SlideShare ist ein Scribd-Unternehmen logo
1 von 1
Downloaden Sie, um offline zu lesen
Problem 3. (36 points) Managing and Estimating Delays. AUzons customer call center schedules
12 call agents between 1pm and 2pm to answer customer calls. On average, it takes 12 minutes
to handle a call on the average with standard deviation of 10 minutes. Calls come in every 1.1
minute on average with a standard deviation of 1.5 minutes during this period.
a) (5 points) What is the capacity of the call center for this period in calls per hour?
b) (5 points) What is the minimum number of call agents to strictly handle the demand for this
period? Show your work!
c) (6 points) What is the average time a customer spends in the system in minutes?
d) (6 points) What is the average total number of customers at the call center either waiting or
talking to call agent?
e) (6 points) What is the probability that the customer call center is idle?
f) (8 points) At most, how many call agents should be scheduled for this period to keep the
utilization of the call center at least at 70%?
NOTE: SHOW ALL YOUR WORK. USE 4 DECIMAL PLACES IN ALL CALCULATIONS.

Weitere ähnliche Inhalte

Mehr von kishorchelani123

Problem Given a list of parts pairs and their cost, the components.pdf
Problem Given a list of parts pairs and their cost, the components.pdfProblem Given a list of parts pairs and their cost, the components.pdf
Problem Given a list of parts pairs and their cost, the components.pdf
kishorchelani123
 
primer banco de seguridad de cleveland La tasa de crecimiento de F.pdf
primer banco de seguridad de cleveland La tasa de crecimiento de F.pdfprimer banco de seguridad de cleveland La tasa de crecimiento de F.pdf
primer banco de seguridad de cleveland La tasa de crecimiento de F.pdf
kishorchelani123
 
Presentaci�n oral Hoja de trabajo ��Qui�n soy yo� Una presentaci�n .pdf
Presentaci�n oral Hoja de trabajo ��Qui�n soy yo� Una presentaci�n .pdfPresentaci�n oral Hoja de trabajo ��Qui�n soy yo� Una presentaci�n .pdf
Presentaci�n oral Hoja de trabajo ��Qui�n soy yo� Una presentaci�n .pdf
kishorchelani123
 

Mehr von kishorchelani123 (20)

Problema 1 RrQq est� acoplado a rrqq D�nde R = Nariz Redonda.pdf
Problema 1 RrQq est� acoplado a rrqq D�nde R = Nariz Redonda.pdfProblema 1 RrQq est� acoplado a rrqq D�nde R = Nariz Redonda.pdf
Problema 1 RrQq est� acoplado a rrqq D�nde R = Nariz Redonda.pdf
 
Problem Suppose we already have the following E-R diagram for Gran.pdf
Problem Suppose we already have the following E-R diagram for Gran.pdfProblem Suppose we already have the following E-R diagram for Gran.pdf
Problem Suppose we already have the following E-R diagram for Gran.pdf
 
Problem Given a list of parts pairs and their cost, the components.pdf
Problem Given a list of parts pairs and their cost, the components.pdfProblem Given a list of parts pairs and their cost, the components.pdf
Problem Given a list of parts pairs and their cost, the components.pdf
 
Problem 2Samuel Corporation purchased the following assets from Ha.pdf
Problem 2Samuel Corporation purchased the following assets from Ha.pdfProblem 2Samuel Corporation purchased the following assets from Ha.pdf
Problem 2Samuel Corporation purchased the following assets from Ha.pdf
 
Problem 11.5 Using the ZipGeography data table (from dcData), answe.pdf
Problem 11.5 Using the ZipGeography data table (from dcData), answe.pdfProblem 11.5 Using the ZipGeography data table (from dcData), answe.pdf
Problem 11.5 Using the ZipGeography data table (from dcData), answe.pdf
 
PROBLEM 13C�6 Net Present Value Analysis Including Income Taxes [LO.pdf
PROBLEM 13C�6 Net Present Value Analysis Including Income Taxes [LO.pdfPROBLEM 13C�6 Net Present Value Analysis Including Income Taxes [LO.pdf
PROBLEM 13C�6 Net Present Value Analysis Including Income Taxes [LO.pdf
 
Prior to the advent of Keynesian economic policy (using changes in g.pdf
Prior to the advent of Keynesian economic policy (using changes in g.pdfPrior to the advent of Keynesian economic policy (using changes in g.pdf
Prior to the advent of Keynesian economic policy (using changes in g.pdf
 
Problem 1 FACTS Atwood Inc. has the following items related to its b.pdf
Problem 1 FACTS Atwood Inc. has the following items related to its b.pdfProblem 1 FACTS Atwood Inc. has the following items related to its b.pdf
Problem 1 FACTS Atwood Inc. has the following items related to its b.pdf
 
