KMA, Global 360 and EndUserSharePoint.com invite you to an interactive webinar delving into the 2010 Global 360 Market Survey. The survey took an in-depth look at how 886 businesses are currently using Microsoft's SharePoint in the Enterprise.

1. Survey Results:
How Are Businesses
Using SharePoint?
Derek Weeks
Mark Miller
© 2010 Global 360, Inc. SharePoint in the Enterprise: Best Practices Survey 2010

2. #KMASP2010
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 2

3. 886 and You.
Thank You.
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 3

4. Next Question
First
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 4

5. Question
Are you currently using or
considering using SharePoint
within your organization?
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 5

6. Global 360 Survey Results
Considering SharePoint = 01%
Not considering SharePoint = 00%
Own SharePoint and are using today (2003) = 08%
Own SharePoint and are using today (2007) = 81%
Own SharePoint and are using today (2010) = 08%
Own SharePoint but do not have it deployed = 02%
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 6

7. Are you currently using or considering using
SharePoint within your organization?
2% 1% 0%
Considering SharePoint
8%
8%
Not considering SharePoint
Own SharePoint and are using
today (version 2003 or previous)
Own SharePoint and are using
today (version 2007)
Own SharePoint and are using
today (version 2010)
Own SharePoint, but have not
81% deployed
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 7

8. Tweet #KMASP2010
81% of companies who
own SharePoint use
2007
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 8

9. Next Question
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 9

10. Question
How widespread is the deployment
and usage of SharePoint within
your organization?
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 10

11. Global 360 Survey Results
Using within team site or
single SharePoint project site = 4.94%
Limited SharePoint sites or
departmental use (1 to 3) = 11.03%
Several departments
(4 or more) = 16.98%
Enterprise wide deployment
of SharePoint = 67.00%
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 11

12. How widespread is the deployment and usage of
SharePoint within your organization?
5%
Use within team or single
11% SharePoint project site
Limited SharePoint sites
or departmental use (1 to
17% 3)
Several departments (4
or more)
67%
Enterprise-wide
deployment of
SharePoint
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 12

13. Who has deployed SharePoint enterprise wide?
Insurance Government Manufacturing
42% 50% 88%
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 13

14. Tweet #KMASP2010
88% of manufacturers
who own SharePoint roll
out enterprise wide
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 14

15. Next Question
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 15

16. Question
How are you currently using, or
plan to use, your SharePoint
investment?
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 16

17. Global 360 Survey Results
Content Repository Only = 37.56%
Enterprise Content Management = 54.43%
Portal and Web Content Management = 66.01%
Document Workflow = 67.24%
Business Process Management = 55.91%
Custom Applications = 44.83%
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 17

18. How widespread is the deployment and usage of
SharePoint within your organization?
80.00%
70.00% 66.01% 67.24%
60.00% 54.43% 55.91%
50.00% 44.83%
40.00% 37.56%
30.00%
20.00%
10.00%
0.00%
Content Enterprise Portal & web Document Business Custom
repository content content workflow process Applications
only management management management
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 18

19. 1999 2003 2007 2010
What is SP vs 1) Search Collaboration
this thing? Fileshare 2) Manage Meta Data Share Across
3) Find ability Business
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 19

20. 37%
Content
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 20

21. Tweet #KMASP2010
37% use SharePoint
exclusively as a content
repository
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 21

22. 67%
Workflow
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 22

23. Tweet #KMASP2010
#1 CIO Priority:
Improving Business
Processes
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 23

24. Next Question
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 26

25. Question
What do you believe is the most
challenging issue with your
SharePoint implementation?
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 27

26. Global 360 Survey Results
Lack of intuitive, easy to use interface
for business users = 20.98%
Development time and effort required
to build business applications = 30.03%
Inability to manage multiple document
workflow = 3.74%
Limited real time reporting and analytics
on workflows or processes = 8.76%
Inability to manage role or skills based
work assignments = 6.03%
Other = 24.43%
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 28

27. What do you believe is the most challenging issue with your
SharePoint implementation?
35.00%
30.03%
30.00%
24.43%
25.00%
20.98%
20.00%
15.00%
10.00% 8.76%
6.03% 6.03%
5.00% 3.74%
0.00%
Lack of intuitive, Development Inability to Limited real- Inability to Ability to scale Other
easy-to-use time and effort manage time reporting manage role- or for high volume
interface for required to build multiple and analytics on skills-based of documents or
business users business document workflows or work users
applications workflows processes assignments
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 29

