Amar Kulkarni is seeking a position in project management, service delivery operations, or IT with over 13 years of experience in IT infrastructure management including desktop/server support, troubleshooting, and migrating best practices in Domino server and Lotus Notes administration. He has extensive experience administering Lotus Notes/Domino servers and clients as well as providing technical support and customer service. His skills include ITIL processes, analyzing business needs, ensuring IT security, and developing customer relationships.

1. AMAR S. KULKARNI
Mobile: +91- 9822848889 ~ Tel: 020-27652508 E-Mail: kulkarniamars@gmail.com
Seeking assignments in Project Management / Service Delivery Operations / with an organization of high repute.
Profile Snapshot
Lotus Notes/Domino/ ITIL Professional with 13 years of experience in IT Infrastructure Management encompassing
desktop/server support, Troubleshooting & migrating best practices in Domino server and Lotus Notes Administration.
Showed competency in analyzing information system needs, evaluating end-user requirements and delivering solutions to
information management architecture. Hands-on experience in Lotus Domino ND6/ND7/ND8 Servers and ND6/ND7/ND8
Notes Client. Demonstrated high level of customer services and immediate responsiveness to client needs and issues.
Proficient in leading the dedicated teams for running the successful process operations and experience of developing the
procedures and service standards for business excellence. Possess broad competence in strategic management of technical
matters with the distinction of driving new IT initiatives, re-designing IT infrastructures and achieving organizational
objectives. An effective leader with distinguished abilities in end-to-end project management, custom designing business
solutions and motivating team members to maintain deliverables as per SLAs.
Skill Set
 Performing change Management, Availability Management, Performance Management, Incident Management, Capacity
Management, SLA Management, etc.
 Analyzing business needs, spearheading IT Security and infrastructure establishment initiatives; maintaining
documentation for current and proposed future installations & modifications to current environment
 Developing and sustaining excellent customer relationship through deep engagement and delivering continuous value
by meeting customer expectations
 Monitoring the contractual & financial aspects of the project and improving the profitability of the projects through
automation of manual processes, resource optimization and other best practices
 Establishing proper change & configuration management in the infrastructure to minimize the occurrence of any downtime
 Extending high-end technical support & ensuring maximum customer satisfaction levels through prompt redressal of
their problems.
Employment Details
Janauary’14 –Till Date :Sandvik Asia Pvt Ltd ,Pune Senior Officer Asia Pacific ( Transfer of Service )
Aug’08 – December’13: Seco Tools India Pvt. Ltd., Pune ( Subsidary of Seco Tools AB Sweden )
Growth Path
Aug’08 – Jan’11: IT Officer Lotus Notes Domino Administrator
Jan’11 – Jan’12: Senior IT Officer Lotus Notes Domino Administrator
Jan’12 – Dec’13: Asia Pacific IT SD Lotus Notes Administrator
Key Result Areas
 Administrating upgrading process of CRM Database for Asia-Pacific region
 Ensuring stability & availability of Lotus Notes Servers along with troubleshooting Domino server, Mail routing and
Replication through efficient technical administration
 Facilitating support & maintaining electronic messaging environment for Lotus Notes users (local and remote),
including Notes applications and templates
 Providing technical assistance in planning of Notes/Domino environments and maintenance of Domino Servers by
identifying and applying new patches when necessary
 Establishing and configuring E-Mails, web access and provisioning enterprise assistance in the registration and
replication of newly deployed databases
 Efficiently monitoring open tickets and following-up with Service Desk Team to ensure adherence to proper service
procedures and incident closing of Reported Calls
Highlights
 Successful roll out Notes Traveller on I Phone in Asia Pacfic Region .
 End to End service integrator for CRM IT Support in Asia Pacfic Region.
 Successful in attaining an uptime of IT Infrastructure is 97%.
 Provided in-house Domino Administrator Training to service delivery team members.

2.  Every year as part of knowledge building for end users on Lotus Notes usage .Department Traings is arranged .
 Appreciated for keeping the IT Deparment as per 5S Practices .
May’06 – Aug’08: Thermax Ltd., Pune Lotus Notes Administrator
Highlights
 Played a pivotal role in daily administration, analysis, troubleshooting & monitoring of 900 users on 5 Domino servers
 Essayed a key role in daily monitoring of critical server tasks, analysis and problem resolution of miscellaneous mail
routing events, log file views, available server disk space, multiple mail boxes for dead mail, etc.
 Registered new notes users, Group Creations & Grant Database view rights for users in ACL of mail file
 Successfully developed new organizational IDs & migrated users as per the locations & divisions, while re-certifying
IDs in case User IDs expired
 Established Scheduled Replication Process for different database of Lotus Notes at different locations & check logs for
replications and resolving in case of any issues
 Instrumental in implementing solutions as a part of Tweaking Servers Process to maximize efficiency & resolve low
availability index issues on mail servers
 Coordinated with Notes Development Team for validating database prior to making database live grant ACLs
 Spearheaded annual Audit of Lotus Notes Servers as per set norms and successfully implemented Domino migration
from 6.0 to 7.0.1
 Distinguished efforts towards coordinating with Technical Helpdesk Engineers for providing support and resolutions
for E-Mail and Notes applications Problems
Jun’05 – Apr’06: Bitcon System Pvt. Ltd.,Pune Hardware & Network Engineer
 Assembling & Installing Computer Hardware .
 Installation and Trouble shooting of all printers
 Attending breakdown calls at client side
 Inventory track of assets at client site .
 Handle Network Infrastructure requirements at client side .
Jul’03 – May’05: Marc Computers, Pune Customer Support Engineer
 Assembling & Installing Computer Hardware .
 Installation and Trouble shooting of all printers
 Attending breakdown calls at client side
 Inventory track of assets at client site .
 Handle Network Infrastructure requirements at client side .
Aug’01 – Jul’03: Nahar Integrated System Services, Pune Hardware Engineer
 Assembling & Installing Computer Hardware .
 Installation and Trouble shooting of all printers .
 Attending breakdown calls at client side .
 Handle Network Infrastructure requirements at client side .
IT Skills
Server Operating System
 MS Windows (2003 Enterprise Edition Server / 2000 Advanced Server)
 Operating System
 MS Windows (XP / 2000,Windows 7 Professional )
 Lotus Notes Domino Administrator Skills

3.  Lotus Domino : V6.X,V7.X, V8.X,V9.X
 Lotus Client : V6.X,V7.X, V8.X , V9.X
 Other Skills
 Domino Configuration Document, Domino SMTP, DAOS, Domino Server Documents, Domino Directory Services &
Domino Security
Certifications
 ITIL Foundation Course from Benelec Infotech, Pune
 MCSE in 2003/2008, Pune
 Hardware & Networking Course from Impetus Technologies, Pune
 Project Management .
Academic Qualifications
 BE in Electronics from Dyneshwar Vidyapeeth, Pune in 2001
 Diploma in Electronics from Dyneshwar Vidyapeeth, Pune in 1999
Personal Details
 Date of Birth: 7th
February 1978
 Permanent Address: “Chintamani” Plot No. 85, J/27, Pradhikaran, Nigdi, Pune - 411044
 Languages Known: English, Hindi & Marathi