This document provides an overview of chapter 14 from a textbook on controlling productivity, quality, and safety. It begins with learning objectives for the chapter, which cover explaining concepts like productivity, quality control, and safety regulations. It then discusses topics like measuring and improving productivity, the history and tools of quality control like flowcharts and control charts, and the supervisor's role in quality and safety. Graphics include charts showing productivity growth and injury rates by industry. The overall document serves as instructional material on controlling key business operations.