Communication Skill slide presentation 2012-2013. Class E4.6, Room: 22

1. CM401 Assignment
Importance of Oral and Written Communication
Group 4: Sok Vinika Krang Sothy

2. CONTENTS
What is oral communication?
Types of oral communication
Advantages and disadvantages
of oral communication
-What is written communication?
-What are the types of written
communication?
-Advantages and disadvantages
of written communication

3. What is Oral
Communication
Oral communication is the communication which is
done verbally by talking, usually between two people
or a group of people.

4. Types of Oral
Communication
Oral Presentation
One-on-One conversation
Group Discussion

5. Advantages of Oral
Communication
Understanding and transparency information
Flexibility in decision-making
Feedback is responded spontaneously
Time and money saving
Dealing with conflicts, problems, and issues
Support teamwork and group energy

6. Disadvantages of Oral
Communication
Insufficient for business discussion
Lack of accuracy
Time-consuming in case of long speeches
Misunderstanding of the information as it is not
complete
It is hard to receive the attentiveness and
attention from the receivers or audiences

7. What is Written
Communication?
Written communication is a written symbol that
conveys messages to readers. It either printed or
written.

8. Types of Written
Communication
There are many types of written communications. Here are some
examples of them:
1. Memos 2. Reports
3. Bulletins 4. Job advertisements
5. Employee manuals 6. Letters
7. Proposals 8. Contracts
9. Brochures 10. News release

9. Advantages of Written
Communication
More unique and formal
Valid and reliable
Very common in business situation
Complete, Concise, Clear, Concrete, Considerat
e and Courteous
Could be edited and revised

10. Disadvantages of Written
Communication
It may costs huge amount in term of
stationery/writing/typing and delivering
Time consuming as feedback is not immediate
Inappropriate choice of words and improper
organization of idea may cause misunderstood
Competent skill in writing is required

11. Conclusion

12. Thanks for
attention
Q & A !!!!