Complete descriptions of the seven domains of process technology where different approaches so supporting process are laid out according to how they predictable the underlying business problem is.

1. © Copyright 2011 Fujitsu
Keith D Swenson
April 2013
Seven Domains of
Predictability / Unpredictability

2. © Copyright 2011 Fujitsu
ApplicationDev
Email,Texting,
Twitter,Telephone
Variable, UniquePredictable, Repeatable
NotesDocuments
& Unstructured
Data
Databases &
Structured
Data

3. © Copyright 2011 Fujitsu
ApplicationDev
Email,Texting,
Twitter,Telephone
Variable, UniquePredictable, Repeatable
NotesDocuments
& Unstructured
Data
Databases &
Structured
Data
Development Investment
High Low
End User Effort
Low High
Cost to Modify
High Low
Control of Process
High Low

4. © Copyright 2011 Fujitsu
ApplicationDev
Process
Technology
Email,Texting,
Twitter,Telephone
Variable, UniquePredictable, Repeatable
NotesDocuments
& Unstructured
Data
Databases &
Structured
Data

5. © Copyright 2011 Fujitsu
ApplicationDev
PDSIntegration
HumanPM
PCM
ACM
SBS
Email,Texting,
Twitter,Telephone
Variable, UniquePredictable, Repeatable
NotesDocuments
& Unstructured
Data
Databases &
Structured
Data

6. © Copyright 2011 Fujitsu
ApplicationDev
PDSIntegration
HumanPM
PCM
ACM
SBS
Email,Texting,
Twitter,Telephone
ApplicationDev Variable, UniquePredictable, Repeatable
NotesDocuments
& Unstructured
Data
Databases &
Structured
Data
Traditional Programming model
Java
C++
C#
Design, develop, test, release
Very robust
Very Scalable and Performant
Costly to develop

7. © Copyright 2011 Fujitsu
ApplicationDev
PDSIntegration
HumanPM
PCM
ACM
SBS
Email,Texting,
Twitter,Telephone
PDSIntegration
Variable, UniquePredictable, Repeatable
NotesDocuments
& Unstructured
Data
Databases &
Structured
Data
Design using a process model
Easier to explain to business people
Easier to change and modify
Still mainly about server to server
integration, data flows
BPEL, Straight-Thru-Processing

8. © Copyright 2011 Fujitsu
ApplicationDev
PDSIntegration
HumanPM
PCM
ACM
SBS
Email,Texting,
Twitter,Telephone
HumanPM
Variable, UniquePredictable, Repeatable
NotesDocuments
& Unstructured
Data
Databases &
Structured
Data
Design using a process model
Model automatically takes care of
things that people do:
• reminders
• reassignment
• delegation
• escalations
• roles
• deadlines
Easier to
explain to
business
people
Easier to
change and
modify

9. © Copyright 2011 Fujitsu
ApplicationDev
PDSIntegration
HumanPM
PCM
ACM
SBS
Email,Texting,
Twitter,Telephone
PCM
Variable, UniquePredictable, Repeatable
NotesDocuments
& Unstructured
Data
Databases &
Structured
Data
Production Case Mgmt
Design using a case
model, but for
knowledge worker
Processes are more like
menu choices
Data is center
High volume
Knowledge Worker
for hire
Design remains
separate from users

10. © Copyright 2011 Fujitsu
ApplicationDev
PDSIntegration
HumanPM
PCM
ACM
SBS
Email,Texting,
Twitter,Telephone
ACM
Variable, UniquePredictable, Repeatable
NotesDocuments
& Unstructured
Data
Databases &
Structured
Data
Not designed using a model,
but simply styled by the
knowledge worker.
Guidelines NOT guardrails
Designed data objects
Checklists
More documents
More msgs and
notes
Less DB use
Planning is part of
the work

11. © Copyright 2011 Fujitsu
ApplicationDev
PDSIntegration
HumanPM
PCM
ACM
SBS
Email,Texting,
Twitter,Telephone
SBS
Variable, UniquePredictable, Repeatable
NotesDocuments
& Unstructured
Data
Databases &
Structured
Data
Less customizable,
More basic capabilities
Special purpose cloud based
collaborative applications
• eVite, event bright
• Discussion forums
• Wiki
• Basic CMS

12. © Copyright 2011 Fujitsu
ApplicationDev
PDSIntegration
HumanPM
PCM
ACM
SBS
Email,Texting,
Twitter,Telephone
Email,Texting,
Twitter,Telephone
Variable, UniquePredictable, Repeatable
NotesDocuments
& Unstructured
Data
Databases &
Structured
Data
Traditional communications
only,
No structure
All message and attachments

13. © Copyright 2011 Fujitsu
ApplicationDev
PDSIntegration
HumanPM
PCM
ACM
SBS
Email,Texting,
Twitter,Telephone
Variable, UniquePredictable, Repeatable
NotesDocuments
& Unstructured
Data
Databases &
Structured
Data

14. © Copyright 2011 Fujitsu
Keith D Swenson
Adaptive Case Management
http://social-biz.org/