1.
What
Is
Your
Home
Care
Agency
Doing
to
Retain
Your
Best
Employees?
Every
year
home
care
agencies
spend
thousands
of
dollars
recruiting
and
replacing
their
staff
members.
While
it
is
an
ongoing
issue
for
all
home
care
agencies,
the
extent
and
degree
of
time
and
expenditure
can
be
decreased.
Employees
within
the
home
care
setting
often
quit
for
similar
reasons—whether
it’s
a
boss
who
is
not
supportive
and
empowering,
or
a
lack
of
opportunity
or
appreciation,
it’s
critical
that
you
identify
the
reasons
staff
are
quitting
and
use
that
information
to
establish
a
plan
that
retains
your
best
employees,
reduces
turnover,
and
simultaneously
increases
your
revenue.
Create
a
Positive
Environment
A
positive
work
environment
keeps
employees
happy
and
excited
about
working
for
your
home
care
agency.
If
your
staff
doesn’t
feel
like
they
have
support
or
a
quality
position
within
your
agency,
or
there
is
a
general
negative
stigma
within
your
business,
you’ll
have
a
hard
time
retaining
them.
You
can
create
a
positive
environment
by
holding
management
accountable
for
employee
satisfaction
and
rewarding
employees
for
their
dedication.
For
example,
offer
tenure
awards
at
one,
five,
and
ten-­‐year
marks.
Offer
Opportunities
to
Move
Forward
Employees
who
feel
stagnant
in
their
job
or
feel
as
though
they
have
no
chance
for
advancement
will
not
stick
around
for
very
long.
Develop
a
system
within
your
agency
that
allows
employees
to
advance
in
their
career,
and
create
an
elite
team
tiered
system
tied
to
increased
experience
and
education.
While
this
is
easier
with
entry-­‐level
positions,
there
is
still
a
way
to
help
advance
non-­‐entry
level
positions,
too.
Opportunities
do
not
just
have
to
be
by

2.
job
title
either.
You
can
provide
your
employees
with
an
abundance
of
continuing
education
opportunities,
and
then
reward
them
with
a
bonus
or
higher
pay
for
increasing
their
own
education
within
their
field.
You
should
also
establish
specialty
services
that
serve
the
needs
of
your
target
market,
such
as
Alzheimer’s
care,
diabetes
care,
and
COPD
care.
Support
employees
and
allow
them
to
attend
advanced
training
so
that
they
can
further
themselves
within
the
specialty
field.
In
addition
to
increasing
employee
satisfaction
and
reducing
turnover
rates,
it
will
also
benefit
your
agency
in
the
long
run.
As
the
home
care
industry
continues
to
evolve,
employees
who
are
constantly
training
and
staying
educated
will
be
a
step
ahead
of
the
industry—making
your
agency
more
competitive.
Stay
in
Touch
Conduct
regular
employee
surveys
to
stay
in
touch
with
what
is
important
to
them.
Once
you
know
what
is
driving
your
staff
to
come
to
work
and
what
makes
them
want
to
keep
coming
back,
you
can
enhance
and
extend
those
perceived
benefits
to
all
staff.
Once
you
know
this
information
you
can
also
use
it
in
your
recruiting
ads
and
campaigns.
Establish
a
Community
Within
Your
Agency
Your
employees
should
feel
as
though
they’re
part
of
a
community.
Keep
the
community
strong
by
holding
regular
staff
meetings
(at
least
on
a
quarterly
basis).
Your
employees,
regardless
of
how
many
you
have,
should
know
one
another.
Consider
creating
an
employee
spotlight
in
monthly
newsletters,
celebrating
staff
member
birthdays,
or
even
reading
out
letters
of
praise
when
one
employee
excels
in
his
or
her
position.
Conduct
Exit
Interviews
In
the
event
that
you
still
lose
an
employee,
conduct
an
exit
interview
to
find
out
why
he
or
she
is
leaving
and
where
you
can
improve.
Exit
interviews
give
you
key
information
and
insights,
such
as
ways
to
boost
morale,
how
to
improve
interactions
between
management
and
staff,
and
how
to
better
provide
training
opportunities.
Kenyon
HomeCare
Consulting
can
help
you
establish
a
plan
that
retains
your
best
employees
and
reduces
turnover.
From
developing
reward
programs
to
helping
you
hire
the
right
management
team,
Kenyon
HomeCare
Consulting
can
reduce
your
turnover
rates
and
increase
your
agency’s
revenue.
Schedule
a
consultation
at
KenyonHCC.com
today
to
see
how.