Exceptional Leadership : Be the Uncommon Leader:

1. Exceptional Leadership
Be the Uncommon Leader!
Keshav Tripathy
K h Ti h

2. Agenda
Are you a Boss or a Leader?
Laws of Leadership and Mentoring
Uncommon Leader Traits
Set your goals now - Build the
Team
Historical Ages
Su
Summaryay

3. Presentation Goals/Non-Goals
P t ti G l /N G l
Audience Knowledge
Management Experience
Goals
Examine Key Areas of Necessary
Knowledge
Get Attendees to Reflect on these Areas
Provide Some General Reminders
Non-Goals
Non Goals
Covering Technical Information

4. The BLUR in our Industry
One more product to learn…
On more language to learn…
g g
One more interface to figure out…
One more error to figure out…
4

5. Are you a Boss or a Leader?
“You can’t move people to action
until you move them with
emotion. The heart comes 5
before the head.”

6. Boss or Leader ???
Easier to be a Boss Easier to be a Leader
Stress Vision/Perspective
Burnout Balance
Crisis Management Discipline
Putting out Fires Control
Few Crises
6

7. Laws of Leadership
L fL d hi
Results of Ti i
R lt f Timing
Wrong action / wrong time = Disaster
Right action / wrong time = Resistance
Wrong action / right time = Mistake
Right action / right time = Success
“One of the costs of leadership are your
own rights. As responsibility grows,
you lose the right to think about 7
yourself.”

8. How they became Leaders
Natural Gifting 10%
Crisis 5%
Influenced by a Leader 85%
“A leader is the one who climbs the
tallest tree, surveys the entire
situation, and yells, ‘Wrong Jungle!”’
Stephen Covey 8

9. A Mentor’s Influence
f
Influence a child - influence a life
Influence a parent - influence a family
Influence an employee - influence a company
Influence a leader - influence all that they lead
Take 5 years and mentor 12 people who mentor
12 people who mentor 12 who mentor 12 who
p p
mentor 12 who mentor 12 and you have
influenced 3 Million people!
Mentor 120 in this manner and you will affect 3 9
trillion!

10. Your ideal Mentor - FYI
Honest with you
A model for you
Committed to you
Open and transparent
A teacher
Believes in your potential
Will help y define y
p you your dream & turn it to reality
y
Successful in your eyes
Open to learn from you as well as teach you
Willing to stay on YOUR agenda not theirs 10

11. Ideal Protégé - FYI
Easy to believe in
Natural to like & spend time with
p
Easy to keep helping - Like family
Teachable & Self-Motivated
Respects/Admires you
Comfortable with and to you
Knows their mentor is not perfect
Someone who will or won t make it without
won’t
you 11

12. Uncommon Leader Traits:
How to Really Succeed
Knowledge
Unselfishness Moral Courage
Initiative Tact
Integrity
Enthusiasm Respect
Humility Loyalty
L l
Fortitude Self Control
Physical Courage
12

13. How to Really Succeed
Physical Courage Moral Courage
Knowledge g Tact
Integrity Unselfishness
y y
Loyalty Respect
p
Self Control Humility
Enthusiasm Initiative
Fortitude
Ask Yourself: “What would person_xyz do in
this it ti ?”
thi situation?”
13

14. Integrity
“Oil and t th are b
d truth bound t come t th surface
d to to the f
at any time.”
Honesty that stands the test of time
A lifetime to gain and a moment to lose
Business accepted or honest
A short term gain for a long term loss
Integrity is weighed heavier than other
attributes.
“Discipline yourself, and others won't need to.” 14

15. Moral C
Courage
“A well beaten path may not lead in the right
A
direction.”
Standing up for what is right when it is
uncomfortable to do so.
Can cross friendship lines
Usual indicates a failure to understand
the differing feelings of another.
“In the end we will not remember the words of
In end,
our enemies, but the silence of our friends” – 15
ML King Jr.

16. Physical C
Courage
“Success usually comes to those that are too busy
to be looking for it.” - Henry David
Thoreau
Tenacity of mind and body through adversity
Technology moving at a blistering pace
A lack of supply in the IT industry
The survivors gain more than success.
“If you are going through hell keep going” - Churchill
If hell, going
16

17. Self C
S f Control
“When a person burns with anger or
When
frustration; It is their cue to be silent.”
The workload increases / the days are
longer
As h
A the web bb becomes the b l fi ld the
h battlefield, h
stress will only increase.
The team with self control will make the
upcoming bend in the road.
“If everything seems under control you’re just not going fast
control,
enough.” - Mario Andretti 17

18. Self Control -Withdrawals or Deposits
Withdrawals
Withdrawal Deposit
Disrespect/Discourteous Kind
Never saying you’re sorry Apologizing
Criticizing/Humiliating
C iti i i /H ili ti Loyal t th
L l to those
not present
Not keeping commitments Following
Follo ing
through
Hold gr dges
grudges Forgiving
Forgi ing
18

