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Digital Fluencies: 

A Story of Trials & Triumph
December 13,2016 kimeke@upenn.edu
Once upon a time, a long, long time ago, you landed in a magical place.
A magical place called Penn Libraries - one of the 

oldest academic research libraries in the country.
Where you had the good fortune to work w/amazing librarians!
Librarians who were dedicated, hard-working & consummate helpers.
You observed that they were so tireless in their support of
faculty & students that they were stretched very thin.
?? ?
Furthermore, your conversations w/people outside the library
suggested that they didn’t know the magical things happening inside.
You wondered, “How could such a dynamic & vibrant place be so
misunderstood?” How did others not see what you saw?
They saw weeds. Old notions. Outdated ideas & services. 

What was going on?
You pondered. And at this fortuitous moment, you & I met.
A+
I couldn’t help you answer all of your questions, but I could give
you a window into our instruction. We taught a LOT of workshops.
A
unique
sessions
per semester50
300sessions/yr
Canvas Office Hours
Canvas Basics
Assessment and Grading in Canvas
Respondus Browser
BlueJeans Video and Web Conference
Introduction to Google Apps
Google Analytics for Social Media
LinkedIn for Undergraduates
Introduction to APIs: Flickr and Tumblr
NVivo
NVivo Advanced Queries
NVivo for Literature Reviews
Maker Space Event: Calendar Planning
Introduction to 3D Printing
Intro to SketchUp
Intro to solidworks
Introduction to Latex
Introduction to Matlab
Differential and Integral calculus with Matlab
PowerPoint Basics
Audio and Video in PowerPoint
Prezi
Excel Basics
Excel Charts
Excel Formulas and Functions
Excel Pivot Tables
Excel office hours
Unexpected Discovery: Serendipity in the Research
Process
Controlling Scholarship: Using Copyright
Making Your Research Discoverable: Metadata,
Scholarly Commons,Academia.edu and
Researchgate
Faculty Active Learning Showcase: Increasing
Student Engagement Across the Disciplines
Engaging Students Through
Technology Lightning Round 2015
Using Metadata in Digital Humanities
Research More Effectively
Creating and Describing an Online
Exhibit Using the Omeka Platform
Early Books Collective
Tableau for Data Visualization
Simple Mapping Tools
ArcGIS Basics
Synthesizing Sources in a Research
Paper
The Editing and Revising Process
Reasoning and Peer Review
Zotero
RefWorks
Ready,Set. Succeed: Unpacking your
last exam
WordPress Basics
WordPress Advanced
iBooks Author
Editing Audio for Videos with Adobe
Audition
Publishing with Adobe InDesign
Adobe Illustrator Basics
iMovie 10
Video Editing with Adobe Premiere
Pro
You thought, “Maybe all of this teaching was wearing people out.”
And there were 2 other things you noticed at that time: 

(1) Reports on literacies + (2) Penn Libraries Strategic Plan
ACRL, IFTF, JISC, NMC, 

Educause , MacArthur
https://goo.gl/MkVYVU
“We will expand our focus…to
embrace a wide spectrum of
digital proficiencies that
everyone needs in order to be
successful in our changing
environment.”
“Think ‘library’ and programs to
build digital and information
fluency will also come to mind.”
You recommended we use fluencies as a 

way to organize & prioritize workshops.
The good news? NMC Horizon Report 2015 identified 

Improving Digital Literacy as a “solvable Challenge!”
The bad news? No agreed upon definitions, standards, curriculum,
goals, platforms, or tools. We would have to create our own.
1,000
miles
And thus began our modest journey of a thousand miles…
Wide net
Slow thinking
Concepts & skills
You wisely encouraged us to be expansive in our thinking, 

take our time, and focus on concepts (not tools).
We followed your advice & held brainstorming 

sessions with people in & out of the library
Define in “kindergarten language”
We collectively created a “cheat sheet” to serve as a 

common language for talking & thinking about fluencies
Collective analysis & brainstorming Designing workshop series
Cutting fluencies
Aligning to platforms
Critiquing definitions
Connecting to services
We were ruthless. Our colleagues were more so!
Make no mistake: This was difficult, frustrating work.
Only the hardiest among us survived.
It was a 2-year labor of love.
And then something interesting started to happen…
We started to see fluencies everywhere!
?
Let’s look @ 3 ex. of new services that SEEMED disconnected…
It’s a big info universe out there…
1
VIDEO CLIP & SCREEN CAP & PULL QUOTE
“Most of the time 