Priscilla has two bags of candies. The first bag contains 8 cookie-p.pdf
Priscilla has two bags of candies. The first bag contains 8 cookie-p.pdfPriscilla has two bags of candies. The first bag contains 8 cookie-p.pdf
Priscilla has two bags of candies. The first bag contains 8 cookie-p.pdf
 
print(2+112(5+4)).pdf
print(2+112(5+4)).pdfprint(2+112(5+4)).pdf
print(2+112(5+4)).pdf
 
primer banco de seguridad de cleveland La tasa de crecimiento de F.pdf
primer banco de seguridad de cleveland La tasa de crecimiento de F.pdfprimer banco de seguridad de cleveland La tasa de crecimiento de F.pdf
primer banco de seguridad de cleveland La tasa de crecimiento de F.pdf
 
Privacy watchdogs have long been concerned about location tracking. .pdf
Privacy watchdogs have long been concerned about location tracking. .pdfPrivacy watchdogs have long been concerned about location tracking. .pdf
Privacy watchdogs have long been concerned about location tracking. .pdf
 
Preguntas Verdadero Falso (Cap11) (2 puntos cada uno) 1. La co.pdf
Preguntas Verdadero  Falso (Cap11) (2 puntos cada uno) 1. La co.pdfPreguntas Verdadero  Falso (Cap11) (2 puntos cada uno) 1. La co.pdf
Preguntas Verdadero Falso (Cap11) (2 puntos cada uno) 1. La co.pdf
 
Presented is Violet Company�s Contribution Income StatementVIOLET.pdf
Presented is Violet Company�s Contribution Income StatementVIOLET.pdfPresented is Violet Company�s Contribution Income StatementVIOLET.pdf
Presented is Violet Company�s Contribution Income StatementVIOLET.pdf
 
Prepare a Sample Budget for the work items and activities renovation.pdf
Prepare a Sample Budget for the work items and activities renovation.pdfPrepare a Sample Budget for the work items and activities renovation.pdf
Prepare a Sample Budget for the work items and activities renovation.pdf
 
Presentaci�n oral Hoja de trabajo ��Qui�n soy yo� Una presentaci�n .pdf
Presentaci�n oral Hoja de trabajo ��Qui�n soy yo� Una presentaci�n .pdfPresentaci�n oral Hoja de trabajo ��Qui�n soy yo� Una presentaci�n .pdf
Presentaci�n oral Hoja de trabajo ��Qui�n soy yo� Una presentaci�n .pdf
 
Prepare the General Journal Entry2. The $450,000 note payable to a.pdf
Prepare the General Journal Entry2. The $450,000 note payable to a.pdfPrepare the General Journal Entry2. The $450,000 note payable to a.pdf
Prepare the General Journal Entry2. The $450,000 note payable to a.pdf
 
Prepare asientos de diario para registrar las siguientes actividades.pdf
Prepare asientos de diario para registrar las siguientes actividades.pdfPrepare asientos de diario para registrar las siguientes actividades.pdf
Prepare asientos de diario para registrar las siguientes actividades.pdf
 
Pregunta Las estaciones de radio y televisi�n actuales, as� como .pdf
Pregunta Las estaciones de radio y televisi�n actuales, as� como .pdfPregunta Las estaciones de radio y televisi�n actuales, as� como .pdf
Pregunta Las estaciones de radio y televisi�n actuales, as� como .pdf
 
Pregunta 83 Mercados secundarios A. funcionar como un lugar par.pdf
Pregunta 83 Mercados secundarios A. funcionar como un lugar par.pdfPregunta 83 Mercados secundarios A. funcionar como un lugar par.pdf
Pregunta 83 Mercados secundarios A. funcionar como un lugar par.pdf
 

Kürzlich hochgeladen

Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in DelhiRussian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
kauryashika82
 
Activity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdfActivity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdf
ciinovamais
 

Kürzlich hochgeladen (20)

Unit-IV- Pharma. Marketing Channels.pptx
Unit-IV- Pharma. Marketing Channels.pptxUnit-IV- Pharma. Marketing Channels.pptx
Unit-IV- Pharma. Marketing Channels.pptx
 
Understanding Accommodations and Modifications
Understanding  Accommodations and ModificationsUnderstanding  Accommodations and Modifications
Understanding Accommodations and Modifications
 
Accessible Digital Futures project (20/03/2024)
Accessible Digital Futures project (20/03/2024)Accessible Digital Futures project (20/03/2024)
Accessible Digital Futures project (20/03/2024)
 
Key note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdfKey note speaker Neum_Admir Softic_ENG.pdf
Key note speaker Neum_Admir Softic_ENG.pdf
 
