How to respond to the ever-increasing demand for powerful and integrated solutions that support users' needs across their digital workplace and beyond. Leveraging Office 365 means that you have access to entirely new ways of building solutions faster than ever before. The best part? It's not just IT that can build these great solutions!
INT303 Beyond The Intranet Digital Workplace Apps, Solutions n Bots #365EDUCon
1. How to respond to the ever-increasing demand for powerful and
integrated solutions that support users' needs across their digital
workplace and beyond. Leveraging Office 365 means that you
have access to entirely new ways of building solutions faster than
ever before. The best part? It's not just IT that can build these
great solutions!
BEYOND THE INTRANET:
DIGITAL WORKPLACE APPS,
SOLUTIONS & BOTS
INT303
2. SPEAKER | AUTHOR | SUPER GOOD LOOKING
KANWAL KHIPPLE, CEO
@kkhipple
bit.ly/linkedinkk
2014 2015
3. SPEAKER | AUTHOR | SUPER SANTA WHITE BEARD
KANWAL KHIPPLE, CEO
@kkhipple
bit.ly/linkedinkk
2014 2015
4. 90+ slides
100+ SharePoint Presentations @ Slideshare.Net/kkhipple
Intranets w/ Office 365 Whitepaper @ Office365Intranets.com
Message Me On LinkedIn or Email Kanwal@2toLead.com
5. Users recognize that OneDrive for Business, Microsoft Teams and SharePoint have their place
Where stuff will
live tomorrow Teams-Connected Sites
For Collaboration
Intranet
For Communication
OneDrive
For Personal Use
Where stuff
lives today
Intranet File Shares etc.
6. Ensuring you have a governance model in place to guide users what sites they should create
Company
+
Hub Site
Team site Communication site
Team site
Division
Team
8. It can’t just be regional, departmental and corporate news on your homepage anymore. You need to
think about how you will surface team and project news.
Surface news from
communities other
than Corporate news
9. When building a custom components factor in OOTB experiences
Custom
navigation
leverages Graph
API
Custom News
component like
OOTB Highlight
component
10. Submit Story button
empowered many to
submit their success
stories
Success Stories were
featured and CEO
personally thanked the 1st
set of submissions
Building champions in an organization starts by encouraging and sharing failures
11. Enabling your champions and leaders to contribute
Give employees opportunity
to ask the CEO and
Leadership key questions
12. INTRANET STRATEGY…
As an organization you need to ensure that you
build a great foundation and focus on the right
areas
EMPLOYEE
ENGAGEMENT
GOVERNANCE`
16. I want to be able to select and manage my followed communities so that I can view the activities that
are most relevant to me.
Users can follow
and unfollow
communities
17. Apply your brand within SharePoint
Empower site
owners to create
their own themes
to encourage
personalization
19. Ensuring that users are following the communities that are relevant to them.
WELCOME TO THE NEW AND
IMPROVED Intranet!
Use the ‘Follow’ feature at the top of
Intranet’s sites to include news and
events from these sites in your view of
the homepage news and events.
Ok, I’m ready to start following…
MAKE IT SIMPLE
20. Introduce users to getting around
with the help of handy coachmarks
or learning bubbles.
Coaching users to ensure they are getting the most of the solution
21. There are patterns and approaches today that can be used to bring your key experiences directly into the
Teams experience, so users don’t have to go somewhere else.
22. There are patterns and approaches today that can be used to bring your key experiences directly into the
Teams experience, so users don’t have to go somewhere else.
23. Ability to present data or integrate with existing applications
Company News
Expense Report
Task List
24. Leverage SharePoint Framework and build solutions that support SharePoint and Microsoft Teams
Build extensions to Viva
Connections dashboard
25. Many solutions allow you to get both the directory experiences while also supporting the
request management needs that many organizations have today.
Every org over a
certain size needs
something like
this. You don’t
have to build it.
Directoy solution that allows
users to create (or request)
spaces and navigate spaces
more effectively.
