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Quick Check Usability Testing - UPA 2012
1. Quick Check Testing for User Feedback
Kate Walser Jon Rubin
CX Insights US General Services Administration
@kwalser @govnewmedia
June 5, 2012 • UPA International 2012 Conference
11. Sample Questions
Where would you look to complete [task 1]?
Was there anything that helped you know that?
How clear is the content?
Are there any design elements that help you understand how
to use this?
What would you suggest changing?
Are there any elements your friends, family, or colleagues
would have trouble understanding?
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12. Group Exercise
Plan a Quick Check Test
Goals
Participants & Recruiting
Location (online, in-person...)
Duration
Background / Context participants
will need
Materials needed
Questions you want answered
How you will collect results
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42. Contact
Kate Walser Jon Rubin
kwalser@cxinsights.com Jonathan.rubin@gsa.gov
@kwalser @govnewmedia
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43. Photo Credits
Quick Check Test
Whitney Quesenbery, Open University open hallway usability test
Micah + Santiago running a critique
http://www.flickr.com/photos/drew-harry/5392135365/
Brighton Uni Usability Lab
http://www.flickr.com/photos/yandle/3231977570/
§ Project 365 #288: 151009 Making Plans
http://www.flickr.com/photos/comedynose/4014541800/
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Hinweis der Redaktion
Decide what you want to check Content, flow, design, colors, images, understanding, tone Documents, screenshots, video Tasks, questions Consider context and bounds What instructions and context will participants need to be helpful? Number / label areas to help provide easy reference points How can you convey that without biasing them? Pick a good location, time High-traffic areas or low-traffic, secured areas Coordinate logistics and set it up Check in and observe
Whole point: improve customer experience We also do remote faiclitation, observation and testinfg Picka site EVERY MONTH – consistency Recommended only problems fixed in 30 days Method is based on discount usability method of Rocket Surgery Made Easy (show book) – we use as textbook - $21! Conducting the tests is a collateral duty for staff in addition to their main job duties Involvement in the testing program provides great developmental opportunity to staff to learn the technology, collaborate across agencies, manage mtgs and represent the testing program at events such as this.
We post templates, best practices, roles and responsbilities, checklists and much more on our website
CRISIS!!! We got into quick testing because we had to Ncessity is the mother of invention – recovery.gov cancelled less than 2 weeks from test date. ur mandate to test one site EVERY month.
Fortunatley, saw Kate preso at Met UX Expert Kate Walser @ IVMG Conference (Intelligence Community - We were able to throw one together in 2 weeks. In our office.
Turning a usability test inside out – putting everything out in the open and asking passersby their opinions, page by page
In nov. We chose publications.usa.gov – the new Pueblo site for government publications – Two types of tests
One thing we didn’t get is permission
Marketing from all directions
Lots of signage
In the end, having people there was all that mattered
RESULTS: Moderated – 21 interviews Unmoderated – 23 Post It comments
Consolidate data - take all sheets and tabulate answers
Location, location, location Timing – people in – not telework or AWS day, not on same day as huige meetings Floor with adminstrator – not a bad idea
Heads up to PR and management
Code your answers
“Help us fix a government website” (no test) Recruitment hook: “Hi. Do you have a minute to help us improve a government website? I work on the X floor (legitimacy). It’ll just take a few minutes.”
1 st question = a general observation, easy
Two types of tests
Using google forms to collect data via laptops
New idea – all digital Interactive!! No printouts, no signup sheets Shorter debrief Army.mil – 3-4 tests simultaneusly
Can manually or automatically create forms to sort data