ well-being
Behaves consistently with the
organization’s core values
Earns employees’ trust and confidence
29. Stress, Balance & Workload
Manageable stress levels at work
A healthy balance between work
and personal life
Enough employees in the group
to do the job right
Flexible work arrangements
30. Goals & Objectives
The organization’s business goals
Steps they need to take to reach those
goals
How their job contributes to achieving
goals
31. Supervisors
Assign tasks suited to employees’ skills
Act in ways consistent with their words
Coach employees to improve performance
Treat employees with respect
34. Mastery
Even in the most seemingly routine
areas, when people are given difficult
problems
to tackle, with appropriate
and tools and support, they can do things
faster,
smarter, and better.
35. Membership
Community solidarity comes from allowing
the whole person to surface, which means
going beyond superficial conformity to
know what else people care about.
36. Meaning
Clarity about how your products or
services can improve the world provides
guideposts for employees’ priorities and
decisions.