28. Dev Time
30%
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 30

29. The Big “Other”
Governance Knowledge/ End User
Experience with Adoption and
SharePoint Training
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 31

30. Tweet #KMASP2010
30% of users are
frustrated w/ default user
interface
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 32

31. The iGoogle Effect
Users, Community, Speed, and You
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 33

32. Next Question
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 34

33. Question
Which statement best represents
your opinion of the SharePoint
user application experience?
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 35

34. Global 360 Survey Results
SharePoint has a great user experience
out-of-the-box and is adequate for our needs = 18%
SharePoint user experience is somewhat adequate
but requires additional in-house design and development = 60%
SharePoint user experience is inadequate and requires
third party products and services to improve the
application interface = 8%
SharePoint user experience is inadequate but we don’t
have the time or resources to invest in improvements = 10%
User experience is not important = 0%
No opinion = 4%
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 36

35. SharePoint has a great user
experience out-of-the-box and is
adequate for our needs
8%
SharePoint user experience is
10% 0% somewhat adequate but requires
additional in-house design and
4% development
SharePoint user experience is
inadequate and requires third party
products and services to improve the
application interface
18% SharePoint user experience is
inadequate but we don’t have the
60% time or resources to invest in
improvements
User experience is not important
No Opinion
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 37

36. Needs
Needs
work Needs
work
I love it. work
Needs
work
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 38

37. Next Question
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 39

38. Question
What tools does your organization
primarily use for modeling/mapping
existing or new business
processes?
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 40

39. Global 360 Survey Results
None = 6%
Paper = 6%
PowerPoint, Word, Excel = 23%
Microsoft Visio = 55%
Business Process Management System (BPMS)
modeling tool = 7%
Business Process Analysis (BPA) tool = 3%
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 41

40. Tools used for modeling/mapping existing or new
business processes?
None
7% 3%
Paper
6%
6% PowerPoint, Word or Excel
55% Microsoft Visio
23% Business Process
Management System (BPMS)
modeling tool
Business Process Analysis
(BPA) tool
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 42

41. Familiar Tools
78%
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 43

42. Familiar tools…
55%
Microsoft
Visio
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 44

43. Next Question
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 45

44. Question
Of the documents stored and
managed within your SharePoint
repository, what percentage are
used or accessed as part of a
broader mission-critical business
process?
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 46

45. Global 360 Survey Results
None = 10.81%
1-25% = 38.47%
25-50% = 23.92%
50-75% = 17.72%
75-100% = 9.08%
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 47

46. 27%
Do You Trust it That Much?
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 48

47. Next Question
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 49

48. Question
How do you capture and
manage content within
SharePoint?
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 50

49. Global 360 Survey Results
Use SharePoint out-of-the-box = 69.20%
Custom develop any capture or management
requirements = 20.00%
Leverage third party products to capture docs into
SharePoint (such as KnowledgeLake) = 3.35%
Leverage third party products outside of SharePoint
(e.g. Filenet, Documentum, etc.) = 3.10%
Other = 4.26%
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 51

50. The average company with
1000 employees
generates over 7.2
million pieces of paper
in one year
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 52

51. Over 1 Million Docs
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 53

52. Next Question
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 54

53. Question
How do you expose legacy or
other application data to your
SharePoint users?
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 55

54. Global 360 Survey Results
Access data through a separate native
legacy/application interface = 31.00%
SharePoint Data is integrated into a different
system and pulled by users from that system = 9.00%
Access all legacy and new data through
a single, integrated user interface within SharePoint = 11.33%
External data is currently not available = 41.00%
Other = 7.67%
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 56

55. Exposing legacy or other application data?
Access data through a
separate native
7.67% legacy/application
interface
SharePoint Data is
31.00% integrated into a different
system and pulled by
users from that system
Access all legacy and
41.00% new data through a
single, integrated user
interface within
9.00% SharePoint
External data is currently
11.33% not available
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 57

56. Don’t Play the Dating Game with Your Users
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 58

57. Thank you.
Please go to the Global 360 sponsor table and
leave your business card or email address.
We’ll email you the Global 360
SharePoint Survey results and this
slide deck.
© 2010 Global 360, Inc. Survey Results: How are business using SharePoint? Slide 59