19. Enthusiasm
“One person with Enthusiasm makes the
One
majority.”
Often the difference between the success
and failure of a team.
Paint a picture that the team desperately
p p y
desires to achieve.
Leaders understand what motivates each
individual f h
i di id l of the team.
“I think there is a world market for maybe 5
computers.”
- Thomas Watson, IBM Chairman ‘43
19

20. Enthusiastic Meetings:
Key is to Refine Meetings
Invite only the people necessary for the
meeting
Purpose / Agenda
Preparation
Remain Focused on Goals
Clarify Actions(Who/When)
Timeliness (Start/End on Time)
Time Limits
Schedule meetings at convenient times
Schedule meetings with enough lead time
Someone responsible for meeting
Sleep

21. Refine Meetings - Keys
Statistics
Average 7-10 meetings per week
Many do not know why attending
50% unproductive
25% do not apply to attendees
Determine the cost of your meetings
What is the cost?
Are you getting the return expected?

22. Tact
“If you haven’t any enemies to forgive, pardon
a few of your friends.”
A professional manner
No longer a over-supply of people to abuse
Less tactful leaders generally lose p p in
g y people
a tight market
“Some cause happiness wherever they go; others, whenever they go.”
Some others go
- Oscar Wilde 22

23. Tact - Traits to put on
Heart of Compassion - Selfless caring
Kindness - Treating everyone as important
g y p
Humility - Putting your interests second
Gentleness - Tenderness based on real
strength
Patience - Endure tough times joyfully
Forbearance - E d i misuse & making
F b Enduring i ki
allowances
Forgiveness - Dropping others’ offenses
others
Thankfulness - Appreciation 23

24. Knowledge
We are heading into the Knowledge Age
Training of p
g personnel becomes crucial to
survival.
Time/Budget must be allocated for
education.
“C makes i easy to shoot yourself i the f
k it h lf in h foot; C
C++
makes it harder, but when you do, you blow away
your whole leg ” Bjarne Stroustrup
leg.
24

25. Knowledge & Learning
g g
Retention Statistics
10% of what we read
20% of what we hear
30% of what we see
50% of what we hear and see
70% of what we say
90% of what we say and do
I hear and I forget
I see and I remember
I do and I understand

26. Initiative
“When is the last time you tried to punch a hole
When
in the sky?”
Taking the lead means making sacrifices
that don’t pay off as well.
Seems like nobody i noticing
S lik b d is ti i
Then one day someone notices…
Pro-active vs. Re-active
P ti R ti
“It’s kind of fun to do the impossible.” - Walt
Disney
Di
26

27. Respect
“Talk is cheap but like other cheap things it is
Talk
liable to prove expensive in the end”
Respect should b automatic
R t h ld be t ti
Respect for authority is earned over time
There are an infinite amount of personalities
that are different from our own.
Those differences are the pieces of the
puzzle that make a perfect team.
“The l t f
“Th real art of conversation is not only to say the right thing at the right
ti i t l t th i ht thi t th i ht
time, but also to leave unsaid the wrong thing at the tempting moment.”
27

28. Types of Listening
f
Empathic Listening - Feel what the speaker feels.
Really get inside the person.
Attentive Listening
Selective Listening
Pretend Listening
Ignoring
Interruptions prolong a conversation
Remember that you can’t learn what you can’t
hear.
28

29. Refine Your Communication Method
Communication is two way
Effective listening is critical to communication
Face to Face Communication
The words that are spoken (7%)
How the words are spoken (38%)
Body Language (
y g g (55%) )
2 ears, 2 eyes, 1 mouth

30. Affliction & the Effect
Affliction = Intense Pressure (Greek)
( )
The causes and results of stress are
Stress and life changing units (LCU) can
determine your stress level
A score of 100 in a year is a major stress level
y j
A score of 200 - 299 in a year causes your
p
probability of suffering illness in the next 2
y g
years to be 50%.
A score of over 300 increase it to 80%
30

31. Life Changing Units - FYI
Event LCU
Death of spouse 100
Divorce 73
Marital
M it l separation
ti 65
Detention in jail or other 63
Death of close family friend 63
Major injury or illness 53
Marriage 50
Being Fired 47
Marital reconciliation 45
Retirement 45
Health/behavior h
H lth/b h i change - f il family 44
Pregnancy 40 31

32. Life Changing Units - FYI
Event LCU
Gaining new family member 39
Death of close friend 37
Child l
leaving h
i home 29
In-law troubles 29
Boss troubles 23
Change in working hours/conditions 20
Change in residence 20
Change to new school 20
Vacation 13
Christmas 12
32
Minor traffic violations 11

33. Loyalty
“Loyalty is working toward something y
y y g g you
believe in”
Loyalty vs. “Show me the Money”
Shorter average length at a job means
greater costs for re-training.
Re-awaken through a common person and
by exercising unselfishness
“A real friend is one who walks in when the rest of
the world walks out ”
out.
33