Improve
Satisfaction
26. Experiences that allow the end user to easily browse to what they need
When to Use
Allows users to filter by one
primary refiner via simple
buttons
Simple design leverages out of
the box web parts
Suitable for lower volumes of
content which is easily
accessible by even unfamiliar
end users
Suitable for content that resides
in a single Document Library
Suitable for a targeted
application
Filter by primary vertical
using a list web part with
dynamic filtering
enabled.
Document Library to
surface all policies that
reacts dynamically to
filtering
28. When provisioning spaces connect them based on your IA and provisioning process. Example
change Outlook Conversations link to the Team. This is defaulted moving forward.
Linking is still a
reliable and easy
way to integrate.
29. When people want to see information in one place we would build, buy and implement
solutions. IT leads this and the approach takes time.
Build Business
Case
Secure Budget
(On Promise Of
Value)
Analyze Systems,
Needs &
Approach
Design Optimal
Solution
Build Solution
Test Solution (QA
& Then
Production)
Document
Deployment
Deploy Solution
(QA & Then
Production)
Deliver Value
Get Feedback
(Often As A
Separate Motion)
Past
30. We optimize for MVP and iterative improvement today. Accelerating IT’s ability to integrate
faster and deliver value sooner.
Present
Secure Budget
(On Promise Of
Immediate Value)
Build Business
Case
31. Arguably this is made much better by improvements in development patterns, as well as a
reduction in complexity of deployment/risks.
Present
33. Client Side
Web Parts
Cloud
Services
The new model accelerates development considerably as we can deliver more tailored value
faster, and often avoid server side delays or complexity.
Present
34. Now it doesn’t just need to be IT who is meeting integration needs. O365 Connectors, Flow,
Team Tabs, 3rd Party solutions, all accelerate time to value.
Present
35. power automate allows organizations and individuals to automate workflows that integrate
with existing SaaS services and business apps that users rely on today.
Present
36. Now it doesn’t just need to be IT who is meeting integration needs.
Future
37. Using the connectors built in, or by using a simple sync model you can connect systems and
reduce clicks, or tie processes/data together.
Present
Supported Via 3rd Party
38. • Priya needs to coordinate onboarding for a new employee
• She wants to have all departments involved and coordinated to complete the onboarding
• The process should be repeatable and automated for all onboardings.
GOAL: ensure employees have access to the latest and greatest information to bring their full
potential forward.
40. An approval task is sent to Bryan’s new
manager, Alexa to confirm new employee
information is accurate and continue with the
process.
An approval request message is sent with new onboarding details for review
41. An approval is sent to the supervisor to review onboarding request data
58. • Carrie wants to provide a reservation for the resident lounge to an employee while away from her desk.
• Carrie needs to get additional information from an Assistant Manager.
• Carrie needs to capture the employee information and close the sale.
Carrie is a leasing consultant.
59. Retrieve information in a central location
Finds Resident Lounge Information
Confirms room availability
62. Nearly 20% of companies have already deployed chatbots in the workplace, with an
anticipated 57% by 2022. Our hubs need to be more intelligent/interactive.
64. Whether you are sourcing content from an existing list or building it from scratch, its fairly
easy to build a KB using QnA Maker - https://www.qnamaker.ai
65. From supporting new employees getting onboarded to ensuring common HR questions are
handled, identify your key group
66. Build a simple power automate that answers questions based on confidence
67. If the confidence is lower than 70% then we can email to HR for approval
68. When you are looking to implement a single bot experience across multiple departments
69. Helps companies to find out the employee engagement and retention by analyzing
employee sentiment.
• Give me the facts for client …
• Tell me the recent sales for client …
• Set up a new client for …
• Find me a parking spot.
• Find me petrol/a hotel/a print shop.
• Recommend a lunch location.
• Tell the client that I’m close.
• Give me the traffic alerts.
• Find me the best order for today’s
visits.
• Share this presentation with the
client.
• Add a reminder for one week.
• Check the stock levels of …
• Register a new sale.
• Record the mileage for this trip.
• How are my sales targets?
• Tell me the latest intranet news.
• What do I need to approve?
70. Bot’s and interactions with artificial intelligence doesn’t always have to be through a bot
interface. Suggesting answers (automating Q&A) is a much better starting point for most.
