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4 Secrets that Make
Marketers Revenue Drivers
Ideas Built on Case Studies
Peter	
  Mollins	
  
VP	
  Marke)ng,	
  	
  
peter@knowledgetree.com	
  
“Why	
  waste	
  our	
  life	
  in	
  fric3on	
  
when	
  the	
  same	
  effort	
  can	
  be	
  
turned	
  into	
  momentum?”	
  
~	
  Adapted	
  from	
  Frances	
  Willard	
  
Marketing is more
than setting the
stage for Sales.
Impressive Marketing Statistic?
60% of the buyer journey is
complete before a prospect
reaches sales
Does that number seem right?
X%	
  of	
  the	
  buyers	
  journey	
  is	
  complete	
  before	
  they	
  ever	
  contact	
  
sales!	
  
	
  
The	
  evidence	
  is	
  clear.	
  	
  Nearly	
  75%	
  of	
  B2B	
  buyers	
  now	
  say	
  that	
  
buying	
  from	
  a	
  website	
  is	
  more	
  convenient	
  than	
  buying	
  from	
  a	
  
sales	
  representa)ve.	
  	
  Further,	
  
93%	
  say	
  that	
  they	
  prefer	
  buying	
  online	
  rather	
  than	
  from	
  a	
  
salesperson	
  when	
  they’ve	
  decided	
  what	
  to	
  buy.	
  	
  B2B	
  
companies	
  that	
  wait	
  too	
  long	
  to	
  create	
  self-­‐serve	
  eCommerce	
  
websites	
  risk	
  losing	
  share	
  to	
  pure	
  plays	
  and	
  omnichannel	
  
compe)tors.	
  	
  
SolutionComplexity
Buying Environment
Guide MeServe Me
Show Me
Enlighten
Me
As complexity of solution
and buying environment
increase, the value of a
sales person increases.
Type of Salesperson
SolutionComplexity
Buying Environment
Try and Buy
Challenge
Type of Sale
Approach that is effective
with buyers also changes.
Challenging Demand Waterfall
Marketing and
Sales
Marketing
Sales
Challenge 1:
Complexity of Organizations
The average B2B purchase
encompasses 20 individuals.
Source: Four Quadrant
Aware	
   Engaged	
   Progressing	
  
Challenge 2:
Complexity of Messaging
"The debate for a long time was whether it
was the first touch or the last touch that was
the most valuable…everything that
participated in a sale gets a value.“
- Brandon Proctor, VP, Marketing, Build.com
Challenge 3:
Attributing Revenue for Focus
So, now what, modern
marketer?
Back to the data.
The top 10% of reps
consistently close
deals.
What about the other 90%?
Efficiency vs. Effectiveness
Where do you focus?
Predic)ve	
  
Automated
Campaign-Based Outcome: Large numbers of MALs
Outcome: Large numbers of MQLs
Outcome: Large numbers of dealsPredictive
I don’t waste time on
prospects that aren’t
going to convert.
I just know when to
apply pressure and
when to back-off.
You have to listen to
their needs – spoken
and unspoken – and
respond well.
How are top reps succeeding and
how does marketing support them?
Who	
  
When	
  
What	
  
I don’t waste time on
prospects that aren’t
going to convert.
I just know when to
apply pressure and
when to back-off.
You have to listen to
their needs – spoken
and unspoken – and
respond well.
Secret 1: Predict Who
to Connect WithList to
target
Accessing
Contact
Info
Navigate to
Right
Person
Wrong
Person!
Action Threshold
Negative
earnings report
New VP
Sales Hire
Time
Imperative
Secret 2: Predict
When to Connect
Secret 3: Predict What
to Say
IndustryProduct
Buyer
Persona
Primary
Pain
Case 1:
“Hit ‘em in stride”
“When we surveyed the sales team, one result really
stood out. It was clear that sales teams were losing
time looking for or re-creating content for prospects.”
VP, Sales Operations
Case 2:
Internal Matters
“We have new products and features being released
constantly. So, it is important that sales teams have
current messaging on hand.”
Sr. Director, Sales Enablement
Case 3:
Action!
“To get access to our most powerful marketing
content, sales people used to have to look through
email notifications or leave what they’re doing and
search in a portal.”
Director, Marketing Operations
Who	
  
