Kieran Ryan is an experienced IT professional with over 18 years of experience in the IT and telecommunications industry. He currently works as a Senior Sales Engineer for Phoneware Ltd, where he is responsible for developing new marketing strategies. Prior to this, he held roles such as Account Manager, Technical Trainer, Pre-Sales Engineer, and Software Developer. Ryan has extensive experience in sales, technical presentations, product implementation, training, and account management. He has managed large accounts including Dublin City Council, Servier Ireland, and the US Embassy in Cairo.

1. KIERAN RYAN
Email: kpryan.wicklow@gmail.com
Telephone: 087-2452116 / 0404-48913
CAREER SUMMARY
I am an experienced IT professional with over 18 years in the IT/Telecommunications Industry. The majority of those years have been spent within the customer relations & business development arena. I am customer-focused, profit driven and a team leader and player.
I have in-depth experience in all stages of the product development life cycle, from sales / technical presentations to system and user acceptance testing, followed by system implementation and user training. I strongly believe in promoting customer loyalty by ensuring that the customer full value of the solutions and services provided.
As Phoneware Ltd.’s most senior Sales Engineer I am currently responsible for seeking and developing new ways of promoting our products and services with the ultimate goal being the maximisation of company revenues.
SUMMARY OF QUALIFICATIONS
 Proficient in using web based tools (Google Analytics & Lead Forensics etc.) and online campaigns to generate new sales leads
 Strong communication skills both oral and written
 Highly experienced in the delivery of both Sales and Technical presentations within domestic and international markets and as a result have contributed significantly to winning new business.
 Proven track record as Business Development/Account manager and have contributed significantly to the company’s annual turnover.
 Developed Project Requirement specifications (Business and Technical) including training and instructional material.
 Project Managed accounts such as: Dublin City Council, Servier Ireland, US Embassy Cairo.
 Proficient at creating web-based training, classroom, and instructional materials, user guides, technical and troubleshooting manuals.
PROFESSIONAL EXPERIENCE
Phoneware Ltd.
2014 to PRESENT - SENIOR SALES ENGINEER
Currently managing Phoneware Ltd.’s (a telecommunications software company) online media presence including redesigning our company website and launching a new online marketing campaign. Implemented and use industry standard analytic tools such as Google Analytics & Lead Forensics etc. to maximise the return on all website visits.
OTHER RESPONSIBILITIES:
 Sourcing potential distributors for Phoneware’s products and services.
 Working on a new marketing & sales drive for North America (2015). This will involve travelling and presenting at regional user group meetings and conferences.
 Designing and delivering technical sales presentations on Phoneware’s products & services
 Applying my legal qualification to ensure all online policies are in compliance with EU and international guidelines.

2. F6Tech
2012 to 2013 - PRE-SALES ENGINEER
Supporting sales productivity and deal flow by securing the technical close in complex solutions. I worked closely with F6Tech Sales Team so to align solution design with customers’ business requirements.
I was also responsible for providing coaching and professional development to team members and sales associates in order to enhance their product knowledge, technical acumen, and technical sales skills.
OTHER RESPONSIBILITIES:
 Reviewing the current status of client technology processes.
 Reviewing commercial contracts and passing recommendations to our CEO
 Assisting with the design and modification of product configurations to meet client requirements.
 Delivering Sales and Technical presentations within domestic and international markets.
Phoneware Ltd
1999 to 2012 – ACCOUNT MANAGER / TECHNICAL TRAINER
 Maintained the customer’s existing revenue spends and strategically introduced additional products and services.
 Designing and delivering technical sales presentations on Phoneware’s products & services.
 Responsible for the implementation and training of Phoneware LTD’s software applications and assisted with the configuration of the Avaya formerly Nortel range of Meridian 1 / CS1000’s PBX systems for our client base.
 Created and presented multilevel classroom courses on Phoneware’s products to end users with varying levels of skills, knowledge, and abilities. (sample client list available on request)
 Proven ability in contributing to Phoneware Ltd.’s annual sales. Successful in securing a significant order from Ireland’s largest city council
DUBLIN CITY COUNCIL
o Technical sales presentations to both Systems Officers and City Councils Executive Manager.
o Ensuring that all enhancements requested by the Council were catered for which required me to assist our in-house development team in the design and implementation of such requests.
o Software implementation, technical training and final review to ensure client satisfaction.
OTHER ACCOUNTS MANAGED
o Department of the Environment, Servier Ireland, Deloitte (Ireland), SIAC and the US Department of State
1997 to 1999 –MARKETING &PRE-SALES (US BASED)
 Key player in the development of the North American market. Set-up and managed the Californian office.
 Technical sales and marketing of company products for the US market
 Travelled extensively throughout the US (over 40 States) delivering sales presentations to user group associations

3. 1996 to 1997 – SOFTWARE DEVELOPER
 Researched and assisted in the development of Phoneware’s initial products so to ensure product marketability.
 Visual Basic Programmer
FTS Ltd
1991 to 1996 – INSTALLATIONS ENGINEER
Implemented large Novell based networking systems for multinationals, governmental and semi-state bodies.
Supported client hardware and software both on-site and at a service desk level
SAMPLE OF CLIENTS MANAGED:
Allergan, AST, Departments of the Revenue Commissioners, Social Welfare and Environment, Telecom Éireann, Bord na Mona, RTE (including Eurovision Song Contests 1994 - 1996).
EDUCATION & CERTIFICATION
2009 – 2013 B.A. (HONS) in Law IT Carlow
2000 – 2002 B.SC. (HONS) Information Systems Trinity College Dublin
1994 – 1997 Diploma in Information Systems Trinity College Dublin
ADDITIONAL INFORMATION
 Advising clients on how and where to source the most affordable equipment for their needs
 Strong experience in technical writing, training, instructional design, course development, and resource coordination.
 16 years’ experience administering and supporting the Avaya range (formerly Nortel) of Meridian 1 / CS1000 PBX systems both in-house and at a customer level.
INTERESTS
 Club Management
 Web Site Development
 Golf
 General Outdoor Activities
OTHER
 Member of the Board of Management of St. Mary’s National School, Barndarrig.
 Complaints & Disciplinary Officer for Asgard Swimming Club
REFEREES
Available on request