Proven Recipes for Designing Highly Adoptive Portals #collab365
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No one starts a project with the intent of building an ugly intranet. We always have good intentions to build the best communication and collaboration portal the company has ever seen. We ensure that executives and end users are involved to design and implement from a portal based on their experience. What ends up happening? Portals are built with too many links to content or even stale content, images that take too long to load or are generic. You even had good intentions to leverage many features and perhaps some are even using it. What you typically find is that after the initial buzz of the launch, adoption fails. Why is that? If that sounds like what you recently went through, then attend this session to learn the strategies and implement them tomorrow. Learn the key principles in building innovative solutions that are simple but capture user’s attention and increase adoption.
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Proven Recipes for Designing Highly Adoptive Portals #collab365
- 2. #1 REASON FOR FAILURE? #1 reason for failed projects - investments typically stop at launch
- 3. ITERATE TO REAP MORE REWARDS No one intends to build ugly portals. Involve users but iterate after launch
- 4. FINDING A BALANCE WITH GOVERNANCE IS HARD Change Management is hard but so critical. #StartEarly
- 5. TRADITIONAL INTRANETS ARE DEAD What worked before might not work now. Be open to change.
- 6. EXPERIENCES ECONOMY Everything we do is to improve experiences and increase value
- 7. RESULTS ARE DRIVEN BY STRATEGIES Proven strategies to help you design beautiful portals
- 8. KANWAL KHIPPLE My twitter handle is @kkhipple, and I work at . SPEAKER | AUTHOR | OFFICE 365 MVP
- 10. 80% Internal ESNs won’t achieve intended benefits due to lack of leadership 650m Lost productivity due to in- effective IT projects
- 11. Give executives an opportunity align their vision to specific goals LEADERS DEFINE A VISION
- 12. Are they needed? How do you lead other leaders. EXECUTIVE BUY-IN
- 13. Stakeholder Workshops • 2 day workshop • 5-12 Stakeholders • Discuss their biggest pain points • Alignment of their Strategic Goals • How to drive ROI • Commitment and scheduled follow ups
- 15. Effective Requirement Gathering UX Strategies EFFECTIVE REQUIREMENT GATHERING How to effectively run requirement gathering workshops
- 16. Biggest Factors in Low Adoption? • Not letting your employees be a part of the journey • Asking for feedback too early • Executives are not part of the conversation
- 19. Innovators Early Adopters Early Majority Late Majority Laggards Show off late Exclusive Preview Widespread communication – generate buzz Make it easier(reduce features) Refine based on earlier adoption lessons Pilot Access Showcase employees Executive’s Communication Low-risk Give control over how & when Let them experiment Recruit Champions Help & Support Talk to current adopters No commitment trial
- 20. REAL WORLD ADOPTION ACTIVITIES & MORE… Find great ideas for driving adoption in our latest book http://improveit.how/book
- 21. THE PLAYBOOK Make your workshops engaging, exciting and non-traditional.
- 22. Personae USER CENTERED DESIGN Start any project with getting a better understanding of the target audience
- 23. UNDERSTAND THE AUDIENCE What does your target audience think and feel, see, hear, say and do?
- 24. Reading and answering emails 28% Searching and gathering information 19% Communicating and collaborativey internally 14% Role-specific tasks 39% FOCUS DRIVEN PORTALS Does your portal need to be able to meet all requirements?
- 25. Risks?PRIORITIZE REQUIREMENTS Make your workshops engaging, exciting and non-traditional.
- 26. ALIGN REQUIREMENTS TO BUDGETS Capture, prioritize and categorize your requirements
- 27. CREATIVE WORKSHOPS Allow your stakeholders to visualize what they think is the end result
- 28. Build experiences that delight EFFECTIVE UX STRATEGIES
- 29. Why Invest? • Deliver a user-centered design • Empower employees • Increases adoption • Improves team collaboration / productivity
- 30. Real reason to be social #collab365
- 32. Content is like Water
- 34. PERSONALIZE USING THE OFFICE GRAPH Search based or machine learning based portals are the future
- 35. Results as you type – ability to get results immediately without going to the search results page Images to classify type of result. People, documents, FAQs, etc.
- 37. Surface targeted content via #hashtag Dynamically surface user generated content How to start?
- 39. Look to the Office 365 NextGen portals for inspiration LEVERAGE NEXTGEN PORTALS
- 41. SIMPLIFY CONTENT AUTHORING Deliver solutions that enable others to submit content easily
- 42. PROVIDEUSERSA DEFAULTCONTEXT- AWAREEXPERIENCE Give users the control on what they want to see.
- 44. @RHARBRIDGE DOWNLOAD THE WHEN TO USE WHAT IN OFFICE 365 ENTERPRISE USER GUIDANCE WHITEPAPER! It goes into much greater depth and can be found at WhenToUseWhat.com
- 45. @RHARBRIDGE My twitter handle is @kkhipple, and I work at . SPEAKER | AUTHOR | OFFICE 365 MVP Thank You! Organizers, SponsorsandYouformakingthispossible. 25+SharePointPresentationsAt Slideshare.Net/kkhipple WhenToUseWhatWhitepaper WhenToUseWhat.com ImproveItBook.. ImproveIT.How/Book Office365SuccessCenter.. Success.Office.Com Message Me On LinkedIn or Email kanwal@2toLead.com
Hinweis der Redaktion
- Do you know how much time, resources and funds go into the launch of a rocket Space Shuttle program cost about US$170 billion (2008 dollars) through early 2008; the average cost per flight was about US$1.5 billion.
- No one starts a project with the intent of building an ugly intranet. We always have good intentions to build the best communication and collaboration portal the company has ever seen. We ensure that executives and end users are involved to design and implement from a portal based on their experience.
- What ends up happening? Portals are built with too many links to content or even stale content, images that take too long to load or are generic. You even had good intentions to leverage many features and perhaps some are even using it.
- I thought I’d warn
- How many reports have stated that success is driven by leadership? How to get executives engaged early and ensuring they don’t get in the way
- Executives are critical. Show reliance / importance of executives being what holds the project’s success. Bottom of the triangle. Chain to bind all chains. One ring to rule them all
- What happens when executives linger around all the time? You get an executive who hovers. Depends the project go there. Everyone else stops talking and starts listening. Agreeing to what the executive has to say. That doesn’t mean we give executives what they want.
- Image of Gamestorming book
- opportunity to raise the productivity of interaction workers 1/3 of our week is spent on reading, replying and managing email
- Risks It starts with ppl
- What UX strategies are effective in delivering intuitive user experiences http://www.slideshare.net/DigitalWorkplaceGroup/31-intranet-homepage-design-examples-with-screenshots?related=1
- The foundation of crowdsourcing is built on trust. Trust the crowd. Social amplifies voice and choice Great culture attracts great employees Whose taller - Ryan Reynolds (winner) or ryan gosling? In reality, the intranet has had the biggest impact on social features. Not mobile As employees become more connected, they’ve had Social is about unlocking conservations and providing more context Instead of having conversations on a one ot one basis via email Your going to get much more value if those discussions are open. As the context is richer Ownership is the other aspect of social success
- KANWAL Bruce Lee had a great quote “ empty your mind, be formless, shapeless like water Now you put water in a cup, it becomes the cup; You put water into a bottle it ... This important to consideration when you are considering content and your targeted user experiences
- Keeping an eye on search history, and targeting content based on that Keeping an analytics, and providing content that people are searching What are some of the actions based on the portal http://7hgxbv.axshare.com/#p=home
- KANWAL