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serena bcs defence information 2014 incident management devops release management itil problem management change control value defence info 2013 data kevin parker releaase management "release management" "kevin parker" serena software it service management conference itsmf defence it meetings requirements management business analysts iiba

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serena bcs defence information 2014 incident management devops release management itil problem management change control value defence info 2013 data kevin parker releaase management "release management" "kevin parker" serena software it service management conference itsmf defence it meetings requirements management business analysts iiba