34. Unselfishness
f
“Life is only worth living if you live it for others ”
Life others.
- Albert Einstein
Caring
C i enough about th
h b t those around you
d
enough to share the praise …
Blue chip companies are implementing stock
option plans more often lately.
You will usually be pushed to success by
y p y
those around you.
“What
“Wh t you k
keep i lif di with you…what you
in life dies ith h t
give away lives forever” 34

35. Humility
“We do it because we love you Sir”
We Sir
Rated #1 among all Fortune 500 CEOs
Take a dose … it’s not as bad as you
think
Respect will follow...
Change will follow… don’t want another
don t
dose
“Don’t be so humble, you are not that great
Don t humble great”
- Golda Meir 35

36. Fortitude
“Strength of mind that allows you to endure
St e gt o d t at a o s e du e
pain or adversity with courage and
character”
Probably the best measure of our
p g
progression in life.
Only a few opportunities a year to
measure
Often a painful reminder of how
difficult it is to attain.
36

37. “Your Character is
Your Destiny”
y
“Not
“N t everything th t can be counted counts, and not
thi that b t d t d t
everything that counts can be counted.”
- Albert Einstein
37

38. Set your Goals Now!
“A goal is a dream with a deadline.”
A deadline
“Never underestimate your power to change
y
yourself. Never overestimate your p
y power to
change others.” 38

39. Set
S your Goals Now!
G
“If a quality of character comes t seem so i
lit f h t to important
t t
that one identifies one’s self-respect with having it, one
will get it.”
it
-- Brand Blanshard, 20th-century philosopher
Make it personal
Great thoughts --> Great opinion --> Great
g p
action --> Great Habits
Who would you emulate?
39

40. How to
acquire
leadership
l d hi
traits?
a s
Then a
miracle
occurs...

41. Goals for Success &
Happiness:
1. _________________________________
2. _________________________________
3. _________________________________
4. _________________________________
5. _________________________________
6. _________________________________
“The indispensable first step to getting the things
you want out of life is this - decide what you
want.” 41

42. Steps to Reach those Goals:
1. _________________________________
2. _________________________________
3. _________________________________
4. _________________________________
5. _________________________________
6. _________________________________
“People seldom see the halting and painful steps by
p g p p y
which the most significant success is achieved.”
42

43. Qualities I need to Pursue Goals:
1. _______________________________
2. _______________________________
3. _______________________________
4. _______________________________
5. _______________________________
“Good habits are as easy to form as bad ones.”
43

44. Qualities I am Deficient in:
1. ______________________________
2. _______________________________
3. _______________________________
4. _______________________________
“There is no recipe for success, but there are
ingredients..
ingredients..”
44

45. Embrace Change, it is
Constant
Change is scary, e citing & re arding
scar exciting rewarding
Change is risky, evaluate the benefit vs. risk
Make
M k sure you educate others on changes
d t th h
Reason for Change
Reason why changing
Detail the short term and long term
benefits
b fit
“Human history becomes more and more a
race between education and disaster.” HG
Wells

46. Build a Successful Team
Make
M k each t h team member f l responsible
b feel ibl
for the success of the project
Make
M k each t h team member accountable
b t bl
Share the Success with all team members
Attributes of a Successful Team
Respect Loyalty Trust
Common Goal Communication
Flexibility
Honesty
H t Unselfishness
U lfi h Support
S t
Understanding Positive Attitude
Leadership

47. Build a Successful Team
Attributes f S
Att ib t of a Successful Team
f lT
Respect
Loyalty
Trust
Common Goal
Communication
Flexibility
Unselfishness
U lfi h
Support
Understanding g
Positive Attitude
Leadership

48. Realizing your Goals
Think positively about all things - especially
p y g p y
you.
Expect the best and do your best.
Focus on goals and visually them
happening
Look forward - Tomorrow is gone
gone.
Pay the price to reach goals
Believe in yourself - Humans are built for the
impossible!
“FAILURE IS NOT AN OPTION!” - Gene Kranz 48

49. “Life is not measured by the number
of breaths we take, but by the
f b h k b b h
moments that take our breath
away.”
y
--George Carlin

50. References
f
The Traits of the Uncommon Leader; U.S. Marine Corps Manual
p
60 Minute Manager - Joe Trezzo, TUSC
Uncommon Leaders; TUSC, 1989
What’s next for IT?; Larry Geisel, Netscape
; y , p
The Miracle of Motivation; George Shinn
The Fifth Discipline Fieldbook, Peter Senge
God s
God’s little devotional book for leaders
7 Habits of Highly Effective People; Steven Covey
Once and Future King; T.H.White
Taking the Lead - Ron Jenson
The Laws of Leadership - John Maxwell
Mentoring - Bobb Biehl
The making of a leader - Frank Damazio
Bullet Proof Manager Seminars, Krestcom Productions, Inc.
www.motivateus.com; www.cs.virginia.edu/~robins/quotes.html

51. Thanks