When	
  
What	
  
Data
Secret 4: It’s a Cycle
Peter	
  Mollins	
  
VP	
  Marke)ng,	
  	
  
peter@knowledgetree.com	
  
4 Secrets that Make
Marketers Revenue Drivers
Ideas Built on Case Studies

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4 Secrets That Make Marketers Drive Revenue

  • 1. 4 Secrets that Make Marketers Revenue Drivers Ideas Built on Case Studies
  • 2. Peter  Mollins   VP  Marke)ng,     peter@knowledgetree.com  
  • 3. “Why  waste  our  life  in  fric3on   when  the  same  effort  can  be   turned  into  momentum?”   ~  Adapted  from  Frances  Willard  
  • 4. Marketing is more than setting the stage for Sales.
  • 5. Impressive Marketing Statistic? 60% of the buyer journey is complete before a prospect reaches sales Does that number seem right?
  • 6. X%  of  the  buyers  journey  is  complete  before  they  ever  contact   sales!     The  evidence  is  clear.    Nearly  75%  of  B2B  buyers  now  say  that   buying  from  a  website  is  more  convenient  than  buying  from  a   sales  representa)ve.    Further,   93%  say  that  they  prefer  buying  online  rather  than  from  a   salesperson  when  they’ve  decided  what  to  buy.    B2B   companies  that  wait  too  long  to  create  self-­‐serve  eCommerce   websites  risk  losing  share  to  pure  plays  and  omnichannel   compe)tors.     SolutionComplexity Buying Environment Guide MeServe Me Show Me Enlighten Me As complexity of solution and buying environment increase, the value of a sales person increases. Type of Salesperson
  • 7. SolutionComplexity Buying Environment Try and Buy Challenge Type of Sale Approach that is effective with buyers also changes.
  • 8. Challenging Demand Waterfall Marketing and Sales Marketing Sales
  • 9. Challenge 1: Complexity of Organizations The average B2B purchase encompasses 20 individuals. Source: Four Quadrant
  • 10. Aware   Engaged   Progressing   Challenge 2: Complexity of Messaging
  • 11. "The debate for a long time was whether it was the first touch or the last touch that was the most valuable…everything that participated in a sale gets a value.“ - Brandon Proctor, VP, Marketing, Build.com Challenge 3: Attributing Revenue for Focus
  • 12. So, now what, modern marketer? Back to the data.
  • 13. The top 10% of reps consistently close deals. What about the other 90%?
  • 15. Predic)ve   Automated Campaign-Based Outcome: Large numbers of MALs Outcome: Large numbers of MQLs Outcome: Large numbers of dealsPredictive
  • 16. I don’t waste time on prospects that aren’t going to convert. I just know when to apply pressure and when to back-off. You have to listen to their needs – spoken and unspoken – and respond well. How are top reps succeeding and how does marketing support them?
  • 17. Who   When   What   I don’t waste time on prospects that aren’t going to convert. I just know when to apply pressure and when to back-off. You have to listen to their needs – spoken and unspoken – and respond well.
  • 18. Secret 1: Predict Who to Connect WithList to target Accessing Contact Info Navigate to Right Person Wrong Person!
  • 19. Action Threshold Negative earnings report New VP Sales Hire Time Imperative Secret 2: Predict When to Connect
  • 20. Secret 3: Predict What to Say IndustryProduct Buyer Persona Primary Pain
  • 21. Case 1: “Hit ‘em in stride” “When we surveyed the sales team, one result really stood out. It was clear that sales teams were losing time looking for or re-creating content for prospects.” VP, Sales Operations
  • 22. Case 2: Internal Matters “We have new products and features being released constantly. So, it is important that sales teams have current messaging on hand.” Sr. Director, Sales Enablement
  • 23. Case 3: Action! “To get access to our most powerful marketing content, sales people used to have to look through email notifications or leave what they’re doing and search in a portal.” Director, Marketing Operations
  • 24. Who   When   What   Data Secret 4: It’s a Cycle
  • 25. Peter  Mollins   VP  Marke)ng,     peter@knowledgetree.com  
  • 26. 4 Secrets that Make Marketers Revenue Drivers Ideas Built on Case Studies