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Webinar - Overcoming the achilles heel of learning delivery

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KNOLSKAPE
KNOLSKAPE

In this exclusive webinar by KNOLSKAPE, senior facilitator Anand Thangaraj, who comes with over two decades of L&D experience, will unravel the myths of live virtual learning and talk about key best practices, leading to a stellar learner experience. Coverage: Enable two-way communication in the virtual classroom. Leverage commonly available virtual tools in your facilitation. Build relationships with participants for improved engagement. Manage styles of learners.

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Presented by Anand Thangaraj - Senior Facilitator, KNOLSKAPE Webinar: Overcoming the Achilles heel of learning delivery Mastering live virtual sessions KNOLSKAPE Welcomes you ©Copyright KNOLSKAPE 2019
Welcome to you ! I will be your virtual facilitator today Anand Thangaraj Senior Facilitator, Knolskape Solutions Bangalore, INDIA ©Copyright KNOLSKAPE 2019
Passion Education Profession About the facilitator : Anand Thangaraj ©Copyright KNOLSKAPE 2019
KNOWLEDGE ACTION SKILL Learning philosophy 1 3 2 ©Copyright KNOLSKAPE 2019
Webinar Agenda Theme Objectives and tone setting Engagement in Virtual environment Digital Quiz Q&A | Discussion Summary & Way forward ©Copyright KNOLSKAPE 2019
Objectives By the end of today’s session, you will be able to Gain insights on virtual learning engagement Identify challenges and tips to address them Prepare a road map to facilitation in a Digital world ©Copyright KNOLSKAPE 2019
It’s normal for audience to miss these • Be engaged, participate, share your thoughts • Avoid multitasking • Shut down disruptive applications like Outlook • Mute when not speaking / Unmute while you are speaking • Identify yourself before speaking • (if on mobile phone): Do not use the “Hold” button • Use chat feature for interaction, asking questions ©Copyright KNOLSKAPE 2019
Mobile Phones | Laptop usage Participation | Question Applause | Incentives Instead..Let’s get into an agreement ©Copyright KNOLSKAPE 2019
Our Engagement Platform ©Copyright KNOLSKAPE 2019
Step 1 Select the ‘join audio / start video’ option at the bottom of the screen Step 2 Select the ‘join using computer audio’ button OR Call In Option to preferred phone number Step 3 Select the ‘ Participant Tab’ at the bottom of the screen and then select the Unmute Button OR Mute / Unmute using phone How to use audio or video on Zoom™? ©Copyright KNOLSKAPE 2019
Step 1 Select the ‘Chat’ option at the bottom of the screen Step 2 To send the message to everyone – Select everyone from the drop down above the chat window. How to use chat option on Zoom™? ©Copyright KNOLSKAPE 2019
Your name One keyword that describes you Your current city Let’s break the ice ©Copyright KNOLSKAPE 2019