I ended up using
things like Google
Scholar because I
wasn’t given any
direction for the
research.”
We partnered w/faculty to create media to support
research in their courses & disciplines.
Examples Beyond Research Paper
3D models &
physical prototypes
Maps
Comics &
infographics
Data set
analysis
Service
learning
Online or 

in-class debates
There is no limit to creative ways to teach info lit concepts!
Hechtman Recording Studio
2We have a recording studio. In the library!
SightDeck
Open to all
Staff support Free-of-charge
Class of ’65 Collaborative Classroom
• 5 round tables
rolling chairs
• Projector per table
• 360o writable walls
3We support active learning methods, research, faculty, & students.
“The work we do ahead
of time prepares us to
more efficiently and
effectively put our
ideas together as a
group…”
This has led to new faculty development opportunities & cmmty events.
Fluencies as
organizing
principle
Over time, fluencies have become a way to prioritize, organize &
communicate our events, instruction, consults, platforms, & services.
! Info

Literacy
Media Literacy
Digital

Pedagogy
We can explain how combos of spaces, services, & workshops all connect 

to larger topics. It helps provide a holistic picture in a simple way.
People outside the library are starting to understand what we do,
why, & how we can help them in new & exciting ways!
And, our fabulous librarians can direct their own professional
development interests & activities in ways that are manageable.
We can’t thank you enough for your help!
Offered new series for each fluency
Group debrief 12.15
New marketing
Repurpose new formats
I T E R A T E
Here’s where we are now. We’d love to partner w/you 

or hear if you do something similar.
tinyurl.com/digital-fluencies digital-fluencies.kimeke.org
Thank you! kimeke@upenn.edu
Reports Cited
NMC Horizon Report 2014 - Higher Education Edition
https://www.nmc.org/publication/nmc-horizon-report-2014-higher-education-edition/
NMC Horizon Report 2015 - Higher Education Edition
https://www.nmc.org/publication/nmc-horizon-report-2015-higher-education-edition/
Framework for Information Literacy for Higher Education
(ACRL,2016)
http://www.ala.org/acrl/standards/ilframework
JISC Developing Digital Literacies (2014)
https://www.jisc.ac.uk/guides/developing-digital-literacies
Penn Libraries’ Strategic Plan
https://project.library.upenn.edu/confluence/display/libstratplan/Welcome
Confronting the Challenges of Participatory Culture:
Media Education for the 21st Century 

(MacArthur Foundation,2009)
https://mitpress.mit.edu/books/confronting-challenges-participatory-culture
Future of Work Skills 2020 Report 

(Institute for the Future,2011)
http://www.iftf.org/futureworkskills/
From Educational Institutions to Learning Flows
(Institute for the Future,2013)
http://www.iftf.org/our-work/global-landscape/learning/from-educational-
institutions-to-learning-flows-map/
CC-licensed images
https://www.flickr.com/photos/yourbartender/1260995338/
https://flic.kr/p/tJadb
https://flic.kr/p/5mLR6N
https://flic.kr/p/L9ki7H
https://www.flickr.com/photos/momono/429636711/
https://www.flickr.com/photos/essemw/2461503725/
https://flic.kr/p/ocZPQX
https://www.flickr.com/photos/jessmercer/14890341883/
https://www.flickr.com/photos/widdershins/3970530869/
https://flic.kr/p/9Xt9MP
https://www.flickr.com/photos/jdhancock/5342232908/
https://www.flickr.com/photos/srnejo/11973177354/
https://www.flickr.com/photos/-elleinad-/322841373/
https://www.flickr.com/photos/petroleumjelliffe/71356050/
https://www.flickr.com/photos/eraphernalia_vintage/3428367357/
https://www.flickr.com/photos/shi3andra/4367177627/
https://www.flickr.com/photos/valeriebb/5629950641/
https://www.flickr.com/photos/94006243@N08/15406751218/
https://www.flickr.com/photos/jeffkrause/7292606362/

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