1 What is RTM? 2 How and why did RTM evolve? 3 What is essential for successful RTM?
RTM is social
And it’s important to realize that, because the industry is now being weighted towards media, specifically paid media SOCIAL RTM
Because organic reach has fallen through the floor SOCIAL RTM
Which in turn has driven the push for branded content marketing SOCIAL RTM
The ‘viral’ holy grail: Twitter presents the only remaining opportunity for effective viral - read: organic, AKA ‘free’ - social media marketing. SOCIAL RTM
The three branches of ‘real-time’ social media: One-on-one engagement: SOCIAL RTM
“Prepared” Marketing: SOCIAL RTM
And true RTM: Brands adding value to a cultural conversation by reacting to the unforeseen in a timely manner. SOCIAL RTM
Wildcard: Snapchat Live & Stories SOCIAL RTM SANS Institute @SANSInstitute
RTM’s short rise to prominence
February 3, 2013, 8:38pm ET BLACKOUT AT THE SUPERBOWL! SOCIAL RTM
And on…millions and millions of free media impressions SOCIAL RTM
A year on — SOCIAL RTM Super Bowl 2014 No unifying, dynamic storyline to react to One year to put into place process & procedure Overwhelming desire to recapture that lightning in bottle
Brands become nothing more than color commentators SOCIAL RTM
And they start talking to one another SOCIAL RTM
Since then, the best of RTM has been nimble brands responding creatively to the
What goes into a successful piece of RTM?
Common Threads of Success: Listen… know how to monitor at scale Trust… and understand your brand Empower… a small team Be Confident… in your creativity SOCIAL RTM
#1 : KNOW THYSELF • Know your brand inside & out • Know your audience • Understand platform capabilities • Understand implications of success and failure SOCIAL RTM
#2 : DEFINE YOUR PROCESS • Less is more. • Who is responsible. • What are their objectives? • What are their legal or brand guidelines? • That’s it. SOCIAL RTM
#3: START LISTENING • Understand what is being said around you. • Be present. • How should I listen? SOCIAL RTM
The War Room SOCIAL RTM
The Other War Room SOCIAL RTM
KNOW YOUR AUDIENCE
1. SOCIAL REAL-TIME MARKETING: WHY IT’S
BECOME THE LAST RECOURSE IN THE AGE
OF PAY-TO-PLAY SOCIAL MEDIA
ANDY WHITE, DIRECTOR OF SOCIAL STRATEGY, SPROUT SOCIAL
3. Thue is the Kissmetrics Webinar Wizard and
Marketing Ops Manager. Before joining forces with
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THUE MADSEN
Marketing Operations Manager, Kissmetrics
@ThueLMadsen
Andy is the man who provides strategy for Sprout and
its customers. Before life at Sprout, his team
transformed Audi of America into the world’s most
engaged social brand. Always accessible via
Snapchat, except when golfing.
ANDY WHITE
Director of Social Business Strategy, SproutSocial
@white
10. Which in turn has driven the push for branded content marketing
SOCIAL RTM
11. The ‘viral’ holy grail:
Twitter presents the only remaining
opportunity for effective viral - read:
organic, AKA ‘free’ - social media
marketing.
SOCIAL RTM
12. The three branches of ‘real-time’ social media:
One-on-one engagement:
SOCIAL RTM
22. A year on —
SOCIAL RTM
Super Bowl 2014
No unifying, dynamic storyline to react to
One year to put into place process & procedure
Overwhelming desire to recapture that lightning in
bottle
27. Common Threads of Success:
Listen… know how to monitor at scale
Trust… and understand your brand
Empower… a small team
Be Confident… in your creativity
SOCIAL RTM
28. #1 : KNOW THYSELF
• Know your brand inside & out
• Know your audience
• Understand platform capabilities
• Understand implications of success and
failure
SOCIAL RTM
29. #2 : DEFINE YOUR PROCESS
• Less is more.
• Who is responsible.
• What are their objectives?
• What are their legal or brand guidelines?
• That’s it.
SOCIAL RTM
30. #3: START LISTENING
• Understand what is being said around
you.
• Be present.
• How should I listen?
SOCIAL RTM
33. KNOW YOUR AUDIENCE
MEGAN RITTER
Salesforce
“ Brands have to have a deep understanding
of their customer base. A marketer cannot
deliver the right message to the right
customer at the right time if she doesn't
know precisely what her customers want
and need
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35. ANDY WHITE
Director of Social Business Strategy, SproutSocial
@white
andy@sproutsocial.com
THUE MADSEN
Marketing Operations Manager, Kissmetrics
@ThueLMadsen
tmadsen@kissmetrics.com
Questions?