3. Introduction:
Stress & Burnout
Stress and burnout occurs
for different reasons in
different individuals.
Work load alone does not
define an individual’s level
of stress or burnout. But
several factors including
work load may play a role
in
creating
workplace
stress or burnout.
4. Meaning & Definition of
Stress
Stress is the physical or mental tension
caused by either excess of efforts or by
conflicting situations.
“As life’s pressures mount and your
burdens increase, the resulting stress
can have catastrophic impact on your
health and physiology.”
~Robert S. Eliot, M.D
From Stress to Strength: How to Lighten Your Load and Save Your Life. Eliot, RS. 1994.
6. Stress
Stress can affect our physical being,
mood / spirit, mental functioning and
emotional stability.
Coping with stress and stress
management is essential in our
profession.
Some stress can make us more
productive but too much stress will
result in reduced productivity.
7.
8. Effects of Stress
PHYSICAL STRESS
The Positive Effects
Success comes
through
Inspire others to
take effort
Health Benefits
Provides Certain
Values
The Negative Effects
Bodily Exhaustion
Life Span is
Reduced
Reduction in
Efficiency
Leads to Mental
Stress
9. MENTAL STRESS
The Positive Effects
Enables to
understand the
problem
Helps to find correct
solutions
Avoids Future
mistakes
Creative method of
finding solutions
The Negative Effects
Ability gets reduced
Cannot analyze
correctly
Wrong solutions are
offered
Mistakes prove costly
in the future
11. REDUCE STRESS IN THE
WORKPLACE
Time
Management
Tips
Task
Management
Tips
Reduce
Stress at
Workplace
12. Time Management
Tips for reducing
job stress
Create a balanced
schedule.
Don’t over-commit
yourself.
Try to leave earlier
in the morning.
Plan regular
breaks.
Task Management
Tips for reducing
job stress
Prioritize tasks.
Break projects into
small steps.
Delegate
responsibility.
Be willing to
compromise.
15. Meaning & Definition of
Burn out
“In the current climate, burnout thrives in
the workplace. Burnout is always more likely
when there is a major mismatch between the
nature of the job and the nature of the person
who does the job.”
~Christina Maslach
The Truth About Burnout: How Organizations cause Personal Stress and What to
Do About It. Maslach & Leiter pg 9; 1997
16. Causes of Burnout
Unclear Requirements:
Impossible Requirements:
High-Stress Times with No
“Down” Times:
Big Consequences for
Failure:
17. Lack
of Personal Control
Lack
of Recognition
Poor Communication
Insufficient Compensation
Poor Leadership
18. Six Sources of Burnout
1.
2.
3.
4.
5.
6.
Work overload
Lack of control
Insufficient reward
Unfairness
Breakdown of community
Value conflict
Maslach & Leiter, 1997. “The Truth About Burnout: How Organizations Cause
Personal Stress and What to Do About It.”
19. Effects of Burnout
Depression
Anxiety
Physical illness, i.e. stroke or heart
attack
Family
problems
Fatigue & sleep deprivation
Alcohol and drugs
Suicide etc.
21. Protective Factors
Personal:
Address Maslach’s 6 sources of burnout
and your current role
Influence happiness through personal
values and choices
Adapt a healthy philosophy/outlook
Spend time with family & friends
A supportive spouse or partner
Engage in religious or spiritual activity
Maintain self-care (sleep, nutrition & PA)
Hobbies & mentors
22. Protective Factors
Work:
Address Maslach’s 6 sources of burnout
Gain control over environment & workload
Find meaning in work
Set limits and maintain balance
Have a mentor
Obtain adequate administrative support
systems
23. Managing Energy at Work
Listen to your body
Identify your own needs
Define limits - Just Say NO!
Create your work environment
Eliminate distractions
Take breaks
Plan ahead
Schwartz, T. & McCarthy, C. Manage Your Energy Not Your Time. HBR
October 2007.
24. Preventing & Resolving
Burnout
Individual Approach
Organizational Approach
Starts with
person
Starts with
management
Becomes group
project
Becomes organizational
project
Connects to
organization
Connects to
people
Outcomes affects related
mismatches
Outcome is a process
25. Stress vs. Burnout
Stress
Burnout
Characterized by over engagement
Characterized by disengagement
Emotions are over reactive
Emotions are blunted
Produces urgency and
hyperactivity
Produces helplessness and
hopelessness
Loss of energy
Loss of motivation, ideals, and hope
Leads to anxiety disorders
Leads to detachment and
depression
Primary damage is physical
Primary damage is emotional
May kill you prematurely
May make life seem not worth living
26. Useful Web-Based Resources
Tip Guide:
http://www.inspiredliving.com/stress/stressbusters.htm#Learn_Time_Management_Tec
hniques
Help Guide:
http://www.helpguide.org/mental/stress_man
agement_relief_coping.htm
WebMD:
http://www.webmd.com/balance/stressmanagement/stress-management-relievingstress
27. References
Robert & Angelo Kinicki , Organizational Behaviour ,P .535 )
Stress to Strength: How to Lighten Your Load and Save Your Life.
Eliot, RS. 1994.
Maslach & Leiter, 1997. “The Truth About Burnout: How
Organizations Cause Personal Stress and What to Do About It.”
K .Ashwathapa “Organizational Behaviour .” Work Stress.
Figure 5.1 (pg 80) Maslach, C & Leiter, MP. “The Truth About
Burnout: How Organizations Cause Personal Stress and What to do
About It.” 1997