This data brief breaks down the services provided by UH Manoa's campusHELP team during the month of March 2017. Information includes types of users, number of requests, service category and modes of communication.
1. Types of Users - March 2017
Alumni Community Faculty
Graduate Student Parent or Guardian Prospective Student
Staff Undergraduate Student
2%2%
40%40%
2%2%
1%1%
13%13%
24%24%
5%5%
14%14%
Avenues of Inquiry for Users - March 2017
campusHELP CRSC Email Main Line (Keller)
Personal Email Phone Walk-In
3%3%
3%3%
87%87%
0%0%
6%6%
0%0%
Service Areas Requested- March 2017
Academic Services Campus Operations Other
Research Student Services Workplace Issues
16%16%
6%6%
37%37%
1%1%
35%35%
6%6%
Total Number of Ticket Requests Solved by Month
January February March
Month (Ticket Solved)
#SolvedTickets
0
60
120
180
240
66
1313
238238
APRIL of Monthly Report 06/01/2017
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