Kevin Sherman

Tampa/St. Petersburg, Florida Area United States

Senior Principal Customer Success Manager at Salesforce.com

Technology / Software / Internet

25+ year software veteran. For the last 15+ years I have been focussed on the CRM space. At the core, I build relationships. I am a trusted adviser to my customers and I establish that trust with a customer centric approach to doing business. I provide guidance on CRM and overall process excellence in a SaaS, PaaS and DaaS based environments. Some of the customers I've worked with include American Express, Delta Airlines, Citrix Systems, Siemens and many others. I currently manage a portfolio of accounts with an Annual Contract Value in excess of $20M. In my spare time I am an active supporter of the Salesforce.com Community and Foundation. I am also a father of two amazing boys...