Glossary of Icons Concept shared by facilitator Activity done by participant Facilitated discussion ©Copyright KNOLSKAPE 2019
Pop-Quiz: Virtual Classrooms Source: atd _____________% of organizations uses virtual classrooms 66.7% ©Copyright KNOLSKAPE 2019
Virtual Learning Environment (VLE) Content Delivery Tools Communication Tools Process Tools Provide any example of “Virtual Learning” on chat box ©Copyright KNOLSKAPE 2019
Top challenges in Virtual Learning Let’s do a whiteboard activity ©Copyright KNOLSKAPE 2019
When Murphy’s Law strikes you Source: Brightside©Copyright KNOLSKAPE 2019
Recovering from disaster ©Copyright KNOLSKAPE 2019
The Digital Body Language According to Robert L. Montgomery “Some psychologists believe that the Voice is only second to Facial expressions in Influencing others” ©Copyright KNOLSKAPE 2019
The Digital Body Language Eye Contact Scanning Moving Planting Gestures Soft tone Loud tone Pause Fast pace Slow pace ©Copyright KNOLSKAPE 2019
Voice scorecard technique Example: Creating a sense of urgency, excitement Example: Compelling emotional triggers Example: Providing Instructions Example: Break out room discussions ©Copyright KNOLSKAPE 2019
Learn from Radio Jockeys ©Copyright KNOLSKAPE 2019
The road map begins here ©Copyright KNOLSKAPE 2019
24 The Halo Effect ©Copyright KNOLSKAPE 2019
25 Mix of learning domains ©Copyright KNOLSKAPE 2019
Mobile Phones | Laptop usage Participation | Question Applause | Incentives Total Recall: Your success depends here ©Copyright KNOLSKAPE 2019
http://kahoot.it Learning is Fun ©Copyright KNOLSKAPE 2019
Summary of Engagement Tips Set the rules of engagement Be a micro storyteller and leverage voice Create an effective audio environment Craft questions to which participants can effectively respond Identify participant cues Leverage support of a co-facilitator Create a checklist to manage the planning to execution ©Copyright KNOLSKAPE 2019
ChangeQuest Grandprix iLead CoachingBuild Your Business Trust Design ThinkingAgile Agility, Customer Centricity, Change Agility, Talent Dexterity, Continuous learning mindset Inbox Sales Sim Influencing, Collaboration, Change Management, Leading without authority Conflict Resolution, Analytical Thinking, Problem Solving, Decision Making Managing Performance, Retention, Talent Development, Assess Talent, Engagement Coaching, Talent Development, Feedback, Building Trust Building Trust, Building Relationships, Client Centricity Business Acumen, P&L Understanding, Competitor Analysis, Execution Excellence Innovation, Creativity, Problem solving, Customer centric solutioning Responsiveness, Delegation, Resolution Time , Prioritization, Customer Satisfaction Strategic Focus, Business Focus, Product Knowledge, Interpersonal Skills World’s Largest & Richest Library of Experiential Learning Products ©Copyright KNOLSKAPE 2019
To experience is to learn. Everything else is just information. We hope you enjoyed your learning Thank you for being great audience ©Copyright KNOLSKAPE 2019

