1. Information Technology Infrastructure Library
(ITIL) Service Framework
Data Center Operations Review
(866) 787‑3271
D ATA C ENTER S ER V I C ES
Data Center Consulting
Facility
Data Center Planning & PreDesign
Data Center Power & Cooling
Systems Analysis
Data Center Feasibility Consulting
Data Center Project Cost Estimating
Data Center Site Assessment
Data Center Availability
& Risk Assessment
Data Center Computational Fluid
Dynamic Services
Technology Master Format Planning
Data Center Site Selection
Data Center Real Estate
Business Continuity &
Disaster Recovery
Data Center Relocation
Evaluation & Planning
Data Center Owners Representation
Thermography Assessment Service
Data Center Energy Usage
Assessment Service
Data Center Energy Efficiency
Assessment Service
Data Center Facility Business
Strategy Consulting
Data Center Renovation
Information Technology
Business Continuity & Disaster
Recovery Assessment Services
Data Center Virtualization
Strategies & Assessments
Data Center Optimization Evaluation
Data Center Relocation
Evaluation & Planning
Data Center Consolidation
Evaluation & Planning
IT Technology Roadmap Planning
Data Center Routing and Switching
Planning & Feasibility
Data Center Server
Planning & Feasibility
Data Center Storage Area Network
(SAN) and Data Protection
Planning & Feasibility
Data Center
Design & Engineering
Facility
Architectural / Engineering
Design Services
Communications & Data Cabling
Design Services
Network Operations Center (NOC)
Design Services
Information Technology
Applications Development
Network & Security Design Services
Server (KVM) & Serial (Console)
Access Systems Design Services
Data Center Routing and Switching
Design Services
Data Center Server Design Services
Data Center Storage Area Network
(SAN) and Data Protection
Design Services
Network Security Design Services
PBX / VoiceoverIP Design Services
Data Center
Products
Search By Manufacturer
Search By Solution
Data Center
Construction
Design/Build Construction
Bid & Specification Construction
General Contracting
Construction Management
Contractor Management
Data Center
Commissioning
Delivery & Rigging Coordination
Data Center Relocation
Coordination & Implementation
Data Center
Implementation
Data Center Relocation
Data Center Operations & Maintenance Service by PTS Data Center Solutions, Inc.
Home Data Center Operations & Maintenance
Data Center Operations & Maintenance
All data center designs are judged by their ability to provide continuous operations for the network services they support. When
construction of the data center is complete, data center operations & maintenance begins. PTS provides outsourced data center
operations and maintenance services and solutions to support data center managers. These services may include comprehensive operational
management and regular scheduled maintenance for all facility supporting infrastructure and assets or, simply, preventive maintenance for
specific assets in the data center.
PTS’ Data Center Operations & Maintenance services serve as the final phase in the progression of the data center project process
and data center lifecycle.
Data Center Operations
PTS Data Center Operations support is a holistic approach to data center operations which pulls from best practices gained from the
Information Technology Infrastructure Library (ITIL) framework for service operations. The approach considers seven processes and
functions related to complete data center operational management:
1. Service Operation Practices: Scope of Operational Support and
Analysis Processes and Functions and How Operational Support and
Analysis Activities Support the Service Lifecycle
2. Event Management Process: Process to Support Data Center Events,
Event logs, Changes including Policies, Principles, Process Activities,
Methods, Triggers, Inputs, and Outputs
3. Incident Management Process: Process to Support Data Center
Incidents such as outages, equipment loss including Policies, Principles,
Triggers, and Techniques for recovery
4. Problem Management Process: Handling of Identified Problems or
Issues within the data center including root cause analysis, comprehensive
fixes, improvements, and knowledge library inputs for future problem
resolution.
5. Request Fulfillment Process: Approach to handle end user,
organization requests for moves, adds, or changes to infrastructure within
the data center
6. Access Management Process: Process for server, application,
database, and physical access to the data center and its assets for end
users.
7. Service Desk Function: Provides a support organization with rules and responsibilities for service support to end users
PTS has a long history of providing data center operational support to clients. Our data center operations support staff have many years of
data center operational experience and have comprehensive ITIL training to provide best practices approaches for data center operational
support. We also have data center consulting experts to manage operational budgets and help determine best course of action in terms of fix
versus replace for data center assets.
Back to the Top
Data Center Maintenance
PTS offers a Data Center Managed Maintenance Service to ensure reliable
operation of the critical systems installed. Since we designed and built your facility or
have built many similar facilities, we have a thorough understanding of all data center
facility supporting infrastructure systems used today. Therefore, our management and
field technicians are in the best position to provide superior service and data center
operations support.
A comprehensive service plan is specifically designed to provide preventive
maintenance, reliable 24/7 emergency service and corrective service for the data
center. PTS will manage the plan directly with PTS technical resources or through our
selected service affiliates and will contract directly with each supplier of the described
services.
A PTS Service Coordinator
will be responsible for:
Included in the service plan
(as applicable):
Develop an annual preventive maintenance
schedule
Coordination and tracking of all service visits
Physical site inspecting
Review of invoices for additional services
Review of all service reports
Resolution of service issues
Data center cleaning
Air conditioning equipment
Rackbased air handling equipment
Building HVAC
UPS & Batteries
Static switching equipment
Free standing & rackbased power distribution
equipment
Power & data cable physical inspection
Infrared power connection scanning
Generator and automatic transfer switch
equipment
Fire suppression & detection equipment
Sprinkler systems
Coordination & communications is accomplished through PTS’ customized Data Center
Maintenance Management Software (DCMMS) solution which was designed to provide
comprehensive maintenance management for data center facility assets. PTS understands
the only acceptable level of downtime is zero. Your job performance and our reputation
depend on it.
P TS D ATA C ENTER
P R OJ EC T S L I D ES H OW
C OM P U TER R OOM
S ER V I C ES
Computer Room Design Firm
Computer Room Planning
& PreDesign
Computer Room Design
Computer Room
Air Conditioning Specialists
Computer Room Cooling Systems
Computer Room Custom HVAC
Computer Room Fire Protection
Computer Room Flooring
Computer Room Monitoring
S ER V ER R OOM &
NETWOR K R OOM
S ER V I C ES
Server Room Planning & PreDesign
Server Room Design
Server Room
Air Conditioning Specialists
Server Room Cooling Systems
Server Room Raised Floor
Network Room Availability
D ATA C ENTER
ED U C ATI ONAL
R ES OU R C ES
PTS Data Center Project Process
NetworkCritical Physical
Infrastructure
Intelligent Data Center Solutions
Help with High Density Cooling
Data Center Consolidation
Data Center Moving Made Simple
How to Achieve a Dark Data Center
Data Center Cooling Challenges
Data Center Cooling Renovation
PTS Project References
Data Center Colocation Services
PTS White Paper Library
Data Center Floor Planning
Data Center Architecture
PTS Data Center Design Blog
PTS Data Center Solutions, Inc. Home PTS Blog About Us Contact Us News/Events Careers Request Info Site Map
February 19, 2015 PTS' Peter Sacco featured in CRN's 2015 Top 20 Data Center Designers and Builders ### PTS UPCOMING EVENTS ### June 10, 2015 PTS Invites you to Telx's Marketpl
Data Center
Consulting
Data Center
Design & Engineering
Data Center
Products
Data Center
Construction
Data Center
Commissioning
Data Center
Implementation
Data Center
Monitoring & Control
Data Center
Operations & Maintenance