Improve
Satisfaction
71. Put knowledge and expertise to work
Microsoft Viva Topics helps people put knowledge to work,
using AI to surface expertise in the apps they use every day.
Viva Topics automatically organizes content across apps and
teams with built-in security and compliance features.
72. Identification
Use AI to reason over your organization’s data
and automatically identify, process, and
organize content.
Automatically identify topics
Recognize common topics across content and
conversations, organize information, and
generate topic pages.
Find related topics
Discover and display complementary topics
and expertise from across sources.
Turn content into knowledge
Curation Discovery
demo
73. Identification
Improve topics by combining AI and human
expertise.
Automatically build topic pages
Create topic pages and topic cards using
suggested definitions, related content,
relevant conversations, and expertise.
Curate topics
Cultivate knowledge using your experts and
AI to refine topic pages.
Organize knowledge
Curation Discovery
demo
74. Identification
Automatically display topic cards across
Microsoft 365 apps to discover knowledge in
the context of your work.
Let knowledge find you
Show topic highlights and display topic cards in
any Microsoft 365 app.
Find topics anywhere
Give people the knowledge they need anytime,
anywhere by using Search to discover topics.
Make knowledge easy
to discover
Curation Discovery
demo
80. Support how team’s collaborate and communicate across your digital workplace
81. COMMUNICATION
COLLABORATION
PRODUCTIVITY
Groups Teams
• TIP follow the office 365 roadmap (roadmap.office.com)
• TIP follow the techcommunity (https://techcommunity.microsoft.com)
• TIP major release every 2 years
• TIP 4 minor releases every year
• TIP build a visual roadmap of product features
YOUR ROLE AS A PRODUCT MANAGER
You managing a product not a set of projects
82. INNOVATION BENEFITS ARE MORE INTERESTING…
Continually improving experiences, continuous rollout of new capabilities, continued integration
with more technologies, and much more. (https://roadmap.office.com)
83. As we unearth requests, we will align them based on priority and business value
CORE
COMPONENTS
CONTENTS
2018 Q1 Q2 Q3 Q4
R1 R2
OFFICE 365
BETA PILOT
TOP NAVIGATION
SOLUTION FRAMEWORK
INFORMATION ARCHITECTURE
OOTB BRANDING RESPONSIVE DESIGN
INFORMATION ARCHITECTURE
PAGE LAYOUTS
HOME PAGE
TOP NAVIGATION
FOOTER
HERO SLIDER
EMPLOYEE SPOTLIGHT
STAFF DIRECTORY
RESPONSIVE DESIGN
SPOTLIGHT PAGES
SITE DESIGNS HUB SITES PAGE TEMPLATES? ???
84. The more we work digitally the more what we do is captured. With AI improvements we can
better understand how to work better, smarter, and more optimally.
85. The more we work digitally the more what we do is captured. With AI improvements we can
better understand how to work better, smarter, and more optimally.
91. It goes into much greater depth and can be found at Office365Intranets.com
92. My twitter handle is @kkhipple and I work at
Thank You!
Organizers, Sponsors and You for making this possible.
50+ SharePoint Presentations @ Slideshare.Net/kkhipple
When to Use What Whitepaper @ WhentoUseWhat.com
Intranets w/ Office 365 Whitepaper @ Office365Intranets.com
External Sharing w/ Office 365 Whitepaper @ Office365Extranets.com
and more!
Message Me On LinkedIn or Email Kanwal@Khipple.com
SPEAKER | AUTHOR | SUPER GOOD LOOKING
How to respond to the ever-increasing demand for powerful and integrated solutions that support users' needs across their digital workplace and beyond. Leveraging Office 365 means that you have access to entirely new ways of building solutions faster than ever before. The best part? It's not just IT that can build these great solutions!
Germans are very competitive and do not usually collaborate naturally,
Germany - the culture in Germany values formality, neatness and strong work ethic. Typically very competitive so they do not usually collaborate naturally.
Ghana – as a hierarchical society, people are given respect based on age, wisdom, experience, wealth or position. So they expect people that are leaders to make the decision for the entire group. Younger staff members will not challenge superiors.