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Webinar - Overcoming the achilles heel of learning delivery

  • 1. Presented by Anand Thangaraj - Senior Facilitator, KNOLSKAPE Webinar: Overcoming the Achilles heel of learning delivery Mastering live virtual sessions KNOLSKAPE Welcomes you ©Copyright KNOLSKAPE 2019
  • 2. Welcome to you ! I will be your virtual facilitator today Anand Thangaraj Senior Facilitator, Knolskape Solutions Bangalore, INDIA ©Copyright KNOLSKAPE 2019
  • 3. Passion Education Profession About the facilitator : Anand Thangaraj ©Copyright KNOLSKAPE 2019
  • 4. KNOWLEDGE ACTION SKILL Learning philosophy 1 3 2 ©Copyright KNOLSKAPE 2019
  • 5. Webinar Agenda Theme Objectives and tone setting Engagement in Virtual environment Digital Quiz Q&A | Discussion Summary & Way forward ©Copyright KNOLSKAPE 2019
  • 6. Objectives By the end of today’s session, you will be able to Gain insights on virtual learning engagement Identify challenges and tips to address them Prepare a road map to facilitation in a Digital world ©Copyright KNOLSKAPE 2019
  • 7. It’s normal for audience to miss these • Be engaged, participate, share your thoughts • Avoid multitasking • Shut down disruptive applications like Outlook • Mute when not speaking / Unmute while you are speaking • Identify yourself before speaking • (if on mobile phone): Do not use the “Hold” button • Use chat feature for interaction, asking questions ©Copyright KNOLSKAPE 2019
  • 8. Mobile Phones | Laptop usage Participation | Question Applause | Incentives Instead..Let’s get into an agreement ©Copyright KNOLSKAPE 2019
  • 10. Step 1 Select the ‘join audio / start video’ option at the bottom of the screen Step 2 Select the ‘join using computer audio’ button OR Call In Option to preferred phone number Step 3 Select the ‘ Participant Tab’ at the bottom of the screen and then select the Unmute Button OR Mute / Unmute using phone How to use audio or video on Zoom™? ©Copyright KNOLSKAPE 2019
  • 11. Step 1 Select the ‘Chat’ option at the bottom of the screen Step 2 To send the message to everyone – Select everyone from the drop down above the chat window. How to use chat option on Zoom™? ©Copyright KNOLSKAPE 2019
  • 12. Your name One keyword that describes you Your current city Let’s break the ice ©Copyright KNOLSKAPE 2019
  • 13. Glossary of Icons Concept shared by facilitator Activity done by participant Facilitated discussion ©Copyright KNOLSKAPE 2019
  • 14. Pop-Quiz: Virtual Classrooms Source: atd _____________% of organizations uses virtual classrooms 66.7% ©Copyright KNOLSKAPE 2019
  • 15. Virtual Learning Environment (VLE) Content Delivery Tools Communication Tools Process Tools Provide any example of “Virtual Learning” on chat box ©Copyright KNOLSKAPE 2019
  • 16. Top challenges in Virtual Learning Let’s do a whiteboard activity ©Copyright KNOLSKAPE 2019
  • 17. When Murphy’s Law strikes you Source: Brightside©Copyright KNOLSKAPE 2019
  • 19. The Digital Body Language According to Robert L. Montgomery “Some psychologists believe that the Voice is only second to Facial expressions in Influencing others” ©Copyright KNOLSKAPE 2019
  • 20. The Digital Body Language Eye Contact Scanning Moving Planting Gestures Soft tone Loud tone Pause Fast pace Slow pace ©Copyright KNOLSKAPE 2019
  • 21. Voice scorecard technique Example: Creating a sense of urgency, excitement Example: Compelling emotional triggers Example: Providing Instructions Example: Break out room discussions ©Copyright KNOLSKAPE 2019
  • 22. Learn from Radio Jockeys ©Copyright KNOLSKAPE 2019
  • 23. The road map begins here ©Copyright KNOLSKAPE 2019
  • 25. 25 Mix of learning domains ©Copyright KNOLSKAPE 2019
  • 26. Mobile Phones | Laptop usage Participation | Question Applause | Incentives Total Recall: Your success depends here ©Copyright KNOLSKAPE 2019
  • 28. Summary of Engagement Tips Set the rules of engagement Be a micro storyteller and leverage voice Create an effective audio environment Craft questions to which participants can effectively respond Identify participant cues Leverage support of a co-facilitator Create a checklist to manage the planning to execution ©Copyright KNOLSKAPE 2019
  • 29. ChangeQuest Grandprix iLead CoachingBuild Your Business Trust Design ThinkingAgile Agility, Customer Centricity, Change Agility, Talent Dexterity, Continuous learning mindset Inbox Sales Sim Influencing, Collaboration, Change Management, Leading without authority Conflict Resolution, Analytical Thinking, Problem Solving, Decision Making Managing Performance, Retention, Talent Development, Assess Talent, Engagement Coaching, Talent Development, Feedback, Building Trust Building Trust, Building Relationships, Client Centricity Business Acumen, P&L Understanding, Competitor Analysis, Execution Excellence Innovation, Creativity, Problem solving, Customer centric solutioning Responsiveness, Delegation, Resolution Time , Prioritization, Customer Satisfaction Strategic Focus, Business Focus, Product Knowledge, Interpersonal Skills World’s Largest & Richest Library of Experiential Learning Products ©Copyright KNOLSKAPE 2019
  • 30. To experience is to learn. Everything else is just information. We hope you enjoyed your learning Thank you for being great audience ©Copyright KNOLSKAPE 2019