Written by Kavit Haria and distributed by InsiderInternetSuccess.com Visit www.insiderinternetsuccess.com for more free videos, training and webinars to help you build a business online that supports who you are, the people you serve and the lifestyle you love.

1. Seven Core Values
That Guide Our Work
www.InsiderInternetSuccess.com
Inspired by Greatness.

2. A work in progress.
• As with everything, this document is a work in progress.
• Last update: 23 April 2013

3. Our 7 Core Values
• Make every interaction count
• Be humble
• Delight through service
• Be easily approachable
• Constantly pursue never-ending improvement
• Make the user journey effortless and speedy
• Less is more

4. 1. Make every interaction count
• Every human is on this planet to add value.
• Every interaction was destined to be.
• Treat the customer as if we had just one customer.
• Each interaction is an opportunity to inspire + grow.
• Be genuine and intentional.
• Success is in the details of the experience.

5. 2. Be humble
• Count your blessings to have each customer.
• Listen more than you speak.
• Appreciate that each customer is unique + valuable.
• Treat the customer how you want to be treated.
• Being humble is not thinking less of yourself; it is thinking of
yourself less.
• It’s okay to make mistakes, as long as you learn from them.

6. 3. Delight through service
• Make every interaction a delightful ‘moment of truth’.
• Try to resolve any problem or issue in one interaction.
• Send surprises + gifts to wow the customer.
• Go the extra mile.

7. 4. Be easily approachable
• Most people don’t like asking questions, out of shyness or fear,
so let customers know you’re here for them, all the time.
• Provide multiple methods for easy access.
• Have as little hurdles as possible for your customer to reach
you. “Leave the door open!”
• Give each customer that “one customer” feel.
• Be a cheerleader for your customer’s goals and dreams.

8. 5. Constantly pursue never-
ending improvement
• Dedicate yourself to learning and growing every single day.
• Contemplate on a thought for the day.
• Inspire the customer with new ideas to push them ahead.
• Apply what you learn, with speed.

9. 6. Make the user journey
effortless and speedy
• Give the customer what they want, as fast as possible.
• Try to resolve any problem or issue in one interaction.
• Load the site as fast as possible.
• Make training fun, easy-to-digest, and simple-to-apply.
• Destroy overwhelm, forever.

10. 7. Less is more
• Focus on clarity = focus on success.
• The simpler you can make the communication, the faster the
results will come.
• Truly serve the customer by destroying overwhelm.
• Say it in fewer words.
• The cleaner and simplistic look is the attractive look.

11. About Insider Internet Success
• If you want to build an online business that supports who you are,
the people you serve and the lifestyle you desire, we can help.
• We believe entrepreneurs can change the world, one business at a
time, one customer at a time.
• We offer web-based coaching + mentoring programs, as well as
implementation workshops to help you create your online business.
• Founded by Kavit Haria in 2009.
• Get free resources at www.InsiderInternetSuccess.com
• Book a free Strategy Session to discuss your goals with online
business at www.InsiderInternetSuccess.com