Micro-Scholarship, What it is, How can it help me.pdf
Micro-Scholarship, What it is, How can it help me.pdfMicro-Scholarship, What it is, How can it help me.pdf
Micro-Scholarship, What it is, How can it help me.pdf
 
Asian American Pacific Islander Month DDSD 2024.pptx
Asian American Pacific Islander Month DDSD 2024.pptxAsian American Pacific Islander Month DDSD 2024.pptx
Asian American Pacific Islander Month DDSD 2024.pptx
 
Unit-V; Pricing (Pharma Marketing Management).pptx
Unit-V; Pricing (Pharma Marketing Management).pptxUnit-V; Pricing (Pharma Marketing Management).pptx
Unit-V; Pricing (Pharma Marketing Management).pptx
 
Third Battle of Panipat detailed notes.pptx
Third Battle of Panipat detailed notes.pptxThird Battle of Panipat detailed notes.pptx
Third Battle of Panipat detailed notes.pptx
 
PROCESS RECORDING FORMAT.docx
PROCESS      RECORDING        FORMAT.docxPROCESS      RECORDING        FORMAT.docx
PROCESS RECORDING FORMAT.docx
 
Mixin Classes in Odoo 17 How to Extend Models Using Mixin Classes
Mixin Classes in Odoo 17  How to Extend Models Using Mixin ClassesMixin Classes in Odoo 17  How to Extend Models Using Mixin Classes
Mixin Classes in Odoo 17 How to Extend Models Using Mixin Classes
 
2024-NATIONAL-LEARNING-CAMP-AND-OTHER.pptx
2024-NATIONAL-LEARNING-CAMP-AND-OTHER.pptx2024-NATIONAL-LEARNING-CAMP-AND-OTHER.pptx
2024-NATIONAL-LEARNING-CAMP-AND-OTHER.pptx
 
Application orientated numerical on hev.ppt
Application orientated numerical on hev.pptApplication orientated numerical on hev.ppt
Application orientated numerical on hev.ppt
 
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
TỔNG ÔN TẬP THI VÀO LỚP 10 MÔN TIẾNG ANH NĂM HỌC 2023 - 2024 CÓ ĐÁP ÁN (NGỮ Â...
 
psychiatric nursing HISTORY COLLECTION .docx
psychiatric  nursing HISTORY  COLLECTION  .docxpsychiatric  nursing HISTORY  COLLECTION  .docx
psychiatric nursing HISTORY COLLECTION .docx
 
SOC 101 Demonstration of Learning Presentation
SOC 101 Demonstration of Learning PresentationSOC 101 Demonstration of Learning Presentation
SOC 101 Demonstration of Learning Presentation
 
Dyslexia AI Workshop for Slideshare.pptx
Dyslexia AI Workshop for Slideshare.pptxDyslexia AI Workshop for Slideshare.pptx
Dyslexia AI Workshop for Slideshare.pptx
 
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in DelhiRussian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
Russian Escort Service in Delhi 11k Hotel Foreigner Russian Call Girls in Delhi
 
Activity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdfActivity 01 - Artificial Culture (1).pdf
Activity 01 - Artificial Culture (1).pdf
 
How to Create and Manage Wizard in Odoo 17
How to Create and Manage Wizard in Odoo 17How to Create and Manage Wizard in Odoo 17
How to Create and Manage Wizard in Odoo 17
 
On National Teacher Day, meet the 2024-25 Kenan Fellows
On National Teacher Day, meet the 2024-25 Kenan FellowsOn National Teacher Day, meet the 2024-25 Kenan Fellows
On National Teacher Day, meet the 2024-25 Kenan Fellows
 

Problem 3. (36 points) Managing and Estimating Delays. AUzon�s custo.pdf

  • 1. Problem 3. (36 points) Managing and Estimating Delays. AUzons customer call center schedules 12 call agents between 1pm and 2pm to answer customer calls. On average, it takes 12 minutes to handle a call on the average with standard deviation of 10 minutes. Calls come in every 1.1 minute on average with a standard deviation of 1.5 minutes during this period. a) (5 points) What is the capacity of the call center for this period in calls per hour? b) (5 points) What is the minimum number of call agents to strictly handle the demand for this period? Show your work! c) (6 points) What is the average time a customer spends in the system in minutes? d) (6 points) What is the average total number of customers at the call center either waiting or talking to call agent? e) (6 points) What is the probability that the customer call center is idle? f) (8 points) At most, how many call agents should be scheduled for this period to keep the utilization of the call center at least at 70%? NOTE: SHOW ALL YOUR WORK. USE 4 DECIMAL PLACES IN ALL CALCULATIONS.