The document defines a health information management system (HIMS) as one that provides appropriate information support to different decision-making levels in a healthcare delivery system. It lists modules of a HIMS like administration, billing, blood bank, and emergency. It also outlines benefits of a HIMS like savings, effectiveness, simplification, quality, and competitive advantage.
6. GENERAL BENIFITS Savings – Substantial savings in manpower, time and costs through improved productivity Effectiveness – Increased administrative & operational effectiveness and improved communications between the peripheral labs with the central lab Simplification – Improved and simplified work / process flow through automation Quality – Reduced errors and duplication of work Centralization – Consolidation of information into a single point Optimization – Empowers better use of existing resources (people, time and money) at the organization Competitive Advantage – Improved customer satisfaction and market position
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20. Support Call Escalation Customer Help Desk Support engineer Problem Solving Response Time : (0-4 hrs) Onsite engineer Problem Solving Response Time : (0-24hrs) Implementation/support developer Report building and remote calls Response Time : (0-6 hrs) Senior support engineer Problem Solving Response Time (0-8 hrs) Development team Bug fixes/product enhancements Response Time : (8-24 hrs) Quality Assurance engineer Testing Response Time : (8-24 hrs) Technical head New technology research/ quality and process initiatives Response Time : (10-24hrs)
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