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Active Listening

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The Art of Listening
What is active listening? ,[object Object],[object Object],[object Object],[object Object]
Why is it important to listen? ,[object Object],[object Object],[object Object]
People can hear four times faster than others can talk, which gives a skilled listener time to sort matters
What Interferes with Listening? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
“We were given two ears but only one mouth. This is because God knew that listening was twice as hard as talking.” unknown
In active listening you will: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Active Listening Techniques ,[object Object],[object Object],[object Object],[object Object]
Encouragement ,[object Object],[object Object],[object Object],[object Object]
Restating ,[object Object],[object Object],[object Object],[object Object]
Reflecting ,[object Object],[object Object],[object Object],[object Object]
Summarizing ,[object Object],[object Object],[object Object],[object Object]
When the Emotion is Directed at YOU…. ,[object Object]
If you really want to listen, you will act like a good listener. Good listeners are like good catchers because they give their speakers a target and then move that target to capture the information that is being sent.

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Active Listening

  • 1. The Art of Listening
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  • 4. People can hear four times faster than others can talk, which gives a skilled listener time to sort matters
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  • 6. “We were given two ears but only one mouth. This is because God knew that listening was twice as hard as talking.” unknown
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  • 14. If you really want to listen, you will act like a good listener. Good listeners are like good catchers because they give their speakers a target and then move that target to capture the information that is being sent.