Abu Dhabi - Culture is very much mixed with religion in Abu Dhabi. Many of the rules that are followed are based on Islam. The rules regarding modesty and strong gender segregation. This does not help collaboration between genders. An example is having Emirati employees in a room and only women were allowed to attend. Much more structured than anywhere else.
China - They place a high value on education and hard work. There is always a competitive drive to succeed. Very similar to the United States but it is considered impolite to question superiors. We need to break the silence mindset, once the interaction happens it will be incredibly valuable.
Japan - culturally, Japanese users are more open to experimenting which leads to higher degrees of collaboration. Have seen much higher adoption rates
Users will use SharePoint ‘follow’ feature to subscribe to the activity they want to see in the activity feeds.
Assumption is that all users will automatically ‘follow’ all of the Admin Departments.
If user does not set their preferences, they see all activities by default.
Setting a preference does not exclude user from seeing those activities if they navigate to that specific community site.
Do not want people to be able to ‘unfollow’ what we have set for them
Do
Priya opens a custom form built with PowerApps and SharePoint to start the onboarding process by providing basic information for Bryan.
At this point, a flow in power automate receives the initial data from Priya and starts the onboarding process.
Conceptual but with screen shots of doc -> Email -> options for yes/no -> approved doc
Once the account is created, a series of tasks can be configured to:
Schedule onboarding training events
Send emails on schedule based on employee start date to provide information on the first day, first week, and so forth to keep the employee supported though the process.
These tasks are organized into buckets per department for easy identification
Each person assigned a task will perform their requested activity and mark the task as complete.
Carrie is finishing her shift, as she leaves, comes across a customer
Rosco asks about rates for conference rooms and roof lounge as he is planning a company event and this location seems to be a great choice for his employees.
What can Carrie do to meet or exceed client expectations?
Carrie opens up the SharePoint app on her phone. Here, she will access conference room information stored on a list, sorts the information by room capacity and is able to provide the customer with an option for a large conference room.
She then opens the link to more information regarding the room and checks availability on the room’s calendar, the room is available for the dates Rosco requested.
Ralph asks about local laws and restrictions for serving alcohol in the event.
Carrie, being new to the role is not sure how to respond so he opens Yammer and posts a question on the “Assistant Managers” group.
Melissa, the, assistant manager promptly looks at the message and replies that a license is required, providing a link to a document that details the steps to follow.
The client is thrilled with the quick response and is eager to move forward.
Microsoft Viva Insights helps people and business thrive with data-driven, privacy-protected insights and recommendations to improve productivity and wellbeing.
The Viva Insights app measures how employees use their time. These measures get served up in a dashboard view for individuals and managers. Microsoft claims the information gets aggregated and depersonalized in the view seen by management. The Insights app for use in Teams is now available at the preview stage, Microsoft indicated.
The Insights app pulls data from Microsoft 365 services, but it also will work with other non-Microsoft software products.
"Microsoft Viva Insights uses data and signals from Microsoft Teams, Outlook, and other Microsoft 365 apps and services, but managers can also access data from an existing ecosystem of collaboration tools and services, including Zoom, Slack, Workday, and SAP SuccessFactors," the announcement explained.
Microsoft additionally announced a preview of LinkedIn's Glint solution with the Microsoft Power BI dashboard, which is an internal integration of sorts since Microsoft owns LinkedIn. This integrated Glint solution is available now as a preview in Viva Insights, but just for Microsoft's Workplace Analytics customers.
The Viva Insights app seems very similar to Workspace Analytics, which also measures employee time, but Microsoft's announcement had referred to them as two products.
Future additions to the Viva Insights app will include "personal wellbeing experiences, including a virtual commute, an integration with Headspace for meditation and mindfulness, and an integration with Microsoft Viva Learning," Microsoft explained. Those additions will arrive "in the coming months.“
https://techcommunity.microsoft.com/t5/microsoft-viva-blog/microsoft-viva-insights-helps-people-nurture-wellbeing-and-be/ba-p/2107010