This data brief breaks down the services provided by UH Manoa's campusHELP team during the month of April 2017. Information includes types of users, number of requests, service category and modes of communication.
1. Types of Users - April 2017
Alumni Community Faculty
Graduate Student Parent or Guardian Prospective Student
Staff Undergraduate Student
4%4%
36%36%
0%0%2%2%
15%15%
22%22% 3%3%
17%17%
Avenues of Inquiry for Users - April 2017
campusHELP CRSC Email Main Line (Keller)
Personal Email Phone Walk-In
2%2%
0%0%
95%95%
0%0%
2%2%
0%0%
Service Areas Requested- April 2017
Academic Services Campus Operations Other
Research Student Services Workplace Issues
14%14%
3%3%
27%27%
1%1%
51%51%
4%4%
Total Number of Ticket Requests Solved by Month
January February March April
Month (Ticket Solved)
#SolvedTickets
0
120
240
360
480
66 1313
238238
461461
APRIL of Monthly Report 06/01/2017
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